sheffield7   10 #1 Posted November 23, 2014 Abit of advice guys  I am on 02 network and somebody has rang in trying to hijack my number which went through. This resulted me loosing my business number for 3 weeks. I have been able to get my number back. Got a manager to listen into the call and he confirmed that data protection was broken within the 02 and the advisor did not go through security with the third party and which allowed the third party to transfer my number to a different SIM card  How do I go forward in suing and taking matters further, I have lost out on a lot of money which meant by business suffered Share this post Link to post Share on other sites Share this content via...
cgksheff   44 #2 Posted November 23, 2014 Step by Step ...  Write to O2 and ask them for what you want. Detail exactly what has happened and what losses/compensation you want reimbursed. Share this post Link to post Share on other sites Share this content via...
alarmingmark   32 #3 Posted November 23, 2014 Forget it you will get nowhere with O2 they don't give a damm....and will break a contract if it's better for them. Make sure you record all conversations with O2 as they will say they have no records of your call . Share this post Link to post Share on other sites Share this content via...
charmer   10 #4 Posted November 23, 2014 An important question, do you have a business contract or a residential contract with o2? Share this post Link to post Share on other sites Share this content via...
poppet2 Â Â 13 #5 Posted November 23, 2014 Make sure you record all conversations with O2 as they will say they have no records of your call . Â Is it possible & legal to record other people's phone calls without informing them? Share this post Link to post Share on other sites Share this content via...
cgksheff   44 #6 Posted November 23, 2014 Is it possible & legal to record other people's phone calls without informing them?   Yes & Yes. Share this post Link to post Share on other sites Share this content via...
Jaxxman   10 #7 Posted November 23, 2014 You could try OFCOM at http://www.ofcom.org.uk Or try the Information Commisioners Office at http://ico.org.uk  OFCOM will deal with the complaint about O2 & ICO may also get involved re: a Data protection complaint. Share this post Link to post Share on other sites Share this content via...
charmer   10 #8 Posted November 23, 2014 You need to raise a dispute with o2 before going to an ombudsman. Share this post Link to post Share on other sites Share this content via...
999tigger   10 #9 Posted November 23, 2014 (edited) Try the internal route first, collect all evidence and make notes of who said what when. Edited November 23, 2014 by 999tigger Share this post Link to post Share on other sites Share this content via...
sheffield7 Â Â 10 #10 Posted November 25, 2014 Iv reported it to he police, action fraud an odbustman so hopefully they will Investigate and take legal action where appropriate Share this post Link to post Share on other sites Share this content via...