I am using my own netgear router with a post office basic account. I rang the post office and asked, and they provided my with my username and password. I just asked for the broadband username and password, and no other assistance, perhaps that helped. The connection is pppoA, VC-based, VPI=0, VCI=38. User name is email@example.com Password is a six-letter password which is pretty similar to the web one but with a couple of changes. I hope that helps someone!