I'm after nayone who works for, or who has experience with getting deliveries from Hermes couriers in Sheffield.
I placed an order last Thursday from Next, and they said it would be delivered the day after (ie. 4 Feb) via Hermes. I've been trying to track the parcel on their website and it gives the following actions:
Date Time Status
10/02/2011 09:42 Courier Received
10/02/2011 03:17 Out For Delivery To Courier
09/02/2011 22:32 Processed at Depot
09/02/2011 13:14 Receipt at Depot
08/02/2011 10:08 Courier to Re-attempt
04/02/2011 03:22 Out For Delivery To Courier
03/02/2011 22:12 Processed at Depot
03/02/2011 20:25 Receipt at Depot
Now to me this looks like the parcel is bouncing between Next and Hermes. It obvioulsy didn't arrive on the actual delivery date, and I haven't been carded.
I wrote a long(ish) request on Hermes contact me page (under their "Parcel Query" heading) and got an instant auto-reply back saying "We cannot help you with parcel queries" and advising me to contact the supplier (Grr, why have this option if you're not going to respond to those queries!
). Now the order was placed under my OH's account and Next won't speak to me.
She's away for a week and can't contact Next.
I can only really be in for the delivery on a Saturday (when we ordered it we knew we would be at home on the dleivery date) but can't seem to contact the courier to tell them this.
Any thoughts? Anyone have any idea if the above means what I think it means?