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The business is being sold off and they are not currently trading

this from their site http://www.rockdirect.com/viewNews.php?NEWSID=108

News / Computers held by the company at appointment for repair

09-05-2008
Rock Group Plc – in Administration
Computers held by the company at appointment for repair

We were appointed administrators of Rock Group Plc (“Rock”) on 8 May 2008.

On our appointment, Rock held a number of laptops belonging to customers, the majority of which were awaiting repair.

Rock had ceased trading prior to our appointment and is currently unable to undertake service and warranty work.

However, the administrators are in advanced discussions with a number of interested parties, with the aim of completing a sale of the business within 7-10 days of their appointment and, if a sale of the business can be achieved, it is likely that a purchaser will wish to preserve the goodwill in the business by completing outstanding service and warranty work and returning these computers to customers as quickly as possible.

In the meantime, we would like to reassure customers that their laptops will be securely stored.

Please note that the administrators are not currently in a position to return laptops to customers as the courier firm who delivered the computers to customers is demanding payment of significant arrears before resuming service. The administrators are in the process of making alternative arrangements.

However, any customer wishing to collect their laptop should make arrangements to so do through customer services (0845 155 0999) in the normal manner.

The administrators believe that the interests of Rock customers are best served by a rapid sale of the business and are working hard together with Rock staff to achieve this aim.

If a sale of the business cannot be achieved, we understand from the Directors that Rock maintained an insurance policy to cover the extended period of the warranty (years two and three following purchase). We are currently liaising with the insurers to confirm the cover provided by this policy and to confirm the alternative arrangements they would provide in the event that a sale of the business cannot be achieved.

Due to the limited number of staff available the above line will only be manned from Monday to Friday between 9.00 a.m. and 5.30 p.m. Outside of these hours please go to the Rock website and complete a support ticket detailing your query. You will then be contacted as quickly as possible by a member of the team.

The administrators would like to apologise for any inconvenience caused.


D L Z Wong and D J Langton
Joint Administrators

The joint administrators act as agents of Rock without personal liability

so I want to find out whats happening with the 3 year warranty

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also from http://www.rockdirect.com/viewNews.php?NEWSID=107

News / Dominic Wong and David Langton of Deloitte & Touche LLP were appointed
as Joint Administrators of Rock Group Plc (Rock) on 8th May 2008.

08-05-2008
Rock Group Plc

Dominic Wong and David Langton of Deloitte & Touche LLP were appointed as Joint Administrators of Rock Group Plc (“Rock”) on 8th May 2008. The Administrators are working closely with the management of Rock to attempt to secure a sale of the business as a going concern.

Reasons for the failure of the business

The failure of Rock is partly attributed to the cash flow difficulties faced as a result of stock misappropriation by a former employee. This led to suppliers reducing credit limits, further adversely impacting upon cash flows. As a result of the recent difficulties faced by Rock in obtaining regular supplies of key components, Rock had effectively ceased to trade prior to the Administrators appointment.

Selling the business

The Administrators have maintained a skeleton staff whilst attempts are made to achieve an early sale of the business and assets as a going concern. The Administrators are currently liaising with a number of potentially interested parties in this regard.

Trading

It should be noted that Rock is unable to maintain normal trading activities during this interim period, including fulfilling sales orders and undertaking service and warranty work.

Equipment should not be forwarded for repair or warranty work at this time pending clarification of whether a going concern sale of the business has been achieved.

If a going concern sale is achieved

If a sale of the business and assets as a going concern is achieved, a purchaser of the business is likely to wish to fulfil outstanding sales orders, recommence service activities and complete warranty work.

If a going concern sale is not achievable

Should it not be possible to achieve a going concern sale of the business and assets the business will close. Rock will be unable to fulfil outstanding orders and current and future service and warranty work. In this eventuality :

• Should you have recently ordered and paid for equipment that has not been supplied, you will rank as an unsecured creditor. If your payment was made by credit card, you may be able to obtain a refund from your credit card issuer.

• In relation to warranty work, we understand that Rock maintained an insurance policy to cover the extended period of the warranty (years two and three following purchase). This policy did not cover warranty work arising in the first year following sale.

• In relation to the insurance backed period of the warranty (years two and three) we are currently liaising with the insurance company for confirmation of how they wish to handle claims arising.

• In relation to claims arising in the first year of the warranty, any claim / costs incurred represents an unsecured claim. If the equipment was purchased by credit card, it may be possible to obtain reimbursement from your credit card issuer.

Creditor queries

Any amounts owed to creditors prior to the date of Administration will rank as an unsecured claim. The Administrators will shortly be sending a letter to all known creditors which will explain the Administration process and will detail the process for creditors to submit their claims.

Further updates

The Administrators will provide further updates in due course.


The affairs, business and property of Rock are currently managed by the Joint Administrators. The Joint Administrators act as agent of the company and without personal liability.

so they don't know whats happening with the warranty yet, oh well