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YorksWater

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Everything posted by YorksWater

  1. Olympic hopeful Alistair Brownlee has given us access to his weekly routine. It has everything from his diet to his training tips. http://www.yorkshirewater.com/walks-and-leisure/triathlon-training-tips.aspx
  2. Save time & money with our drought tolerant plants. http://www.yorkshirewater.com/plants
  3. For your chance to win a VIP viewing of the latest film starring Johnny Depp, simply answer the question on our website. Not only can you win a cinema trip but Rango has also provided us with some top water saving tips. http://www.yorkshirewater.com/rango
  4. The average water and sewerage bill in Yorkshire will rise by 3.4% in 2011/12 to £339. Although this represents a rise of £11, it still means that most customers will be paying only 93p per day for the water and sewerage. For more info please visit - http://www.yorkshirewater.com/value
  5. Thank you for your interest in this scheme. Neither phase of this project will affect the river levels downstream or the river quality. For more info please - http://www.yorkshirewater.com/rivelin
  6. Drinking water supplies in Sheffield are set to receive a further boost as Yorkshire Water begins work on a massive £15million scheme to upgrade its Rivelin Water Treatment Works near Sheffield. This huge investment, which is due to finish in December 2012, involves major improvements to the site's water treatment process and supports the companies three year £16.7 million revamp of Sheffield's water mains which is due for completion in October. The project is due to be carried out in two phases with contractors Mott MacDonald Bentley beginning phase one of the work to upgrade the works from the end of February, with this part of the project expected to be complete by April 2012. John Bond of Yorkshire Water's community engagement team comments: "We're committed to ensuring all of our customers benefit from some of the best drinking water in the world. "This latest investment is part of a wider scheme of work aimed at improving our water treatment works and maintaining and replacing thousands of kilometres of water pipes, to help ensure that we continue to provide customers with a fantastic service." "As this work is taking place within the works, there shouldn't be any disruption to local residents, and we'll be communicating with everybody throughout the scheme to update them on progress and the benefits this work will bring, including the Rivelin Valley Conservation Group. Rivelin water treatment works opened in 1994 and is capable of processing 75 million litres of raw water every day. Yorkshire Water supplies 1.24 billion litres of drinking water each day - equivalent to 49,600 Olympic sized swimming pools full of water and operates more than 40,000 miles of water and sewerage mains – enough pipework to circulate the earth. Neither Yorkshire Water or Mott MacDonald Bentley employees will need access to residents' properties and residents are being asked to be on their guard against bogus callers while crews are working in the area. Genuine employees carry identity cards which can be verified by calling 0845 1 24 24 24 and won't mind waiting while their credentials are verified.
  7. All customers who sign up for direct debit will be entered into our competition to win a brand new car. http://www.yorkshirewater.com/your-account/making-a-payment/sign-up-for-direct-debit.aspx
  8. We'll soon be launching our new platform where you'll be able to view and manage your water and sewerage bills on our website. To be in with a chance of winning an Amazon Kindle, all you need to do is register your details so that when our online billing platform is up and running we can email you to let you know. http://www.yorkshirewater.com/your-account/view-and-manage-your-bill-online.aspx
  9. Hi, yeah we are offering these to all our customers. The text you quoted is from a feed we update on our website.
  10. Keep your pipes from being blocked by fats, oils & grease by claiming your free fat cake http://www.yorkshirewater.com/are-you-doing-the-dirty.aspx
  11. Welcome to the fantastic new learning resource 'The Green Classroom' that provides key stage 2 teachers with lesson plans and work books that use a range of key primary school subjects to teach the curriculum topic of water. You can download or request your copies of the learning resources, register your school and find other useful resources. For more information, please click this link - http://bit.ly/9nVgKJ
  12. There are so many different ways you can save water & money around your home, please visit our website for more information - http://www.yorkshirewater.com/save-water-and-money.aspx
  13. We've have enquired about this issue and the date you were given was the latest this work would be completed but i have been told this issue has been resolved now. If this isn't the case, please could you contact us back & we'll chase this issue again. Thanks
  14. Free Water Saving Pack A great place to start when thinking about saving water is in the home, and now you can by ordering our brilliant new water saving packs. The pack contains lots of nifty water saving devices that you can use in your home such as tap inserts and flush savers, as well as lots of useful hints and tips from us on what else you can do to use water wisely. The pack can cut £42 off your utility bills. Click here to order yours - http://bit.ly/hhT2QE
  15. Some customers may be experiencing problems with low water pressure. There's no need to worry, this is because we're currently dealing with a large number of bursts which are affecting the pressure in our water supply system. If you're going away over the New Year please remember to turn your stop tap off to prevent any damage from burst pipes. If you know the owner of a property who has been away over Christmas or who will be away over the weekend, please pop round to check everything is ok. Call us on 0845 1 24 24 24 (domestic customers) or 0845 6 789 789 (business customers) if you spot a leak.
  16. Now that temperatures are on the rise you may be experiencing problems with burst water pipes. Often this isn't noticed until your pipes thaw. If your pipes have burst, isolate the affected area by turning off your stop tap and follow our advice. If your neighbours have been away over Christmas, please check that they haven't had any leaks. If you own a business which is closed over Christmas or you're responsible for looking after any premises during this period please pop round to check that everything is alright. If you have any burst pipes we can help - call us on 0845 6 789 789.
  17. We've seen a huge surge in people calling us over the last few weeks asking for advice on how to deal with frozen pipes and we're doing all we can to help. We've put together some information on how to deal with frozen pipes, which includes a step by step video, a handy leaflet full of hints & tips and then some further advice on what to do when your pipes begin to thaw. Please visit our website for further information - http://www.yorkshirewater.com/frozen-pipes-and-no-water.aspx
  18. Customer calls to Yorkshire Water are expected to be almost double what they would typically be by the close of play today as temperatures continue to remain below zero across the region. By 3pm today (Tuesday 21 December), we had received 6,835 over the previous eight hours, with us drawing on extra resources and almost doubling our call handling staff who are fielding the huge volume of customer calls coming in, predominantly around frozen pipes in their homes. Call levels have remained high since the weekend fielding around 2,000 calls on Sunday 19 December and 6,500 calls yesterday. On a typical weekday, the team would expect to field around 4,000 calls whilst on Sunday's call levels usually fall to around 350. Between 6am and 3pm today, we received; - 1,060 calls from Bradford-based customers - 1,000 calls from Leeds-based customers - 700 calls from Hull-based customers - 607 calls from York-based customers Frozen pipes inside people's homes have meant that some customers have not had access to water and we've been providing them with advice on how to thaw frozen pipes and helping vulnerable customers, such as the elderly or people who require water for medical reasons, by delivering bottled water to their homes wherever possible. Pat Hargreaves, Yorkshire Water’s customer experience manager, comments:"We've seen a huge increase in calls coming in from customers about frozen pipes since the weekend and we’re working really hard to help them by getting advice to them about how they can thaw any frozen pipes and make sure they’re well protected from the elements. “There are a few simple measures any customer who is suffering from a frozen pipe can take to hopefully resolve the problem. “We’re advising customers to apply a gentle heat to any frozen pipes, using a hairdryer or similar heat appliance to carefully direct the heat to where it is needed, thawing the pipe at the end nearest the tap first. “It’s important a gentle heat is used and it’s applied gradually, rather than a sharp extreme burst which could result in the pipe bursting. We’re also stressing to customers that a naked flame should never be used to thaw pipes.” We've also reiterated our advice to customers on how they can protect pipes in their home from the freezing temperatures, simply by keeping their homes heated at a low level and wrapping up all pipework, cisterns and tanks using good quality waterproof foam lagging. If a burst does develop on one of your pipes, you can stop the water flow by turning off your stop tap which is typically located under the kitchen sink. For further information and an audio guide on what to do if you have a frozen pipe and how to protect your pipes this winter, customers can visit yorkshirewater.com/frost.
  19. The last thing you need to add more misery to a really cold snap is burst pipes. They're costly to put right, not to mention the mess and the hassle! Read our tops tips for protecting your home and getting your water running if your pipes freeze. For more information on how to protect your pipes, please visit - yorkshirewater.com
  20. Over the next five years we're investing £180 million to improve the quality of our sewer network, and when you have 20,000 miles of sewerage pipework to look after that takes away sewage from nearly 2 million homes, its no mean feat to keep things flowing. With the help of Sarah Beeny we've launched our 'Are you doing the dirty' campaign which focuses on educating people not to put the wrong items down their sink or toilet. For more information on this campaign & your chance to win some Sarah Beeny goodies, please visit - yorkshirewater.com
  21. With freezing temperatures hitting the region, we'd like to reassure customers that we're doing everything we can to try and minimise the disruption caused by leaks brought about by the icy conditions. For more information please visit
  22. Yorkshire Water is this summer touring the region to share with its customers some great free water saving ideas and products. This Friday and Saturday (July 30 and 31) armed with two giant six foot toilets and plenty of freebies the campaign is taking to the streets of Sheffield. The Yorkshire Water crew will be giving away free water saving gadgets including flushsavers that help save water in toilet cisterns, watersticks which help show if indoor plants need watering and lots of water saving advice. Customers wishing to get their hands on the limited water saving packs should come along to either The Moor, outside Atkinson's Department Store on Friday July 30 or Barkers Pool outside John Lewis on Saturday July 31 from 8.40am - 4.30pm.
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