I hate the company anyway...for years my husband worked for them and 1 day a smackhead nicked a mobile phone of the back of his van while he was delivering a parcel, my husband got the sack, they thought he nicked it!
So we phoned the police who checked CCTV in that area only to prove that my husband did not nick the phone!
After police confirmed this with steve jackson did my husband get his job back? NO, did he even get an apology? NO
Trust me..yodel treat their staff with as little respect as they do their customers! Their loss i say...my husband was one of the good un`s...so many of their delivery staff are dodgy it is unreal!
Sorry for the rant, hope you get things sorted.