[Robbie Loving]

One of the items used for Internet wasn't working earlier, however the others did.... Everything seems working fine now though.

[Burner]

None whatsoever, Sky operates the most reliable broadband in the UK

[bazjea]

Originally Posted by Pollock

What an utter load of tosh

Well I have had no problem with Sky Broadband for over 4 years
So until it fails It is not a load of tosh.

[Annointed]

Hi people, we've been having problems with our sky tv reception, pictures freezing up and cracking and no signal on many channels. I called sky they said they could send out an engineer to look at whats up for £40! I think thats too much money for us, can anyone recommend anybody else who could help us out please.

[michellecole]

yes i have s6 had to keep reseting all my equipment

[Leah-Lacie]

Just got in after being at the hospital all day and found my phone dead and no internet connection, don't know if its connected to anything here but they didnt seem aware of any faults when I called.


Posted from Sheffieldforum.co.uk App for Android

[Paddy]

Just posting an update on this.

Late on yesterday (Monday) afternoon my download speed dropped from the usual 14-15 mb to around 0.8 mb and stayed like that all evening. This morning it's back up to around 14 mb again - I haven't done anything at all to my set up. This is the 2nd time I've had this problem and can't find a reason for it. A friend of mine in Rotherham is reporting a similar issue. My connection is usually great with no slowdowns. Sky are not aware at the moment of any issues in the Sheffield area.

Is anyone else having intermittent problems with their Sky broadband slowing down? I'm in the S9 area.

[Moosey]

Similar problems over the weekend in S2, but seems ok now (touch wood)

[Paddy]

There seems to be an ongoing issue in various parts of the country with an problem called exchange congestion. This might be happening here.

See this thread:

http://helpforum.sky.com/t5/Sky-Broa...ND/td-p/601736

Also another customer on the Sky forum has reported that Dynamic Line Mangement (line optimisation) is being running on his line every 10 days or so. This would tend to match my slowdown issue also.

[gemma86]

Originally Posted by liam1412

I have problems with losing sync constantly. They tried blaming my microfilter again, after having me move all my tv and unit out to get to the test socket AGAIN. They don't understand it is intermittent and can stop as quick as it started, so im on microfilter no 30 now, as they feel all triumphant when it stops 10 mins after replacing the microfilter. :-/

Exactly this for me too. It dips out for a few minutes quite regularly, but it seems to happen from about 9.30 at night. But I've called them up about it at about 5/6 pm, when I'm available and their lines are open, and they don't see a problem as we're getting 11mb/s as opposed to the expected 9, so that apparently makes it all ok. All they can suggest is to run the same test as last time and putting it in the test socket, even though the last person on the line told you to do that.

I arrived home yesterday to find two new microfilters had arrived, so called them to ask if they'd found that they were the problem but apparently not and "even thought the technology isn't any different and I've got the spare microfilter on, it's worth a try".

Yesterday's eventual answer was that my cordless phone was too close to the router. Even though the problem is with the internet connection as the laptop and mobile phones still connect via wifi to the router. I asked what a solution would be beyond the phone being too close and she said she didn't know and had run out of solutions. Not good enough.

Then again, a few years ago they told me to unscrew the front plate to get to the test socket whilst I was still on the phone to them, adamant that it wouldn't disconnect the call. So of course when I got cut off I had to go through the whole rigmarole of them running through their protocol

The irony of Bruce Willis busting into their offices to get things sorted in their advert gets me....

[WaveyDavey]

Originally Posted by Paddy

There seems to be an ongoing issue in various parts of the country with an problem called exchange congestion. This might be happening here.

See this thread:

http://helpforum.sky.com/t5/Sky-Broa...ND/td-p/601736

Also another customer on the Sky forum has reported that Dynamic Line Mangement (line optimisation) is being running on his line every 10 days or so. This would tend to match my slowdown issue also.

You can check this easily by just logging into the sky website using your log in details then going to the my broadband section which then tells you the speeds you should be getting and also when DLM was last carried out, or if it's currently running, when it started. We had a similar issue with the DLM up to me calling them and mentioning that our line was under testing all the time with only a day or so gap inbetween test periods!!! Since that call the my broadband page i mention shows that testing was completed the day i called.




Anyway not had any issues with our connection here in S35 although we don't use the Sky router anyway as we also have an iPad and there are known issues with the Sky router not allowing the iPad to sleep as it polls the iPad every minute or so and therefore drains the iPad battery at an alarming rate!!!





Cheers

Dave.