We were Origin customers and cancelled before the 'turn off.' Even when they were still going strong per se, we had no end of problems from them. Our line was up and down more than a working girl and whenever we rang to ask what was going on, we were totally dismissed and said it was our issue. Finally one day we got through to someone who actually knew what they were talking about, took him five minutes and we had the problem solved. It only took them months.
What was also wonderful was how when Facebook got flooded after the switch off, they were talking about their 'callback promise.' We got called back once maybe out of 20 or so promised times BEFORE switch off, and that callback was at 11.30 p.m. at night when we had rung at 6!
Call it 'second hand unverified information' if you will, but the fact that you can probably count Origin's satisfied customers, yourself included, on one hand speaks volumes.
The censorship of their social media was them firing a 50 cal through their foot. They used to delete posts off beforehand but no one seemed to notice. There were business owners and other people actually losing money, unable to get through on the phone and then suddenly being silenced via the only outlet they had to -possibly- communicate. I could understand abusive posts being taken off, but it was everyone.
I got banned from their page for questioning their callback promise after someone complained they had been promised multiple times, and that they were losing buckets of money a day.
What's also worrying is how slow and apprehensive they have about refunding people money that they are duly owed. Some people have been given trickles, some half, not many people have got their full whack, and when they've questioned it the only response they've got is, "We'll transfer it soon", and given the brush off. Doesn't scream a company doing well to me.
If you're happy with them, that's your choice and that's fine, no one is trying to convince you otherwise, but what you're trying to obtain by weighing into this discussion and having a go at people who aren't so happy, I'm not quite sure. Origin don't need you to defend them. They are a big boy and can fight their own battles if they so chose, which they don't.