Sheffield Forum - Meadowhall

dinp · 20-09-2004, 12:30 AM

I work in Meadowhall (not saying which store just yet) and do my best to provide good customer service. But customers, like the employees of the stores, come in all shapes, sizes and mannerisms.

What I would like to know is, in your opinion, which stores in Mhall have good customer service and which ones are really bad?

I'll start by saying that Sainsbury's has, in my experience, always been one for excellent customer service

The staff are polite and on the few occasions ive had to ask for things, they have gone out of their way to do their best for me. I can't ask for more dedication. And no, I don't work there

I've been lucky so far not to have been on the end of bad customer service - the worst i've had is from McDonalds and KFC in the Oasis, but I presume its because the employees in question were dense rather than rude

mr craig · 20-09-2004, 12:31 AM

KFC in the oasis is run by a complete idiots.

jessycar · 20-09-2004, 12:52 AM

Burger King is terrible

dinp · 20-09-2004, 12:54 AM

Quote:

Originally posted by jessycar
Burger King is terrible

I've always had good experiences there, one particular lady is always cheerful and chatty - maybe she wants me

funkyukgal · 20-09-2004, 01:02 AM

I have to agree with mr craig....on the few occassions when i went to KFC...the service wasnt very good at all! they dont seem to know what the hell they are doing..

A question.. why do some shops have stuck up staff?! whats the with the attitude? theres really no need to for it

dinp · 20-09-2004, 01:19 AM

Quote:

Originally posted by funkyukgal
I have to agree with mr craig....on the few occassions when i went to KFC...the service wasnt very good at all! they dont seem to know what the hell they are doing..

A question.. why do some shops have stuck up staff?! whats the with the attitude? theres really no need to for it

Which stores are guilty of this?

Banksia · 20-09-2004, 08:13 AM

When we were over on holidays last year, we went to do Meadowhall to do some shopping. We called at Sainsburys for some groceries and as we meandered on we picked up odd things here and there at the different stores. Then, whilst browsing in a store, a security officer approached us and told us we were breaching security regulations. We had the trolley we picked up in Sainburys loaded with all our shopping, something we do quite naturally where we live. Apparently it is not the done thing over there, something we were not aware of. The security guard was very curteous but I must say my husband and I felt rather foolish. He rushed back to Sainsburys with the said trolley and came back carrying everything. I do understand why they have this ruling but it seems silly to me having to bodily carry everything, especially for the aged and infirm. What do folk do when they have heaps of shopping, Meadowhall is a big place to get around ?

nick2 · 20-09-2004, 09:13 AM

Quote:

Originally posted by funkyukgal
I have to agree with mr craig....on the few occassions when i went to KFC...the service wasnt very good at all! they dont seem to know what the hell they are doing..

A question.. why do some shops have stuck up staff?! whats the with the attitude? theres really no need to for it

All the staff in the supposedly "high-end" shops are like that, Cecil Gee and that shop that always has Evisu and Von Dutch stuff in the window are the worse, which is a shame because they are two of the rare shops that sell interesting menswear.

Rich · 20-09-2004, 10:22 AM

I've always had good service in GAME and Dixons at Meadowhall, unlike their PC World neighbours, Dixons staff actually know what they're on about and are interesting to listen to when they go into their sales pitches.

And GAME staff are sometimes at least a bit knowledgeable.

funkyukgal · 21-09-2004, 04:36 AM

Quote:

Originally posted by dinp
Which stores are guilty of this?

Quiz and H. Samuels.....they arent the *high end* of the shops...hence me saying there isnt any need for attitude...but then there isnt any need for it in any shops.

KangaREW · 21-09-2004, 08:40 AM

Badd service from Suits You - was in there less than 30 seconds and the irritating s##ts that ponce around in there wound me up to the point I wanted to hit one of them!

boyface · 21-09-2004, 09:48 AM

Quote:

Originally posted by KangaREW
Badd service from Suits You - was in there less than 30 seconds and the irritating s##ts that ponce around in there wound me up to the point I wanted to hit one of them!

There is no excuse for a bad attitude from sales staff.

I was once in a record shop on in London and asked about quite a rare 12".
The snotty little upstart gave me a right mouthfull (I think he'd recentley read/seen High Fidelity)

Anyway, I asked if he owned the shop, which he didn’t. Then loudly told him in front of everyone in the shop "well f*** off you jumped up little prick, you're only a shop assistant working for a minumum wage, so don't get all uppity with me".

Now there's nothing wrong with working as a shop assistant, but some people seem to think because of the shop they're in it gives them the right to have a big attitude.

Oh, and it felt good

mrobbo · 21-09-2004, 11:16 AM

Quote:

Originally posted by KangaREW
Badd service from Suits You - was in there less than 30 seconds and the irritating s##ts that ponce around in there wound me up to the point I wanted to hit one of them!

Hear, hear. When I was in there looking for a suit, I was pounced on, and the next thing I knew, I was handed about three suits, two shirts and a tie to try on. I told him no thanks, I will keep looking (I despise pressure salespeople and tend to walk away). The thing is, I couldn't find any other suits anywhere else, and I was in a hurry (day before a wedding!) so I bought from there anyway. Wasn't happy about it though!

Agent Orange · 21-09-2004, 11:31 AM

I too had a very unpleasant experience at the hands of Suits You sales staff. Never have I experienced such rude and ignorant jumped up little tossers. Surprising to say that I've never been back since. Oh, I forgot that Thomas Cook are high on my hit list. I went in there to get some foreign currency and was completely ignored for 10 minutes as all the staff were too busy yacking to each other to bother with me. Also, McDonalds and KFC are high on list, but that's to be expected as they employ chavs

The best and most friendly service I've received are from the following stores HMV, Sainsbury's, Boots and Lunn Poly who I went to after giving up on Thomas Cook.

Evei · 21-09-2004, 06:10 PM

I once worked at a shop that will go unamed, they used to pride themselves on thier 'excellent' customer service and used to force their employees to hi-jack every customer that walked in.

If you were seen not to be doing this they used to have a right moan. I told them that I thought it was rude and that I would hate to be jumped on like they instructed us to do, so instead I just used to say hello and then leave the customer to it.

As long as you are handy when a customer wants advice/ help there is no need to ask them pointless questions and give them your name!

What do you think? Thank god I don't have to do that anymore!

funkyukgal · 21-09-2004, 07:27 PM

After reading about *suits you*

does anyone remember that shop called cittor something? it sold leather jackets and suits. My luvvie and i went in to look for a leahter jacket for him. The sales assistants just pounced on him and wouldnt leave him alone, giving him loads of jackets. That really put me off..i wanted to leave and everytime luvvie tried on a jacket SA kept saying *yea thats a really nice one* well obviously they are gonna say that to get a sale.

Didnt like their atitudes and when i paid with my Switch bloody cheeky SA gave it to luvvie, i said *excuse me, its my card* considering i took it out of my wallet..at what point made him think it was luvvies?!

Plain Talker · 21-09-2004, 07:28 PM

I think mcdonalds, in the oasis has to rank fairly high on my list of "bad service"...

the other week, when i last went in there i asked for a Quorn Premiere meal.
ok, my order might have come across as a little finicky...

no salsa, no ranch sauce, just the lettuce, on the bun, ...
and the drink, Diet Coke, no ice. (I have allergies to mayo, and I hate salsa sauce... and the cola is cold enough, without the ice!)

the meal came...
ranch sauce and salsa on the bun, and the drink was iced

I sent them back. and they sent me out the premiere sandwich, again with the ranch sauce.

the drink came back, un-iced (phew)

I sent the sandwich back, again, and got it returned, this time, with no ranch, but *with* salsa. grr!

A third visit to the counter, later, I finally got the sandwich as I had asked for it.

As I said; "For goodness sakes, it's a simple enough order, just three things in it... how can they have gotten four things wrong?"

PT

fredsredhat · 21-09-2004, 10:00 PM

I really hate it when a sales assistant hassles you. i'm quite capable of shopping for myself. As for service, I agree thar sainsburys are top, probably because i like to be called Sir when i'm spending money

dinp · 22-09-2004, 12:35 AM

I'm glad my store hasn't had a mention yet

Not saying which one just yet though!

jubby · 22-09-2004, 01:13 AM

Quote:

Originally posted by Banksia
When we were over on holidays last year, we went to do Meadowhall to do some shopping. We called at Sainsburys for some groceries and as we meandered on we picked up odd things here and there at the different stores. Then, whilst browsing in a store, a security officer approached us and told us we were breaching security regulations. We had the trolley we picked up in Sainburys loaded with all our shopping, something we do quite naturally where we live. Apparently it is not the done thing over there, something we were not aware of. The security guard was very curteous but I must say my husband and I felt rather foolish. He rushed back to Sainsburys with the said trolley and came back carrying everything. I do understand why they have this ruling but it seems silly to me having to bodily carry everything, especially for the aged and infirm. What do folk do when they have heaps of shopping, Meadowhall is a big place to get around ?

Probaly more Health and Safety than security issue,

the problem will be as well that sainsburys trolly bays are all near sainburys so trollys will be left strwen throuhout the carparks for the yobs at nighttime to play havoc with.