I received a 30 day free trial offer for the Castle Martial Arts (Castle black belt academy) and my son was very interested in going along, so I attended the first 'private' lesson - more like a sales pitch.
And my son really wanted to go. I am serval dyslexic, so informed the member of staff I couldn't read well, so could he explain what he get me to sign. The member of staff proceed to inform me of the free 30 days trial and if I paid for the VIP programme I would get it cheaper. So I agreed thinking that if my son changed his mind I would get my money back as it was a FREE 30 day trial and the moneys paid was for the VIP programme after the inital free trial.
My son attended his first class and he was the only on of his age, most was quite older them him and he was quite shy, a couple of lessons in he had a little accident as he felt he couldn't say he needed to go to the toilet and after that he didn't want to go back, so I requested my money back and was informed that it was non-refunable and my son should carry on going to the classes. I thought I better get someone to check the coontracts, but I couldn't find a copy of the contracts in with the stuff they gave me when I signed up, I requested a copy of the contract to find out that the staff member had me sign up to a VIP Programme, waving the 30 day free trial.
I have two questions:
1. Does anyone know if they have a right to keep the money?
2. Has anyone else had a similar problem?