Poor service from ISP: automatic compensation is proposed

Topic title gives outline. See the following link for details:

http://www.bbc.co.uk/news/business-39377492

Good idea but i think the companies will just increase prices stealthily to cover any payouts.

That was always my argument... if your internet connection goes down for whatever reason, and it's down for more than a few hours - you should be compensated for the down time, even if they deduct from the next bill....

or, if they cut you off for late payment, - you shouldn't then be charged for the period you were without internet, on the next bill...