View Full Version : Help to set up outlook 2010 with gmail


andco
28-04-2012, 22:38
I've followed all the Gmail help instructions and am still unable to make a connection with Outlook 2010. Help needed
TIA.

auto98uk
28-04-2012, 22:43
More info needed.

What happens when you try? What error messages do you get?

swarfendor43
29-04-2012, 09:34
Did you include these instructions in your OP?:

http://www.lytebyte.com/2009/08/11/guide-to-setup-gmail-imap-in-outlook-2010/

andco
29-04-2012, 09:45
It has established a network connection, search for my gmail server settings and then logged on to server

Error message "Problem connecting to server" an encrypted connection to your mail server is not available. Click next to attempt using an unencrypted connection.

Clicked next to search for my gmail server settings (unencrypted) and then logging on to server but received a further error message Problem Connecting to Server. It has established a network connection but seems unable to search for my gmail account server settings unencrypted.

Asked to verify settings ie my email address and to connect with one of three options: Connect using my LAN; TMobile UK (installed because of occasional network probs); connect using IE or 3rd party ...

There is then a tick box to manually configure server settings.

Also asked to retry

andco
29-04-2012, 09:49
retried without success so ticked box to manually configure server settings and changed option to Microsoft Exchange or compatible service.

Microsoft Outlook didnt like that: A new Miscrosoft exchange account cannot be manually configured while Outlook is running. To add a manually configured account, ext Outlook. In control panel open Mail and then click E-mail accounts

neeeeeeeeeek
29-04-2012, 09:52
Automatic settings often do not work. Go to control panel, user account and family safety (if windows 7) and double click the mail icon. Look at and change the existing profile and set it up manually that way.

neeeeeeeeeek
29-04-2012, 09:55
On a separate note, there seem to be a few issues with Gmail and outlook at the moment, for some people, even with all the correct details it is rejecting the password. Different error than you are getting though.

andco
29-04-2012, 09:56
Done all of the previous instructions and getting the same result :(

Help definitely appreciated.

TIA

neeeeeeeeeek
29-04-2012, 10:01
Done all of the previous instructions and getting the same result :(

Help definitely appreciated.

TIA

Run through this and make sure it's all correct. It has pictures which can help!

http://www.howtogeek.com/howto/17248/set-up-gmail-imap-in-outlook-2010/

andco
29-04-2012, 13:33
Done it manually and these are the error messages:

Test account settings:
Some errors occurred while processing the tests. Review the list of errors below for more details etc.

1. Log onto incoming mail server (IMAP): The connection to the server failed.

2. Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.7.0 Must issue a STARTTLS command first. k6sm20802469wiy.7

andco
29-04-2012, 13:37
Just seen a few other boxes that I need to amend before running another test.

:( test failed again - log onto incoming mail server (IMAP) and Send test e-mail message


Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.7.0 Must issue a STARTTLS command first. 6sm20862967wiz.1

andco
29-04-2012, 13:44
If I've got two step verification set up will that make a difference?

swarfendor43
29-04-2012, 13:55
Have you seen this thread?

http://productforums.google.com/forum/#!category-topic/gmail/managing-settings-and-mail/9UnbJF9Qeks

andco
29-04-2012, 14:16
Have you seen this thread?

http://productforums.google.com/forum/#!category-topic/gmail/managing-settings-and-mail/9UnbJF9Qeks


thanks for the link have now :( what a messy job

andco
29-04-2012, 14:25
Completely removed 2 step verification process. Got a test message through successfully but failed at the next step with the following error message:


Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.7.0 Must issue a STARTTLS command first. n20sm33517227wiw.5

swarfendor43
29-04-2012, 14:33
Does anything in this thread shed any light on the issue? please be sure to read all of it - especially the bit at the bottom!

http://social.msdn.microsoft.com/Forums/en/visualfoxprogeneral/thread/caace1ea-d31c-4629-9676-0ec36ba430e0

andco
29-04-2012, 14:53
For some reason, I can get it to run the test mail correctly one time only; it seems unable to retain the ssl and tts settings which now seems to be the cause of making a connection with gmail.

andco
29-04-2012, 15:56
Does anything in this thread shed any light on the issue? please be sure to read all of it - especially the bit at the bottom!

http://social.msdn.microsoft.com/Forums/en/visualfoxprogeneral/thread/caace1ea-d31c-4629-9676-0ec36ba430e0

Thanks for that link swarfendor. That last post is just the end. Do they really know what they're doing????

Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.7.0 Must issue a STARTTLS command first. w10sm34371068wiy.3

swarfendor43
29-04-2012, 18:00
More interesting stuff here!:

http://jaiprakashv.blogspot.co.uk/2009/10/server-rejected-sender-address-server.html

and here (I know its not Outlook but the problem is not limited to Outlook it would appear!):

http://forums.mozillazine.org/viewtopic.php?f=39&t=814325&start=30

andco
29-04-2012, 21:58
More interesting stuff here!:

http://jaiprakashv.blogspot.co.uk/2009/10/server-rejected-sender-address-server.html

and here (I know its not Outlook but the problem is not limited to Outlook it would appear!):

http://forums.mozillazine.org/viewtopic.php?f=39&t=814325&start=30

Thanks for those links swarfendor. have I understood all of the stuff on those links correctly ie, it's unfixable? Tx andco

swarfendor43
29-04-2012, 23:13
I think as far as Outlook it is - I notice that a lot of the 'conversations' about it take place on msdn social - M$ now expect users to find the solution rather than providing technet articles - I read it somewhere on another issue. I would be curious to see if you could get it working in Thunderbird (check earlier links) but I'm moving away from all things Mozilla due to its tie-ins with Google - In process of migrating most machines to Pegasus Mail - just done one so far.

andco
30-04-2012, 08:00
I think as far as Outlook it is - I notice that a lot of the 'conversations' about it take place on msdn social - M$ now expect users to find the solution rather than providing technet articles - I read it somewhere on another issue. I would be curious to see if you could get it working in Thunderbird (check earlier links) but I'm moving away from all things Mozilla due to its tie-ins with Google - In process of migrating most machines to Pegasus Mail - just done one so far.

Will Pegasus mail avoid this issue for me?

swarfendor43
30-04-2012, 19:46
Will Pegasus mail avoid this issue for me?

I honestly can't say - as I don't have any 'webmail' accounts apart from my ISP - no 'hotmail', 'Yahoo', 'AOL' or 'gmail'. All I can suggest is - give it a try. Download it from here:

http://www.pmail.com/

andco
30-04-2012, 21:29
Hi swarfendor - already done that and got it installed on Desktop - all I need to do now is synch it with gmail. :(

swarfendor43
30-04-2012, 22:13
Don't know about synching but do these settings help?

http://community.pmail.com/forums/post/11519.aspx

swarfendor43
30-04-2012, 22:26
Just discovered this!

http://www.telegraph.co.uk/technology/google/9209950/Gmail-goes-down-worldwide.html

andco
01-05-2012, 08:11
Just discovered this!

http://www.telegraph.co.uk/technology/google/9209950/Gmail-goes-down-worldwide.html

yeah I remember that. Massively inconvenient! Unfortunately it's nothing to do with this little local difficulty :D

swarfendor43
01-05-2012, 21:50
I'm struggling to find any further info on gmail in Pegasus.
Only option I can see now is live mail. Do you have IMAP functionality with your gmail account by the way? Most articles I have read seem to stipulate that IMAP is necessary for it to work successfully:

http://email.about.com/od/windowsmailtips/qt/et_get_gmail.htm

andco
01-05-2012, 22:02
I'm struggling to find any further info on gmail in Pegasus.
Only option I can see now is live mail. Do you have IMAP functionality with your gmail account by the way? Most articles I have read seem to stipulate that IMAP is necessary for it to work successfully:

http://email.about.com/od/windowsmailtips/qt/et_get_gmail.htm

Hi Swarfendor You're amazing thanks so much for all your help. :thumbsup:
They dont harf make eating a pig's dinner seem a load easier than setting up an email client :(

swarfendor43
02-05-2012, 18:10
Hi andco, glad to help where I can - I even try where I can't - perhaps I should avoid the latter!:hihi:

So, are you sorted then? Is it Outlook 2010, Pegasus Mail, or Windows Live Mail that won out?

So I guess it is working now?

andco
04-05-2012, 08:45
Hi andco, glad to help where I can - I even try where I can't - perhaps I should avoid the latter!:hihi:

So, are you sorted then? Is it Outlook 2010, Pegasus Mail, or Windows Live Mail that won out?

So I guess it is working now?

How very odd; thought I'd posted a reply last night but clearly we all know what thought went and did :D

Fraid not. Given up ghost on this one; taking it to the Uni and hopefully they'll be able to sort it out for us. Which one to go for; well Pays your money and takes your choice really. Horses for courses and all that. I agree with your concerns regarding the close tie-in with Google so that's the boot to Mozilla. Uni has expressed concerns re Outlook due to frequency of patched updates but as they now recommend M$ anti-virus software maybe their views on the email client has also changed. Right now I'll be happy to have it working.

swarfendor43
05-05-2012, 10:14
How very odd; thought I'd posted a reply last night but clearly we all know what thought went and did :D

Fraid not. Given up ghost on this one; taking it to the Uni and hopefully they'll be able to sort it out for us. Which one to go for; well Pays your money and takes your choice really. Horses for courses and all that. I agree with your concerns regarding the close tie-in with Google so that's the boot to Mozilla. Uni has expressed concerns re Outlook due to frequency of patched updates but as they now recommend M$ anti-virus software maybe their views on the email client has also changed. Right now I'll be happy to have it working.

Hi andco, thanks for the update. Just a couple of comments - a parent of one of my children's friends works in a school that has a managed service and originally before their involvement the school had set up Hotmail accounts for GCSE A-level work - this had to be changed to gmail - and after half a term the service was still not running!
The other comment is that, until a few months ago, I was not aware of a group campaigning for e-mail standards/watchdog - it was disbanded then reformed because M$ still don't meet the specified criteria for e-mail client editing!

andco
06-05-2012, 06:03
An email standards watchdog with teeth would be a great help.

Nothing but persistent here :D Now set up on netbook to set it up on my desktop and received this error message:

"Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.5.1 http://support.google.com/mail/bin/answer.py?answer=14257 z3sm137911wix.0"

andco
06-05-2012, 07:19
Forgot to sort something out which I've now done and sent the test mail which Outlook transmitted - not received at my email account yet;

BUT, when i clicked on next to finish the wizard, the message: "The requested operation failed" :(

I went back to check the settings and found that they've reverted to the original settings which are wrong; for some reason, my desktop cancels incoming and outgoing server settings I've entered and reverts to a different configuration. :help:

swarfendor43
06-05-2012, 18:31
Changed my 'search' parameters (wording!) in DuckDuckGo and found this:

http://office-2010-outlook.blogspot.co.uk/2011/03/how-to-set-up-gmail-in-microsoft.html

If you've already tried this, apologies.

swarfendor43
08-05-2012, 17:08
Any further on andco?

andco
08-05-2012, 17:22
Thanks for thinking of me.

Done everything suggested by you, Uni and help links. No joy as it still has this error message - after I've clicked next so I guess that's some improvement. Right pain in proverbial!

Will call Uni tomorrow and ask whether they could have an online bash at sorting it, otherwise it has to wait until June when I'll take this device in to them.

Will post back when it's sorted

swarfendor43
10-05-2012, 21:56
Thanks for keeping us posted!

swarfendor43
10-05-2012, 21:58
Just had another 'brainwave' - have you tried 'web2mail.com'? I know it is not what you are after but it does not matter where you are or on what machine - access your mail from anywhere!

Kidorry
11-05-2012, 06:50
I had a problem with my e-mail and Virgin sent me this,if it is of any use to you.

Common settings for mail clients (like Outlook, Thunderbird etc) will request info for Incoming Mail and Outgoing Mail. Populating these settings will allow you to send and recieve mail. It will allow you to download the mails from the server and view them on your computer. Here's the settings you will need:

Incoming Mail POP3

Email address and Incoming Mail Server (use the one below that's relevant to your email address):

@ntlworld.com = pop3.ntlworld.com
@virgin.net = pop.virgin.net
@blueyonder.co.uk = pop3.blueyonder.co.uk
@virginmedia.com = pop3.virginmedia.com

Account Name:

Full email address needs to be entered including the bit after the '@'

Requires Secure Connection (SSL):

Yes

Incoming Mail Port:

995

Outgoing Mail

Email address and Outgoing Mail Server (use the one below that's relevant to your email address):

@ntlworld.com = smtp.ntlworld.com
@virgin.net = smtp.virgin.net
@blueyonder.co.uk = smtp.blueyonder.co.uk
@virginmedia.com = smtp.virginmedia.com

Account Name:

Full email address needs to be entered including the bit after the '@'

Requires Secure Connection (SSL):

Yes

Outgoing Mail Port:

465

My server requires authentication:

Yes


Checking mail via your device/gadget or on multiple machines

If you're using a device such as an iPhone, Android phone, iPad or any other mobile or tablet you should use the settings provided below for Incoming Mail IMAP and the info supplied for the Outgoing Mail server. These settings will allow you to access and view your mails directly on the server similar to viewing them on our Virgin Media Webmail service.

It's also recommended to use IMAP if you wish to synchronise mail across your webmail, Email client and / or gadget. For example, if you wish to view them on your laptop and your phone.

Incoming Mail IMAP

Email address and Incoming Mail Server (use the one below that's relevant to your email address):

@ntlworld.com = imap.ntlworld.com
@virgin.net = imap4.virgin.net
@blueyonder.co.uk = imap4.blueyonder.co.uk
@virginmedia.com = imap.virginmedia.com

Account Name:

Full email address including the bit after the '@'

Requires Secure Connection (SSL):

Yes

Incoming Mail Port:

993


Outgoing Mail:

Email address and Outgoing Mail Server (use the one below that's relevant to your email address):

@ntlworld.com = smtp.ntlworld.com
@virgin.net = smtp.virgin.net
@blueyonder.co.uk = smtp.blueyonder.co.uk
@virginmedia.com = smtp.virginmedia.com

Account Name:

Full email address including the bit after the '@'

Requires Secure Connection (SSL):

Yes

Outgoing Mail Port:

465

My server requires authentication:

Yes

swarfendor43
13-05-2012, 11:16
Hi Kidorry, andco is trying to set up gmail to work with outlook - your post relates to people who have Virgin media accounts (and the ISP's they consumed) - not gmail. It may help people with Virgin mail problems.

Kidorry
13-05-2012, 11:39
I thought he was trying to set up an gmail account on windows live.

swarfendor43
13-05-2012, 11:41
No - that was an alternative suggestion on my part and I provided the links that specifically relate to setting up gmail on other mail clients - nothing to do with ISP mail!

swarfendor43
20-05-2012, 15:49
Hi andco,

Just posting to see if the Technicians at Uni sorted you out?

swarf'

swarfendor43
26-05-2012, 16:52
Just another nudge for andco - is it sorted yet?