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smary

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Posts posted by smary


  1. I have tried all the ports - they are blue so I assume USB3.  I am using a Dell Intel i3 and trying to open a WD element external hard drive.  Also I have toshiba external hard drive and a WD passport external hard drive none are opening and the same message comes up - Power surge on USB port -  Unknown USB device needs more power than the port can supply.

    I have followed the instructions on the message - reset etc. and restart computer but no luck still got the problem.


  2. the message says Power surge on USB port -  Unknown USB device needs more power than the port can supply.

    I have used this external hard drive for my back ups for months - this message is new and strangely the hard drive doesnt show up when I open My PC

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