[Soulmate]

Hi does anybody have the same problem as me no matter how i try i cannot
get a wireless connection with virgin media after many calls to virgin techs
still no joy:confused

[S5col]

has same problem about month ago it lasted about a month 2. kept ringing them and there blamed everything in my house saying nothing to do with they end. then just started working fine.but now a mate has the same problem

[fritzthecat]

if you have windows vista and just updated it to service pack 1, thats been known to seriously mess with everything, i have had the same issue and im on O2 wireless broadband

[TESTPASS]

My cable speed should have gone up to 10m from 4m

Its top speed I got was 5m, but now its levelled out at 500kbps

REAL IMPROVMENT VIRGIN ! cheers !

http://www.speedtest.net/result/355528553.png

been like this for the last few week but Im not phoning India, its like asking the dog how old he is.

[kayde]

I lost my internet connection Tuesday night. After 3 support phone calls, they sent an engineer out yesterday, who then changed modem twice etc etc. It ended with Virgin media admitting that they knew there was a issue at their end in S8 area at 11.15 the day before. They also told me this problem affecting about 2000 customers and they should know more when their engineers been out on the 14th.
The engineer that came to my house also told me that they are over subscribed in S8, S7 areas and that they know this. He said do not upgrade to a speed higher than 10 in these areas as they cant supply it and they know that.
Now, I dont know whats true and what is not. All i am doing is following Virgin Medias customer support advice which was " try logging on late at night or early in the morning and if you do get a mac then dont log off as if you do another customer might take it "

[kayde]

Originally Posted by kayde

I lost my internet connection Tuesday night. After 3 support phone calls, they sent an engineer out yesterday, who then changed modem twice etc etc. It ended with Virgin media admitting that they knew there was a issue at their end in S8 area at 11.15 the day before. They also told me this problem affecting about 2000 customers and they should know more when their engineers been out on the 14th.
The engineer that came to my house also told me that they are over subscribed in S8, S7 areas and that they know this. He said do not upgrade to a speed higher than 10 in these areas as they cant supply it and they know that.
Now, I dont know whats true and what is not. All i am doing is following Virgin Medias customer support advice which was " try logging on late at night or early in the morning and if you do get a mac then dont log off as if you do another customer might take it "

btw am not wireless but still angry

[julie.beck]

We couldn't get a connection, they blamed everything. Called tech for 6 weeks then canx & went with sky. Amazingly same telephone line but now have a connection,
Go figure!!!

[roomsealed]

Same ere, we joined virgin a few weeks ago and the net would not work, it took a week altogether before it was sorted and i think that was by pot luck that on that occasion the bloke on the other end of the phone knew more than anyone else that we spoke to, as we had been on the phone to them all week and like everyone above, they were blaming it all on our pc... Anyway something got pressed and hey presto it started to work, but unfortunatly virgin never gave us a call within 48 hrs of the problem ariseing, infact they never rang back at all, we were just put off blamed and put off until someone with more knowledge was at work.

[[Matt]]

If i were in your shoes i would dump virgin media as your ISP as their CEO supports policies that would see network neutrality as a thing of the past.

[sierraman]

For god sake, don't move to TalkTalk, the support in Mumbai desk struggle to speak English and 1hr wait on hold is nothing!