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DVLA - does anyone know if you can speak to a human being at the DVLA?

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07-06-2011, 14:36   #1
jojo23
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Is it possible to speak to someone at DVLA rather than a recorded message? The automated system doesn't answer my very complicated query
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07-06-2011, 14:54   #2
Macbeth
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Even if you go in and see them I'm not sure they are human?
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07-06-2011, 14:58   #3
SpecialPG
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why dont you goto the DVLA office in sheffield, its just off ecclessall road turn right just before the vauxhaul dealership and take your second right and its on your left handside, it has its own carpark so you should be ok.
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07-06-2011, 15:03   #4
Frank Sidney
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I've been trying to get through to HMRC all day. I've decided to write...
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07-06-2011, 15:11   #5
foxy lady
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Originally Posted by Macbeth View Post
Even if you go in and see them I'm not sure they are human?
They are Welsh.
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07-06-2011, 15:13   #6
Macbeth
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They are Welsh.
I rest my case.

I'm not sure if they are Welsh in the Sheffield Office, but they did sound funny!!
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07-06-2011, 15:17   #7
MC Spyda
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I spoke to someone the other day. I can't remember what buttons I pressed though, sorry.

Maybe if you just don't press anything, it will redirect you to an operator.
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07-06-2011, 15:21   #8
Rupert_Baehr
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Originally Posted by MC Spyda View Post
I spoke to someone the other day. I can't remember what buttons I pressed though, sorry.

Maybe if you just don't press anything, it will redirect you to an operator.
...working from a call centre in India?
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07-06-2011, 16:18   #9
<Aim 4>
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Shame on companies with these automated voice recordings, As far as I am concerned that counts as ZERO customer service.

Companies used to have offices in town or somewhere that you could actually go to, and speak to someone at the desk.

I used to insure my car through Swiftcover; Try finding their contact telephone number through their website...It isn't easy.
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07-06-2011, 16:44   #10
Gormenghast
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Quote:
Originally Posted by Frank Sidney View Post
I've been trying to get through to HMRC all day. I've decided to write...
I tried about a month ago, and got 20 minutes of crap music after 6 'choose this option for' menus, and was eventually allowed to speak to a human who sounded quite normal.

Is there some sort of business tie-up here with the phone companies?

You hang on for 20 minutes and the phone company charges you, and the organisation doesn't need so many people to answer the phones as you're listening to music, not talking to them?
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07-06-2011, 17:15   #11
Resident
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I always seem to get through to an operator within a few minutes and they sound human.
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07-06-2011, 17:20   #12
dawny1970
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keep pressing star key, it batters the automated system and then puts you through to a person
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07-06-2011, 17:40   #13
Gormenghast
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keep pressing star key, it batters the automated system and then puts you through to a person
I'll try it next time.
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08-06-2011, 10:19   #14
Macbeth
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Originally Posted by dawny1970 View Post
keep pressing star key, it batters the automated system and then puts you through to a person
Yep, i keep pressing star repeatedly as it gets you through to an almost real person.
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08-06-2011, 11:12   #15
Babooshka
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This was MY recent experience of a conversation with the DVLA:

Me: I am just ringing to notify you that, after two years of living at this place of residence, I am continuing to receive post from you (and everyone else for that matter) for the previous owner.

DVLA: Well, you need to return the post to us and notify us of the change of address of the previous owner.

Me: That is what I am doing today. I am ringing you to say, that for the past two years I have undertaken a combination of routes, a) I have forwarded post to her, and b) returned them to you along with the previous owner's new address. This has clearly made little difference to the situation, as I am continuing to receive post. The problem is, that I opened this latest letter by mistake, and it is a threat of litigation against her for not having paid numerous fines. I would now like to give you her address.

DVLA: You need to put any change of address in writing along with all your details.

Me: I don't have any details, I am not the woman to whom you are writing.

DVLA: Do you have proof of that?

Me: Er, yes, my birth certificate.

DVLA: Well, do you have proof you do not own the car which has been issued with fines?

Me: Well, MY car is registered with you, and, obviously, judging by the addressee on the envelope, even YOU know the car accruing the fines is registered to a woman other than the woman to whom MY car is registered.

DVLA: I can not change details over the telephone. The owner of this vehicle needs to write to us.

Me: I know, but she clearly is failing to do so, which is why I am ringing you to forward her details so that you can contact her directly.

DVLA: I am sorry but we can not do that. Penalty fine reminders, and all other DVLA correspondence will continue to be sent to this address, and we shall assume that you, therefore, are the owner of this vehicle. Do you need to seek to obtain proof from us that you are not the woman in question, in case you are taken to Court?



.....and so it went on. The outcome? I shall probably receive a Court summons at any time soon. What a JOKE!!!!!!
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08-06-2011, 11:57   #16
alternageek
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I spoke to a human and was on and off within 5 minutes of dialing (this was to replace my lost provisional....)

Id suggest dialling 0300 790 6801 pressing 1 2 then 0
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08-06-2011, 13:41   #17
droplink
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just press 0000000 or ####### usually works as you confuse the automated system.
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