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BackinBlack

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About BackinBlack

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  1. We have moved Vinyl Resurrection to The Old Shoe. Same as before, but cosier and lots of lovely drinks. Last Sunday of the month 1pm until 6-ish (depending on numbers and other stuff. There is a Facebook group if you like that kind of thing. Hope to see you soon.
  2. Facebook group page for Vinyl Resurrection event https://fb.me/e/6eojvddK7
  3. Vinyl Resurrection at Indie-go Resurrection Bar on Wellington Street Sheffleld City Centre (the old Devonshire Cat). The last Sunday of the month from February 2023. 12pm - 5pm. Bring your vinyl and play it...or (if you don't have any) resurrect some tunes from the Dead Discs available. No experience required, as you'll be shown what to do. Totally free entry. Refreshments at the bar. https://freeimage.host/i/H1CRVoP
  4. I have a spare office in the town centre. The price will depend on what extra facilities you want. But basics are £250 or £280 per month with secure parking. 07977622444. Includes heating and lighting and your desk and chair. .
  5. It's been encouraging that there has been so much discussion prompted by the problems that I experienced through what was, in the end, a simple case of a lack of transparency, a less than smooth link-up between two providers (Plus Net and BT) and faulty equipment. As a service provider myself, I know that what I provide, and that my terms and conditions are clear to a layperson. They are absolutely clear - clear in writing and easy to access. We also visit clients to ensure that before they sign up -both they and the people in their significant support networks are happy that they fully understand what to expect from my company. I would add that what we do is probably more complex than simply provide internet and broadband, so if we can do it, why can't Plus Net? We have also considered the individual and dynamic situations of our clients who have signed up for 12 months of a service and rather than charge a whole year, have agreed a compromise to help them out AND changed our Ts & Cs should the situation occur again. We respond to our clients' needs - to help them - not constrain them. Quite different to charging a full year for something that is not set up or working properly. It would cause me great concern if I knew that my staff or I were hiding behind a maze of get-out clauses when refusing to resolve a matter for a customer (new or established). I worry for any company resorting to this if they wish to get a respectable reputation and keep it. In my case against Plus Net - to have to spend what was in the end a further £170 in lost time and replacement leads and equipment was a huge disappointment - especially as cost was one of the factors that led me to choose them (service being the other). In hindsight Plus Net were the wrong choice to make and I feel misled. I have considered invoicing Plus Net for the cost of the time and the replacement Ethernet cable for their faulty one, and whilst it may be fair to say that the forum approach is a tad unprofessional, I am quite sure that after my experience on the first approach: this is the only way to go. I am also convinced that after my initial experience, this would be a further waste of my time - time I would much rather spend on the customers that I serve. My advice would be to create your own telecoms company. Then you know what you are getting. Extreme I know but I often think how better something could have been if it was done properly.
  6. As a Sheffielder I chose Plusnet as my businesses internet and phone provider - signing up for a year and paying £100 for an install. Why? Because I apparently & mistakenly figured that by choosing company who trumpet good values I would get the bees knees. The install took a couple of weeks to happen after the sign-up and the router came a week after that. Since then I have found that the internet often drops out and have been onto them to resolve the matter. The basic problem I have now though is that the opt-out expired during the wait for their service to be installed and the box to arrive and I am expected to pay almost £500 if I now try to get an alternative provider. I apparently & mistakenly assumed that by paying Plusnet for an installation, their engineer would check that the room in the building where my office was, actually received the services that I was paying for. It seems not though. My last discussion with a Plusnet customer service assistant revealed that it was now apparently my role to be a technician and to test the connections. It was put to me that I should buy or borrow some else's router to see if the Plusnet one was faulty (which seems a bit unprofessional to me). I was told that the router actually now belongs - is owned by - me and is not their problem if it develops a fault. Furthermore I was told that on their website and in the Ts & Cs, the internet connection is not even guaranteed by Plusnet. Unbelievable! I suggested that if they wanted me to test the router, that they could send a second one for another £7 as they did the first and I could check it this way. They told me that I would have to pay around £50 for the second router, so that's no good. They said that if I was not willing to do their checks for them, they could send out an engineer to do them - but should the issue be beyond the socket that was installed in the building's comms room, it would cost me over £140 for the diagnostic (not the resolution). I put it to the Plusnet advisor that when Virgin Media installed my home internet and phone, they came, installed and checked that it all worked BEFORE leaving. I can't see why Plusnet don't do the same. Since when did I become qualified in telecommunications? Also - so far as I am aware, the landlord of the offices provided the Plusnet engineer who came to install the service with the necessary cable adapter to put into my office - this would be needed to plug my phone in and test that the connection worked in there. The engineer never entered my office on the day and left - taking the cable with him! Now I can see where the Plusnet argument might be - in that the office's internal wiring / connecters and adapters etc. may be at fault, but think about how many businesses exist in offices within shared buildings, where the comms come into a different room and are wired through into all the different offices. Now think why on earth I wasn't advised about the possibility that there might be an issue - especially if Plusnet are meant to be experts in their field and are fully aware that their engineer doesn't actually check that their customer - the one who is paying them and will or won't stay, return or recommend them is in receipt of their service or not. It would have taken 5 minutes to check and now they put the burden onto the customer to do it all for them - or pay for them to return. Also take note that the £140 charge is one which has a profit margin in. It is not doing it at cost! They'll be using 0844 numbers for customer services next. I was advised that I should have used the search box on the Plusnet website to search for specific problems to see if I was covered or not by their service. However this is only useful if I know what the problems might be in advance (crystal ball stuff - or learn through this apparent bad experience with Plusnet). So I am stuck. I have so far spent about 5 to 6 hours trying to resolve this matter with them and I foresee another day at least, but it looks like I will be paying for another provider to do what Plusnet have apparently failed to do - which is simply to provide decent broadband and some element of customer service. Can anyone advise on decent business internet and phone providers? Although looking at the likely scenario, I will still have the phone service and will instead need just business broadband. Our office is in town, so any provision should be good (apart from Plusnet - apparently, of course). Needs to be wireless and now relatively cheap due to paying £500 for Plusnet's (apparent lack of) service.
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