Originally Posted by liam1412
I have problems with losing sync constantly. They tried blaming my microfilter again, after having me move all my tv and unit out to get to the test socket AGAIN. They don't understand it is intermittent and can stop as quick as it started, so im on microfilter no 30 now, as they feel all triumphant when it stops 10 mins after replacing the microfilter. :-/
Exactly this for me too. It dips out for a few minutes quite regularly, but it seems to happen from about 9.30 at night. But I've called them up about it at about 5/6 pm, when I'm available and their lines are open, and they don't see a problem as we're getting 11mb/s as opposed to the expected 9, so that apparently makes it all ok. All they can suggest is to run the same test as last time and putting it in the test socket, even though the last person on the line told you to do that.
I arrived home yesterday to find two new microfilters had arrived, so called them to ask if they'd found that they were the problem but apparently not and "even thought the technology isn't any different and I've got the spare microfilter on, it's worth a try".
Yesterday's eventual answer was that my cordless phone was too close to the router. Even though the problem is with the internet connection as the laptop and mobile phones still connect via wifi to the router. I asked what a solution would be beyond the phone being too close and she said she didn't know and had run out of solutions. Not good enough.
Then again, a few years ago they told me to unscrew the front plate to get to the test socket whilst I was still on the phone to them, adamant that it wouldn't disconnect the call. So of course when I got cut off I had to go through the whole rigmarole of them running through their protocol
The irony of Bruce Willis busting into their offices to get things sorted in their advert gets me....