sharonxxx   10 #1 Posted July 10, 2017 Hello wondering if anyone can help with my problem. The usual apps on home screen settings" gallery"Fb" ext are ghosting on every page I go on If I take a picture it also appears on the actual photo. This has just started this last week or so.( phones about a year old ) Wondering if it's anything I've done or something else. Thank you Sharon. Share this post Link to post Share on other sites Share this content via...
1295galaxy   20 #2 Posted July 10, 2017 Have a look on you tube to see if there any video to help you out,or try factory resetting your phone Share this post Link to post Share on other sites Share this content via...
Ghozer   112 #3 Posted July 10, 2017 When you take a photo, then view the photo on a PC are they there?  It sounds like you have some screen burn potentially.... Share this post Link to post Share on other sites Share this content via...
sharonxxx   10 #4 Posted July 10, 2017 When you take a photo, then view the photo on a PC are they there? It sounds like you have some screen burn potentially....  Yes they are and thanks for both replys  ---------- Post added 10-07-2017 at 19:30 ----------  Have a look on you tube to see if there any video to help you out,or try factory resetting your phone  Thank you. Share this post Link to post Share on other sites Share this content via...
Cyclone   10 #5 Posted July 10, 2017 https://www.androidpit.com/how-to-fix-amoled-burn-in-on-android-displays  Explains how burn in happens, how to avoid making it worse and possibly how to improve the situation a little.  If you've got screen burn appearing on photos when you view them on your PC then something very strange has happened to your phone though. Share this post Link to post Share on other sites Share this content via...
hotrock   10 #6 Posted July 10, 2017 Take it into the Samsung shop in town, all Samsung phones have a standard 2 year guarantee Share this post Link to post Share on other sites Share this content via...
kidneystone   23 #7 Posted July 11, 2017 Take it into the Samsung shop in town, all Samsung phones have a standard 2 year guarantee  As far as I know the shop has shut down now. Share this post Link to post Share on other sites Share this content via...
hotrock   10 #8 Posted July 11, 2017 you could try calling them, emailing, even facebook page, a guarantee is always worth your 1st port of call, they upgraded my 17 month old faulty s5 mini, for a brand new/not reconditioned, s7 Share this post Link to post Share on other sites Share this content via...
Ghozer   112 #9 Posted July 11, 2017 The only 'Samsung official' store is now Crampton and Moore at Ecclesfield (109 High St, S35 9XA), they are a Samsung Blue Ribbon premium partner. (means they are Samsung certified)  the phone number is 0114 246 7635 Share this post Link to post Share on other sites Share this content via...
sharonxxx   10 #10 Posted July 12, 2017 Hi Ghozer it was indeed Screen burn finaly managed to speak to someone this morning at Samsung and they put me through to the right department My husband is off to leeds to there official repair / replace at briggate Leeds official service centre. Many thanks to all replys. Regards Sharon. Share this post Link to post Share on other sites Share this content via...
haddy   10 #11 Posted July 12, 2017 Take it into the Samsung shop in town, all Samsung phones have a standard 2 year guarantee  The store is closed for now Share this post Link to post Share on other sites Share this content via...
