Unhelpful taxi driver

ginaandlucy · 14-12-2010, 14:51

Called a taxi today for myself and my mum to pick us up from Farmfoods with our shopping! We had 10 bags and a babys buggy when the taxi arrived and opened the boot we got told 'not going to get them in there' as he had his own personal things in the boot! He didnt even attempt to put the shopping in the boot he just said no and left us there in the rain!! Driver was VERY unhelpful and had a 'cant be bothered' attitude which made the situation worse!!

Surely as a buisness they should realise that i phoned FROM a supermarket and obviously had shopping!
My mum rung the office to complain and the lady said 'did you state you had shopping when you ordered the cab'

Never have had this problem with taxis before but will not be using this firm again!!!

Flowersfade · 14-12-2010, 15:02

was it S1 taxis I had a similar problem getting one from Mhall once

endevour · 14-12-2010, 15:34

As a driver myself i U are given and accept a supermarket job it is obvious that shopping will be going into boot of car. He should not have accepted job.

m5m5 · 14-12-2010, 16:34

10 bags of shopping and a buggy. i think you needed a van not a taxi

ginaandlucy · 14-12-2010, 16:48

Quote:

Originally Posted by m5m5

10 bags of shopping and a buggy. i think you needed a van not a taxi

lol there was plenty of room in the boot

ginaandlucy · 14-12-2010, 16:48

Quote:

Originally Posted by Flowersfade

was it S1 taxis I had a similar problem getting one from Mhall once

No it was City Taxis

Halibut · 14-12-2010, 16:52

Quote:

Originally Posted by ginaandlucy

No it was City Taxis

Ring them, ask to speak to the boss and complain about the treatment you were given. Oops, just seen that you've done that already.

ginaandlucy · 14-12-2010, 16:53

Yeah i have done

thingsonstix · 14-12-2010, 18:28

you should have phoned a proper taxi company!!!!

http://www.thestar.co.uk/news/Mercur...ion.6653400.jp

haggis · 14-12-2010, 18:30

Quote:

Originally Posted by endevour

As a driver myself i U are given and accept a supermarket job it is obvious that shopping will be going into boot of car. He should not have accepted job.

now there's a taxi driver who knows his job!

watchcoll · 14-12-2010, 20:07

Quote:

Originally Posted by ginaandlucy

No it was City Taxis

City used to be my taxi firm of choice up until last week.
i called to be picked up from the physiotherapy dept at NGH, and i was left waiting 45 minutes in the snow with a broken leg cos the driver just couldnt seem to find me - even though i described exactly where i was in the hopsital and what the building looked like (it has 'therapy services, outpatients' written all over it in huge letters!) and that i was the shivering wreck with the crutches standing outside.
i must be naive for having assumed that taxi drivers must get a lot of calls for the hospital and would know where most of the buildings are, even if not then its not hard to find them?

i gave up on them after waitng long enough and called mercury, who turned up within 5 minutes. i'll be using them from now on.

(rant over, im still miffed one week later!)

arsenal · 14-12-2010, 20:18

Quote:

Originally Posted by watchcoll

City used to be my taxi firm of choice up until last week.
i called to be picked up from the physiotherapy dept at NGH, and i was left waiting 45 minutes in the snow with a broken leg cos the driver just couldnt seem to find me - even though i described exactly where i was in the hopsital and what the building looked like (it has 'therapy services, outpatients' written all over it in huge letters!) and that i was the shivering wreck with the crutches standing outside.
i must be naive for having assumed that taxi drivers must get a lot of calls for the hospital and would know where most of the buildings are, even if not then its not hard to find them?

i gave up on them after waitng long enough and called mercury, who turned up within 5 minutes. i'll be using them from now on.

(rant over, im still miffed one week later!)

Good Choice

arsenal · 14-12-2010, 20:19

Quote:

Originally Posted by thingsonstix

you should have phoned a proper taxi company!!!!

http://www.thestar.co.uk/news/Mercur...ion.6653400.jp

Top Driver

ginaandlucy · 14-12-2010, 20:58

Yeah i must say i did ring Mercury in the end and they was great

so will defo be using them now

thanks

Event Horizo · 14-12-2010, 21:15

Am a city driver myself and can't understand why the driver left you. Either he had had a really bad day or just couldn't be bothered to take all your shopping. To be honest he shouldn't be doing the job if he can't do shopping runs as thats what people will use us for. I'd only turn a job down if i decided you need a removal van lol.

I'm also an ex-mercury driver and know there's good/bad drivers in all firms. Every taxi company gets a slating simple as. However i do know that city taxis has twice as many cars as even mercury so you've got better chance of getting a car at peak times.

here endeth the lesson

Plain Talker · 14-12-2010, 21:19

Quote:

Originally Posted by thingsonstix

you should have phoned a proper taxi company!!!!

http://www.thestar.co.uk/news/Mercur...ion.6653400.jp

Quote:

Originally Posted by arsenal

Top Driver

Yes

got to agree, there.

Top Chap

paulabear · 14-12-2010, 21:33

i always have trouble with taxis

purple.sarah · 14-12-2010, 21:43

That's ridiculous, part of their service is to provide luggage space, he shouldn't have filled it with his personal belongings. And just driving off and ditching you is unacceptable whether or not you told them you had shopping, which he should have guessed anyway picking up from a supermarket! The company is just making excuses when they should be making apologies!

deej · 14-12-2010, 21:55

i always use city taxi's & had no probs at all

geerarffe · 14-12-2010, 22:06

It was a city taxi that ran over my foot as I was getting out of the car. Didn't even wait for me to close the door before he drove off.