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Old 17-09-2006, 19:24   #1
jena76
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can anyone tell me why if you have got a problem you get told to go to contact the helpdesk but when you do you dont even get a reply?
 
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Old 17-09-2006, 19:30   #2
Grim Reaper
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Ive only ever done this once but I did get a reply back the next day - how long have you been waiting?
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Old 17-09-2006, 19:33   #3
jena76
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I have contacted them a few times now with no reply
 
Old 17-09-2006, 19:34   #4
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when i was banned...twice i got no reply ever

ive had two replies lately for small matters, still took 2 days like
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Old 17-09-2006, 19:36   #5
Ann*
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You could always try PM-ing JoeP, Tony or evildrneil (co-admin), and ask them to look into it.
 
Old 17-09-2006, 19:36   #6
jena76
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Quote:
Originally Posted by melthebell
when i was banned...twice i got no reply ever

ive had two replies lately for small matters, still took 2 days like
i wouldnt know melthebell i have never been banned twice
 
Old 17-09-2006, 19:38   #7
janny
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Quote:
Originally Posted by Ann*
You could always try PM-ing JoeP, Tony or evildrneil (co-admin), and ask them to look into it.
Its probably better to get in touch with geoff..do you think?
 
Old 17-09-2006, 19:39   #8
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Quote:
Originally Posted by jena76
i wouldnt know melthebell i have never been banned twice
just the once?


LOL
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Old 17-09-2006, 19:40   #9
max
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Quote:
Originally Posted by jena76
I have contacted them a few times now with no reply
When and how many times?
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Old 17-09-2006, 19:40   #10
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Quote:
Originally Posted by jena76
can anyone tell me why if you have got a problem you get told to go to contact the helpdesk but when you do you dont even get a reply?
Have you tried contacting the help desk about this?
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Old 17-09-2006, 19:41   #11
jena76
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Quote:
Originally Posted by max
When and how many times?
2 days ago and about a week ago.
 
Old 17-09-2006, 20:00   #12
jena76
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Quote:
Originally Posted by melthebell
just the once?


LOL
no i got banned twice once i asked for and once i didnt
 
Old 17-09-2006, 20:19   #13
minnime
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jena i had same problem contact joe p he sorted mine out hun
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Old 17-09-2006, 20:26   #14
JoeP
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Hi Jena,

The only help desk call we have from you on the helpdesk is 14th Sepetember, and prior to that one posted on your behalf by Janny on 10th September.

Today is the 17th September, so I acknowledge that we're not within the two days we try and answer calls in.

I had, however, already contacted you once about this matter, by PM, and haven't received anything back from you.

Expect an email from the helpdesk.
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