Rebecca2008

Agree its not an easy job at the moment. Which makes it all the more important they consider both the seller and the buyer and the service they provide. It makes me wonder about how they've been with the people viewing my property or potential buyers.

Using Banner Cross branch. My advice in hindsight is to keep on top of them, contact them regularly and making sure they're working for you. Think that's where I could have done better in my communications with them.

Hi everyone I have to tell you about the very poor service I have suffered from Saxton Mee in Sheffield. I have a property in Sheffield that I have been trying to sell through Saxton Mee. And over the course of the past few months the service from Saxton Mee has got worse and worse. At the beginning, in Feb08, Saxton Mee sent me lists of who had requested information about the property and what type of information. This stopped in the last couple of months, today being June 08. I spoke to Saxton Mee a couple of months ago about what I could do which might help sell the property (e.g. drop the price/ target potential buyers) and they offered no help and told me to 'sit it out' and 'not to drop the price as buyers will negotiate anyway'. I realise now that this may mean I missed the boat as if I'd dropped the price then maybe I would have got a buyer?? I have probably only had a phone call from Saxton Mee once every two weeks. And Saxton Mee have actively shown disinterest in selling my property. Two weeks ago Saxton Mee left me a message to say "the market is dire and you need to think about what you're doing with the property". What kind of message is that!? So now I am in the position of taking it off the market and renting it. But even now Saxton Mee won't negotiate on their fees. Saxton Mee keep telling me the standard T&Cs which theoretically mean I could leave it on their books for sale indefinitely and if either myself or them take it off the market I pay fees coming to £395 to Saxton Mee to do so!!. They are not even willing to discuss alternatives, if I rent it through Saxton Mee and put it back on the market in 4 months then they'll drop the fees if it sells then. The likelihood of that is very small considering current times. Saxton Mee are now quite dismissive on the phone and appear not care about my position as a seller and don't appear to be doing anything to actively market or sell my property. If you have read this far, and are still considering using Saxton Mee then consider yourself warned! Do not expect good customer service, and expect to be screwed over on the fees. Happy to discuss.