Originally Posted by mbunting
0870 is national rate not premium rate.
No, it's a premium rate. It's defined by Ofcom as "Special services: Higher rate'. I believe it can cost up to 8p/minute, with the owner of the number taking a share of the revenue, up to 5p/min.
Nice to know that a company can charge you nearly £5/hour for the privilege of listening to music while they make you wait until they can get round to dealing with you.
In my book 'customer service' and 0870 don't go together.