Hi
Is the machine still under guarantee!!
This happened to me with my Dyson Washing Machine - I phoned the dyson helpline purely for advise on getting it out (it was my fault!!)
They sent an engineer round to remove it free of charge as still under guarantee!!!!
Didn't question it!!
But never wash them in washer now just handwash in a bucket!! Once bitten, twice shy!!!
Never wore bra's until my 2nd child born but needed the scaffolding after the 3rd!!!
This is a common problem though!! Only took him 10 minutes so wouldn't think a local engineer would charge the earth!!