orbrey

Sounds like you've been upgraded but the product on your account is still marked as being ADSL2+ - best bet is to either drop them a tweet (@plusnet) or post a message on the forums, you'll probably get a faster response. Probably worth updating the ticket as well with a comment along the lines of 'please check the provisioned product in the install diary is correctly set to fibre 80/20' just in case. Hope that helps, I also used to work there The guys on the community forums and twitter (my old team in fact) are a great bunch. ETA: Forums are at http://community.plus.net/forum/

Hi Dentzler, Sorry to hear that, any chance you could drop me a PM with your username or a ticket ID from your account? Happy to take a look for you and see if there is anything we can do, even if you have talked to our COT team.

Are you cloning a disk from a different PC to put in a laptop, or are you moving the laptop's original contents to a replacement drive? Sorry for the daft question, but if it's the former it likely won't work unless both computers have the same hardware.

Another vote for the Lenovo. Solid laptops.

Hi Davyboy, You should still have a couple of microfilters if you got a router from us, if so please try taking the faceplate off the master socket and plugging the router and a phone into the filter then that into the test socket that should be behind the front plate. If making (or receiving) a call still drops the broadband with things plugged in like that it's a line fault, and needs raising to us at http://faults.plus.net - we'll get it sorted for you. Hope that helps.

Yes, but the fact that it only seems to work over the internet might not be ideal, especially given both PCs in this case are on the same network. Better to have something that'll work even when the 'net is down in case of a fault surely? Also what about monthly bandwidth allocations?

If they're next to each other and both on at the same time you can use synergy to share mouse and keyboard - so eg moving the mouse off the edge of the Mac monitor will mean you're controlling the PC but with the same mouse and keyboard: http://synergy-foss.org/ If they're in different rooms though you can use VNC as a replacement for remote desktop. There's a few different options for servers: https://www.google.co.uk/search?q=vnc+server I like tightvnc, but there's others there - all seem to be free for non commercial usage. As for viewers on the Mac, a quick google recommended Chicken: http://sourceforge.net/projects/chicken/ Hope that helps.

Hi, Hoping I can help at least explain some of this, and offer some help if possible. Thanks very much indeed. It's actually a BT Openreach engineer, they're the ones who install all internet services on BT lines no matter the ISP. They will install the service at the master phone socket but won't guarantee the service beyond that, it's known as the demarcation point. I'm afraid that again that is the case, though all you have to do is prove that the connection is faulty beyond the master socket. If the line still drops with the router in the master socket and nothing else connected you've done that, so it's not a great deal of work - just make sure that all internal wiring is eliminated as a possible cause. Sorry you feel that way, you could also take the existing router to a known working connection and test it there if that's easier? Again it's just a matter of proving the router isn't what's causing the fault. To a point this is correct though I'm really sorry if the agent you talked to was that blunt. If you find that the router is indeed broken it's guaranteed for 12 months so we can issue a replacement, unfortunately though we can't do that for testing purposes (we tried, you may be not at all amazed at the difficulty we had getting the test routers back). I'm afraid again that's standard practice. If you need an internet service with guaranteed uptime you'd need to look into getting a leased line, and those are not cheap - I believe they're in the realm of hundreds if not thousands of pounds a month. If we send out an engineer (again, it'd be a BT Openreach engineer) and he finds the fault to be with either the internal equipment or wiring, we'll be charged an abortive visit fee of £144 + vat - we have to pass this fee on, I'm afraid we can't absorb it. That's why we request the checks from the master socket to be done, if we know that's the case and we receive a charge we can reject it. Understand your frustration, but as I said above all we ask is that you prove the fault still exists with the router plugged into the master socket and all other items disconnected from the line. We're certainly not asking you to redo any wiring? I'm afraid once again we're back to the master socket - once the service is installed there, that's where the engineer's responsibility stops. I don't think Virgin would have fitted any extension sockets either? As I said the engineer would have checked to confirm the signal is present at the master socket. I am sorry there's a fault with the service and we're more than happy to investigate and get it resolved for you, we just need to make sure either that you're happy the fault doesn't lie with the internal wiring or the router or that you understand if an engineer attends and finds that that's where the fault is that a charge will be issued. I'm not sure where you heard that but it's not the case. We're charged £144 + vat for an abortive visit charge and we pass this cost on, we don't make any profit on it at all. We've no plans to change our existing support numbers; the business support number remains an 0114 geographical number and our residential support teams are available on either an 0800 number for landlines or an 0345 number for mobiles which will be included in any packaged minutes. As I've said we're more than happy to investigate this and get it fixed, and I'm sorry this has been such a bad first experience. I hope that helps explain some, if there's anything at all we can do to help or hurry this along please post back or drop me a PM, or feel free to post on our own forums at http://community.plus.net Regards, Matt Taylor Customer Support

Apologies for adding another complication to the mix, but phone extension cables can often interfere with the broadband signal coming down the line and slow things down. You'd be better getting a longer ethernet cable (you can pick up 10 and 20 metre ones from ebay or amazon for a few quid) and running that to the xbox rather than using a phone extension to the router.

Hi there, I believe the player in question has two modes - MTP and MSC. You need to go into the USB settings on the player (details on how to do this for the different models are here: http://kb.sandisk.com/app/answers/detail/a_id/207/~/verifying-and-changing-the-usb-mode-of-the-device-to-msc-or-mtp) and switch it to the other mode, it should then appear in your computer as a normal USB drive when you plug it back in. Hope that helps

Hi all, @Jack's Rake - just had a look at your account and can't see any issues with disconnections or anything, wondering if it's something to do with DNS - it'd probably be worth setting the DNS servers in your router rather than having it set to get automatically (if you haven't already). Try any two of: 212.159.6.9 212.159.6.10 212.159.13.49 212.159.13.50 If they don't work (they should, but...) then you could try google's which are 8.8.8.8 and 8.8.4.4 @Strix, I'd say it's probably worth trying the same thing on your connection too just in case, we're not aware of any issues with email at the moment (assuming you're talking about our email service?) Hope that helps.

Hi there, Thanks for that - just taken a look at your account and the latest connection has been ongoing for 18 days or so so I'm certain it's an issue with the wireless. Unfortunately the router's outside its 12 month warranty so we can't RMA it but I would recommend trying another just to be sure, if you have one available? Hope that helps.

Not sure you'd be able to tether a netbook to it, but if you get a 3g Kindle the internet usage is included in the price wherever you are so you can browse and get email for nowt. Probably not so good for google maps though.

Ideos X5, currently running the Void rom by noejn (in the absence of a working Cyanogen mod). Like it, too, it's nice not to have a load of extra bumf installed that you're never going to use. This is another one that clocks well, though not gone above 1017MHz because I don't want to hammer the battery too much (800MHz stock).

The other one on London road is Yama Sushi, does take out and is also very good. Been to Wasabisabi several times too, and it's awesome. Never been to the teppanyaki side but if you want sushi you won't get that there anyway. The bento boxes are superb though, try the yaki salmon