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Anybody renting/rented with Saxton Mee?
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Old 23-03-2009, 14:56   #1
damo
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I'm asking this as friend of mine is at the minute and the stuff he's telling me about them is shocking...

takes them months to respond to maintenance issues etc

but the best is they want to visit the apartment every 3 months of the 12 month tenancy to check the condition!

I've rented allover the UK and never heard of an agent doing that after 6 months yeah but 3 seems harsh
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Old 23-03-2009, 15:08   #2
lyndsayx
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Most agents will do quarterly inspections, we do and the agency i rent through does too. All they do is nip in for a quick look, it's a small inconvenience but i can understand from the landlord's side why it's needed.
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Old 23-03-2009, 15:09   #3
Winter
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So.... I am having serious issues with Crap and hay as well.... Shocking
Seems best idea wiil be do not sign the contract before you read everything on it.
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Old 23-03-2009, 15:15   #4
Smack Jack
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I rented with them recently. Their application fee is silly and they knew that I physically would not be able to get Freeview at my new flat and would have to sign with Virgin to get telly and yet they didnt tell me. Im now on my third week of no TV and will be £31 PCM worse off when I do get it - so I dont feel they offered me a clear and transparent service. Had they told me I probably wouldnt have rented the flat as I hate to not have a choice in most matters - or I may have bartered which is probably why they didnt!
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Old 23-03-2009, 15:46   #5
damo
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The landlord shouldn't worry that's why they take big deposits

And my mates having issues with tv signal in bedrooms the sockets don't work

I atremped renting with them n 2004 but I realized from the viewing they were cowboys
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Old 23-03-2009, 15:59   #6
lyndsayx
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Yes they do take a decent deposit (and references) however problems can still crop up. For example, if you let to someone who passes all the checks etc. but then wrecks the place, the first thing the landlord would know about it is when they have run off. If the repair costs exceed the bond held they then have to trace the tenant(s).
It's the few bad tenants that ruin it for the rest of us, unfortunately.
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Old 23-03-2009, 16:31   #7
damo
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Quote:
Originally Posted by lyndsayx View Post
Yes they do take a decent deposit (and references) however problems can still crop up. For example, if you let to someone who passes all the checks etc. but then wrecks the place, the first thing the landlord would know about it is when they have run off. If the repair costs exceed the bond held they then have to trace the tenant(s).
It's the few bad tenants that ruin it for the rest of us, unfortunately.
i understand where you're coming from but i disagree

All estate agents/landlords i've ever been with have done checks half way through the tenency and when you give the months notice that you intend to leave they check again

and then on leaving day you physically have to hand over the keys to the agent so i see no need for a quarterly check.

How would the landlord/agent like it if they had to take a day off work every three months to allow a stranger to wonder round their house? or worse still be expect to sign a form allowing a stranger in on their own
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Old 23-03-2009, 16:53   #8
lyndsayx
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No it's not ideal of course, but it's a policy at the company i work for and also at the one i rent from. I suppose we're lucky as my OH does shifts so he can be there.

I'm just trying to give the other side of it, and i've heard some horror stories from landlords myself.
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Old 21-07-2009, 13:01   #9
Mimi83
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Saxton Mee lettings are FRAUDSTERS

To all those looking to rent/buy/promote properties via Saxtonmee lettings based around the Sheffield/Rotherham area, beware. They are fraudsters in the first degree and you are much better off doing your dealings with someone else.

We have to move about quite a bit due to our jobs. We came across a lovely apartment in Rotherham via a renowned property website. The property was being represented by Saxtonmee lettings agents, and we had a detailed viewing.

When it came down to discussing the let agreement, the lady representing Saxtonmee lettings fluctuated repeated between a deposit fee of £150 and £200 for two people. They quoted a different fee every time my husband or I called. Isn't it supposed to be a fixed figure?

Anyway, the very next working day after viewing the property, we called up Saxtonmee offices to book the property and were told that another customer is interested in the same property. But if we paid our deposit fee, Saxtonmee lettings would secure it for us.

Immediately after getting this information, my husband paid them the full amount, £200 over the phone via card, and was assured that yes, the property was secured for us. That it would not be shown or promoted to anyone else. So we relaxed and prepared to start packing for the shift. July is nearly over and we have to shift houses beginning of August; there is hardly any time left to house hunt.

But today morning, a whole day after paying the deposit fee, we received a curt email from Saxtonmee lettings, stating, and I quote:

"Unfortunately another applicant has been agreed to take this property , We will refund your application fee as soon as possible , apologies for any inconvenience caused . please feel free to contact us if you see any other properties you may be interested in."

That's it; no explanation. No remorse.

My husband called them from his work, asking to speak to the lady who sent the above email. But a rather robotic clerk informed him that his "refund cheque" was being dispatched via post. When he reiterated to speak to the lady in question, he was told that she was "unavailable" at the moment.

We left our phone number with Saxtonmee lettings, wishing to speak to them, but have had no response at all. This huge inconvenience comes at a time when we are in a desperate rush to relocate from one city to another due to our new jobs . We have to do a house hunt all over again and travel hours along the motorway to Sheffield/Rotherham to view further properties.

If Saxtonmee real estates cannot be responsible with their dealings, they should shut down their offices and look at other venues where fraud like this is less likely to go detected.

Estate agents like these who continue to cheat people by taking their money, claiming to secure a property for them and then selling it instead to a different customer should be ashamed of themselves.

If you want to look up any property in Rotherham/Sheffield or nearby, go to any estate agency except Saxtonmee lettings. You will do yourself a world of favour.
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Old 23-07-2009, 11:06   #10
lyndsayx
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If you want to make a complaint about them, the following link might prove useful - http://naea.co.uk/help/Articles.aspx?id=6
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Old 24-07-2009, 02:42   #11
Bilbo Baggin
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Quote:
Originally Posted by Mimi83 View Post
Saxton Mee lettings are FRAUDSTERS

To all those looking to rent/buy/promote properties via Saxtonmee lettings based around the Sheffield/Rotherham area, beware. They are fraudsters in the first degree and you are much better off doing your dealings with someone else.

We have to move about quite a bit due to our jobs. We came across a lovely apartment in Rotherham via a renowned property website. The property was being represented by Saxtonmee lettings agents, and we had a detailed viewing.

When it came down to discussing the let agreement, the lady representing Saxtonmee lettings fluctuated repeated between a deposit fee of £150 and £200 for two people. They quoted a different fee every time my husband or I called. Isn't it supposed to be a fixed figure?

Anyway, the very next working day after viewing the property, we called up Saxtonmee offices to book the property and were told that another customer is interested in the same property. But if we paid our deposit fee, Saxtonmee lettings would secure it for us.

Immediately after getting this information, my husband paid them the full amount, £200 over the phone via card, and was assured that yes, the property was secured for us. That it would not be shown or promoted to anyone else. So we relaxed and prepared to start packing for the shift. July is nearly over and we have to shift houses beginning of August; there is hardly any time left to house hunt.

But today morning, a whole day after paying the deposit fee, we received a curt email from Saxtonmee lettings, stating, and I quote:

"Unfortunately another applicant has been agreed to take this property , We will refund your application fee as soon as possible , apologies for any inconvenience caused . please feel free to contact us if you see any other properties you may be interested in."

That's it; no explanation. No remorse.

My husband called them from his work, asking to speak to the lady who sent the above email. But a rather robotic clerk informed him that his "refund cheque" was being dispatched via post. When he reiterated to speak to the lady in question, he was told that she was "unavailable" at the moment.

We left our phone number with Saxtonmee lettings, wishing to speak to them, but have had no response at all. This huge inconvenience comes at a time when we are in a desperate rush to relocate from one city to another due to our new jobs . We have to do a house hunt all over again and travel hours along the motorway to Sheffield/Rotherham to view further properties.

If Saxtonmee real estates cannot be responsible with their dealings, they should shut down their offices and look at other venues where fraud like this is less likely to go detected.

Estate agents like these who continue to cheat people by taking their money, claiming to secure a property for them and then selling it instead to a different customer should be ashamed of themselves.

If you want to look up any property in Rotherham/Sheffield or nearby, go to any estate agency except Saxtonmee lettings. You will do yourself a world of favour.
I've also had many problems with Saxton Mee. I would not use them if they were free!
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Last edited by Bilbo Baggin; 26-07-2009 at 14:24.
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Old 14-10-2009, 18:25   #12
HayleyJayne
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We were with Saxon Mee and we had loads of problems with them. Firstly the work we were told would get done to the property didnt get done... a lick of paint and a few minor repairs incl settlement crack which they said they couldnt do anything about.

Then we had a flood and had no emergency contact number... couldnt live in our place and it was a sat night so had to get a hotel whilst Macdonalds did their best to dry everything out.

When dry the basically told us the damage wasnt that bad... yet we had moudly carpets, mouldy walls and a lot of furniture damaged. Oh... and it stank of dampness. Then one guy had the cheek to tell us to cover up the smell with candles and air-freshener!

It gets worse... they didnt look into our landlords insurances and had a dodgy paint job done wasting him a lot of money. This didnt work!

One of the directors came to view the property following a formal complaint and he then along with everyone else in the company ignored our phone calls.

When inspected by Macdonalds they told us that skirting boards, doors, and some flooring needed to be replaced, walls needed to be treated and settlement cracks needed to be plastered. This we found out was covered by our landlords insurance and Saxton Mee had wasted hundreds of pounds of his money... as a result our landlord moved agents...

I would avoid them at all costs... they are a joke of a company and I would advise anyone who doesnt want to get screwed over to stay well clear!!
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Old 16-10-2009, 17:14   #13
Mainer
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Me and my husband travelled all the way down from the North east especially to view a property with them - it was confirmed the day before yet they didn't show...I got no apology and was told it wasn't booked in! I was 6 months pregnant at the time and majorly peed off that our day had been wasted. We rang them a couple of times after for different properties and never had any reply!
The house we are in at the moment was on with them and we posted a letter through the door asking the landlord if he'd consider seeing us privately as we had had so much trouble with them, and bingo - here we are..... guess we got the last laugh there!!

Wouldn't touch them with a bargepole now - they don't realise that one day us renters go on to become buyers and when it comes to us eventually selling, we wouldn't even consider them.

Not nearly good enough Saxton Mee - not by a long stretch!
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Old 02-11-2009, 16:35   #14
Paul2412
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When I was looking at buying, they didn't bother sending any agents to show me round. Instead I was left completely to myself.

In the apartment block there are 9 different entrances, they failed to tell me which one so I rang the intercom of 4 people in the incorrect block. When I got to the right one there was a single woman showing me round.

I thought that was illegal now? I could have been anyone with any kind of motives, Saxton Mee couldn't be bothered to send anyone with me so if anything did happen to her surely they are libel...
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Old 02-11-2009, 16:48   #15
Cyclone
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Liable, and under what law would it be illegal for a single person to show you around a flat?

There seem to be some genuine problems with saxton mee, but a few of these are just sour grapes. The advice to always read the contract, well, duh, don't you always do that anyway? Complaints about freeview reception? Maybe you should have asked if it mattered to you...
Oh and the accusation of fraud, that is probably libel as they don't sound to have defrauded that poster, just messed them about (which is rubbish for sure, but not illegal).
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Old 02-11-2009, 17:45   #16
Paul2412
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Liable, and under what law would it be illegal for a single person to show you around a flat?

There seem to be some genuine problems with saxton mee, but a few of these are just sour grapes. The advice to always read the contract, well, duh, don't you always do that anyway? Complaints about freeview reception? Maybe you should have asked if it mattered to you...
Oh and the accusation of fraud, that is probably libel as they don't sound to have defrauded that poster, just messed them about (which is rubbish for sure, but not illegal).
I was under the impression that after a "viewer" killed a woman in their own home that there was some legislation stating that you cannot go in alone.

Even if that isn't the case, its pretty shocking service to not even bother turning up to show you around! On the flip side, Blundells were great and it was one of their properties that I bought.
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Old 03-11-2009, 16:06   #17
jos846
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See also the following thread re previous Saxton Mee postings:
http://www.sheffieldforum.co.uk/showthread.php?t=411896
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Old 03-11-2009, 20:44   #18
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Originally Posted by Paul2412 View Post
I was under the impression that after a "viewer" killed a woman in their own home that there was some legislation stating that you cannot go in alone.

Even if that isn't the case, its pretty shocking service to not even bother turning up to show you around! On the flip side, Blundells were great and it was one of their properties that I bought.
that's about as likely as making it illegal to walk down dark alleys alone.

Common sense might tell you not to meet someone alone in an unoccupied property, but what you choose to do is none of the governments business if you're an adult and capable of making reasoned choices.
They aren't your parent, they aren't there to tell you how to live your life.
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Old 03-11-2009, 22:17   #19
Smack Jack
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Originally Posted by Cyclone View Post
Liable, and under what law would it be illegal for a single person to show you around a flat?

There seem to be some genuine problems with saxton mee, but a few of these are just sour grapes. The advice to always read the contract, well, duh, don't you always do that anyway? Complaints about freeview reception? Maybe you should have asked if it mattered to you...
Oh and the accusation of fraud, that is probably libel as they don't sound to have defrauded that poster, just messed them about (which is rubbish for sure, but not illegal).
I did ask hence why I was mad......
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Old 04-11-2009, 09:04   #20
Cyclone
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So you could have left again immediately on the basis that they misrepresented the property to you. A pain in the neck I realise, but it wasn't clear from your earlier post that you'd even asked.
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