My good friend works for them and says that they are having issues because they haven't been awarded any government stars which also means they don't recieve any government funding, in other words they are skint untill they can prove to the government that they are providing a two star service. So they are trying to spend as little money as possible. The problem is it's a catch 22 situation, they have no money so it's hard to provide a good service. The workers are bearing the brunt of this because they are the ones who face the tennants on a daily basis, they have had all their times to do a job cut, so are trying to rush round to fit all their daily appointments in, thus not being able to do as good a job as they normally would.