wheateruk

I've rang NPower today with prash to try and resolve this I eventually got through to a manager who agreed that his bill was excessively high (His bill is actually £980 for 3 months) They have told him that they are going to send a form out for him to fill in and get an engineer to come and visit the property to check on the meters and do some tests apparently. I have got to say though while dealing with npower with him they are one of the most arrogant and rude customer services i've ever encounted!

In the o2 store upstairs we had a que until about 4ish. my poor backside is numb from being sat selling iphones that long! Our que as bad as apples due to o2 refuse to tale on new business until it can look after its excisting customers 1st which is a good policy i think

AT LAST!!!! Ghozer can i get you to stand outside my shop and explain that to people!!!

No, you have signed to pay the network and are now going back on that, where has the network broken their end of the agreement?

You've cancelled the DD but i imagine you will have been paying the network and not carphone warehouse, you are now punishing the network for a problem which is not theirs. The dispute is between you, carphone warehouse and blackberry, why should the network be punished by not paying them?

I know thats what i said, it's my job

the network wont bar the phone if it was a contract one and a bill hasnt been paid, they only disconnect them if its been reported lost or stolen

you mean the ones who got found not guilty after a very close friend of mine spent 10 months locked up and missed the birth of his twin daughters for something he didnt do?

anything to do with iphones we will send you to apple as theyve got engineers who can assess it instore, we have to send it off for an engineer to look at and access whether its a warrenty repair or the cost of a rechargeable repair. Anything to do with physical damage better off with insurance though

usually in your hand (p.s. its your fav nephew)

It depends what network your on I think the code above is for tmobile

Microsoft Windows [Version 6.0.6001] Copyright © 2006 Microsoft Corporation. All rights reserved. C:\Users\Mike>tracert http://www.bbc.co.uk Tracing route to http://www.bbc.net.uk [212.58.244.67] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 9 ms 33 ms 12 ms 10.159.196.1 3 113 ms 10 ms 11 ms shef-geam-1a-ge213.network.virginmedia.net [81.9 7.81.165] 4 98 ms 11 ms 10 ms shef-geam-1b-v15.network.virginmedia.net [62.30. 252.133] 5 11 ms 12 ms 10 ms barn-geam-1b-tenge74.network.virginmedia.net [62 .30.252.93] 6 55 ms 31 ms 14 ms brad-core-1b-tenge71.network.virginmedia.net [62 .30.252.57] 7 20 ms 36 ms 43 ms leed-bb-1b-ae2-0.network.virginmedia.net [212.43 .163.237] 8 10 ms 17 ms 13 ms leed-bb-1a-ae0-0.network.virginmedia.net [62.253 .187.185] 9 180 ms 17 ms 14 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253 .185.101] 10 31 ms 17 ms 19 ms tele-ic-1-as0-0.network.virginmedia.net [62.253. 184.2] 11 83 ms 17 ms 28 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237] 12 73 ms 21 ms 66 ms 212.58.238.153 13 177 ms 27 ms 18 ms 212.58.239.62 14 20 ms 29 ms 26 ms 212.58.251.44 15 104 ms 34 ms 17 ms bbc-vip112.telhc.bbc.co.uk [212.58.244.67] Trace complete. C:\Users\Mike> thats taken seconds ago

what network is it on? maybe pop into shop and get them to show you how to do it?

Microsoft Windows [Version 6.0.6001] Copyright © 2006 Microsoft Corporation. All rights reserved. C:\Users\Mike>tracert http://www.bbc.co.uk Tracing route to http://www.bbc.net.uk [212.58.244.67] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 9 ms 33 ms 12 ms 10.159.196.1 3 113 ms 10 ms 11 ms shef-geam-1a-ge213.network.virginmedia.net [81.9 7.81.165] 4 98 ms 11 ms 10 ms shef-geam-1b-v15.network.virginmedia.net [62.30. 252.133] 5 11 ms 12 ms 10 ms barn-geam-1b-tenge74.network.virginmedia.net [62 .30.252.93] 6 55 ms 31 ms 14 ms brad-core-1b-tenge71.network.virginmedia.net [62 .30.252.57] 7 20 ms 36 ms 43 ms leed-bb-1b-ae2-0.network.virginmedia.net [212.43 .163.237] 8 10 ms 17 ms 13 ms leed-bb-1a-ae0-0.network.virginmedia.net [62.253 .187.185] 9 180 ms 17 ms 14 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253 .185.101] 10 31 ms 17 ms 19 ms tele-ic-1-as0-0.network.virginmedia.net 62.253.184.2] 11 83 ms 17 ms 28 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237] 12 73 ms 21 ms 66 ms 212.58.238.153 13 177 ms 27 ms 18 ms 212.58.239.62 14 20 ms 29 ms 26 ms 212.58.251.44 15 104 ms 34 ms 17 ms bbc-vip112.telhc.bbc.co.uk [212.58.244.67] Trace complete. C:\Users\Mike> thats another from just now. its faster but still not right

see i don't know much about tracerts but the problem seems to start with hop2, would hop 2 be the router trying to connect to the black modem? or the modem trying to connect to the server?