had one of these recently and bascialy its becuase some one has reported you for something in my case my stepdad had we had a falling out over him ripping his own father of for he was selling his dads items whilst he was in hospital so i got angry and told him its disgusting what he was doing so then got a letter from customer compliance officer had the visit and its becuase he reported me for some **** and bull story, i told her all the facts and when she was leaving i asked what happened next she told me when she gets back to the ooffice it would be put to bed etc just wiaitng on a comfirmation letter that everyone was fine i dont know if you even get a letter but its a waiting game so for anyone that gets a letter from customer compliance officer beleive me its cuase someone has reported you for some thing