I use an email system hosted by sure server off my website
the website is www.etrr.co.uk
and I add /webmail
where I put in my email address and my password
I have used this for a number of years now without problems
my son runs the website for me and I have links with an excellent local computer shop both of whom are baffled by this
as is sureserver - can anyone help please?
I have just purchased a 7th generation dell lattitude
the computer shop have cleaned it right out and reinstalled from the start
added my data and installed the latest Chrome
Edge is already on it and I have added Mozilla Firefox this morning
it doesnt matter what browser you use - the above log on details simply dont work - the page just returns empty back to you
by some clever means the shop has managed to put a shortcut on so I can go in that way on Chrome - they have only done it on Chrome
but if I am then in
the system will not allow me to attach a file, it goes to make the attachment perfectly normally and then returns a blank on the attachment
I have cleared all cookies and caches, I have used CC cleaner - and am completely stuck
the wierd thing is this and partly why sure support cant help - any other computer - my wifes. ones in the shop - everything works normally!
as far as we can see, everything else on this computer is working normally - for instance I can log into gmail and send an email with an attachment or browse or do anything else
It MUST be something in the basic set up of this computer, but why is that 'thing' only affecting one email system?
total frustration here and I need to travel next week with only this computer with me so in a bit of a panic...
can some bright spark work out what is going on please?
windows 10 and nothing fancy on the machine - no games etc