The problem with Hermes is I think that all the drivers are subcontractors so the few good ones are lost in a sea of poor ones. Ironically, after their agent delivered my package to the black bin, they sent an email asking how they had done! At the end of this was a link to Trustpilot, to fill in your opinion of Hermes on that site. Trustpilot rating for Hermes says it all
2% poor, but 95% rated them as BAD!
Hermes track record with us is appalling the worst ones include throwing a tablet over an eight foot wall! and completely loosing in the warehouse a hamper of Thorntons chocolates which tracking showed was there for 5 days before being "Lost" The post office and parcel force have never let me down, although I'm sure others have horror stories.