Phone line help

laura2201 · 05-09-2008, 18:04

i have had an order with bt to fit a phone line, they failed to turn up and do it without informing me, so i called and was told i need to wait 4 working days call up cancell then call back and re order

after a bit of ranting i got put through to a line manager who agreed to get them to come out following day but would confirm time within 4 hours, no phone call came, rang back and on automated system told there was now no order.

after dealing with so many unhelpful and un organised people wondered if there was any other provider that can put in a phone line?

cheers

SYorksDeano · 05-09-2008, 18:06

Keep perstering BT!!!!

You are entitled to compensation now which I believe works out as 1 months line rental per day.

laura2201 · 05-09-2008, 18:08

the thing is it cost me £13 to call last week and about same again today coz ive only got a mobile

bhoy · 05-09-2008, 18:09

Correct deano she is entitled to compo for the day off work she took to wait in for them

laura2201 · 05-09-2008, 18:10

would they re emburse any phone calls from my mobile after they didnt turn up? im desterate to get a line in is there no one else that can do this?

SYorksDeano · 05-09-2008, 18:12

You could always ring 150 from a payphone. That way it won't cost you.

Your only other option for a phone would be Virgin Media if you live in a cabled area

laura2201 · 05-09-2008, 18:14

is there not another provider?

SYorksDeano · 05-09-2008, 18:15

There is but you need a working BT line, so either way you would need BT to come out

laura2201 · 05-09-2008, 18:16

i have got sky tv and am having their broadband would virgin do just a line

SYorksDeano · 05-09-2008, 18:17

Quote:

Originally Posted by laura2201

i have got sky tv and am having their broadband would virgin do just a line

Afraid not

Starfraction · 05-09-2008, 18:47

You could always try e-mailing a few choice words to:-

ian.livingston@bt.com

He's BT's Chief Executive.

BT has a code of practice but sadly the link on their website doesn't work which speaks volumes!

BT also have an online complaints form here:-

http://bt.custhelp.com/cgi-bin/bt.cf...770&p_cats=770

Good luck.

peak4 · 05-09-2008, 18:58

Laura, this is taken from BT's web site;
It lists an 0800 number which will be free from a phone box or a friends BT land line.
Remember it's not free from your mobile
Personally I'd put it in writing too.

This code of practice link should work
http://www.btplc.com/Thegroup/Regula...tice/index.htm

Complaints

44. We will do everything we can to follow our Code of Practice at all times. However, despite our best efforts, things can sometimes go wrong- and if they do, we want to know so we can put them right as quickly as possible. So, if you have a complaint about our sales or marketing activity, please call us on the appropriate number:

If you are a residential customer please phone 0800 800 150 Monday to Saturday, 8am to 8pm.

If you are a business customer please phone 0800 400 400 Monday to Saturday, 8am to 6pm.

Our customer service advisers will try to solve the problem while you are still on the line.

45. If you prefer to put your complaint in writing, please address it to the Customer Service Manager, BT Customer Correspondence Centre, Durham, DH98 1BT. We will normally respond to your letter by phone but will gladly confirm any particular points in writing, if you wish.