I have to say that Tapton is not a great estate agency. We had mice on our building for six months, the problem got reported by several tenants, they laid bait (after many babies had been born), but the problem is still there in the top floor apartments. They said that they would seal the holes, but they never did. With winter coming, I am sure the problem will arise again! As others have said it does take many many reminders before they come to do anything and when they come to take care of normal wear and tear they threaten to stick you with the charges! Then you have to threaten them back! Our building has been put under their management in the past year, and I have to say the quality of maintaining the property has seriously gone down hill.