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Rosetinted

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Everything posted by Rosetinted

  1. Har de Har Har. You've worked at Dixons on the Parkway then!
  2. For the love of God look elsewhere. I've worked for Dixons then Capita for a good few years and although politics happen everywhere, they have never been the bunch of complete automatons that they are now. Whenever we've had a problem before we've been able to voice our opinions and though management often couldn't act - they would still listen. No longer.... I feel sorry for Any DSGi customers buying anything because the staff that are currently being hired are not receiving the standard of training needed to do the job properly. The have implemented a "bonus scheme" which apparently has worked well in other Capita sites. Keeping in mind that the Sheffield centre has approx 5-6 business nits in it all dealing with completely different tasks, they have tried to measure productivity in "units" allowing individuals to earn large bonus for the amount of cattle herded...I mean the amount of productivity shown. The is no threshold to cross here however. They are simply awarding high productivity without any consideration to quality at all. Most old Dixons staff have a problem with this of course and believe it or not ppl....we like to actually help customers. It's depressing.
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