been having poor download speeds since December, kicks in around 3pm when the kiddies get home from school. I thought traffic management was supposed to stop lighter users like myself being affected by the greedy file sharers.
Anyway, a few things to consider:
- when you ring the premium rate support line, if the problem is clearly not your fault request a refund at the end of the call - you'll get it refunded off your next bill.
- never, ever admit to using a wireless network as support will instantly blame your home network. Instead, insist you plug directly into the modem
- Virgin's costs are negotiable. I rang them in January to complain that every evening I was getting 0.3 mb speeds on a 4mb connection and eventually was put through to sales who eventually agreed to upgrade me to a 20mb connection plus throw in the unlimited phone package, all for the same price I was currently paying (4mb service with just weekend free calls). Now I am getting around 14mb during the day and 2-3mb at night.
The apparent reason for the evening slowdown is the sheffield network needs upgrading. This may be rubbish and a fob off - but basically I logged my complaint and have been promised a further £10 a month rebate until the slowdowns are remedied, although support suggest i wait until the problem is fixed before I try to claim. We'll see - I'll give it until April.