my name is andrea and i work for mercury i am not ignorant i am not nasty i dont put the phone down i am polite to all my customers i tell the truth i am hurt by some of the things that are posted on this site i have helped the disabled the blind and the elderly, people with dogs from the vets and i have not had 1 complaint from my customers no one has been waiting longer than i quoted and if i quote a time im telling the truth has anyone spoke to me?????and i can assure you all if we can get get you a cab pre-booked or not we will try to get them on time if not we do appologise always but dont take it out on the staff remember we dont work 24 hrs a day if you booked it the day before dont take it out on the staff the day after we can only try to help we all have bad days we understand we just hope you the customer does thanks xxx and that goes for many taxi companys in sheffield. im just nice will you try to be xxxx