[Zaytsev]

A lady died this past January, and MBNA bank billed her for February and March for their annual service charges on her credit card, and then
added late fees and interest on the monthly charge. The balance had Been - £10.00, now is somewhere around - £160.00.

A family member placed a call to the MBNA Bank:

Family Member:
'I am calling to tell you that she died in January.'

MBNA:
'The account was never closed and the late fees and charges still apply.'

Family Member:
'Maybe, you should turn it over to collections.'

MBNA:
'Since it is two months past due, it already has been.'

Family Member:
So, what will they do when they find out she is dead?'

MBNA:
'Either report her account to the frauds division or report her to the credit bureau, maybe both!'

Family Member:
'Do you think God will be mad at her?'

MBNA:
'Excuse me?'

Family Member:
'Did you just get what I was telling you . . . The part about her being dead?'

MBNA:
'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'

MBNA:
'The account was never closed and the late fees and charges still apply.'

Family Member:
'You mean you want to collect from her estate?'

MBNA:
(Stammer) 'Are you her lawyer?'

Family Member:
'No, I'm her great nephew.' (Lawyer info given)

MBNA:
'Could you fax us a certificate of death?'

Family Member:
'Sure.' ( fax number is given )

After they get the fax:

MBNA:
'Our system just isn't set up for death. I don't know what more I can do to help.'

Family Member:
'Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care.'

MBNA:
'Well, the late fees and charges do still apply.'

Family Member:
'Would you like her new billing address?'

MBNA:
'That might help.'

Family Member:
' Glasnevin Cemetry, Finglas Road , Dublin 11, Ireland , Plot Number 1049.'

MBNA:
'Sir, that's a cemetery!'

Family Member:
'Well, what the **** do you do with dead people on your planet?'

[Dozy]

Maybe I shouldn't have laughed, but I did.

Reminds me of when my dad died. He had a couple of Post Office accounts, so I phoned up to inform them.

They wanted the name and account number and then immediately said they couldn't discuss someone else's accounts with me! I started with the, "Yes, but he's ....", only to get interrupted with the same comment. This happened a couple of times, she just wasn't prepared to listen and could only follow her script.

In the end, I just bellowed "He's dead!" down the phone. There was silence for a few seconds and then we managed to have a perfectly normal conversation.

[melthebell]

hmmmm
great in principle

1 problem....cant always tell when your gonna die, bugger

[willman]

it's a problem i hear about on a fairly regular basis i'm afraid.

[Raychul69]

I used to work for a certain insurance firm that off shored alot of work to India.

If there was a debt on a policy or somebody passed away resulting from a car accident they would deal with it.

The amount of complaints we used to get from the deceased family because of what they had said to them was enormous.

I'm sorry to hear your mother is no more
I'm sorry to hear your mother has deleted
I must speak to your mother to confirm what has been said (Hows that work)

[jeremyjh1]

Originally Posted by melthebell

hmmmm
great in principle

1 problem....cant always tell when your gonna die, bugger

Unless you plan to commit suicide

[ShinyPurple]

I used to work for a bank and once got a phone call from a lady who was so hysterical I couldn't follow what she was saying.

When she finally calmed down, it turned out we had sent a letter to her dead husband - addressed to Mr X (deceased) recommending our health insurance. She received it on the first anniversary of his death!

I went into full apology mode but she stopped me to say that she was ringing to thank us because she'd been dreading the anniversary of his death but our letter was so ridiculous that she'd been laughing about it all morning and it was just the sort of thing that would have tickled her husband as well.

Still, I made sure that his details were wiped off the system so it didn't happen again!

Brilliant, that is just brilliant, please let it be true.

[Zaytsev]

Originally Posted by Mod_Man

Brilliant, that is just brilliant, please let it be true.

Oh it's true, taken from a respected source on a credit councelling website.