Does anyone know who is recruiting for Capita these days?

Also has anyone here had expereince of working for them?


There was loads about them a while ago and now I am looking nothing - typical

any info appreciated

My neice works there and they seem to be okay. She has just been promoted with the changes that has happened there after about 18 months.

I think there are a bunch of capita buildings and they often work in unrelated areas. My GF used to work in the coal mining claims bit in Queens House. She didn't like it, the people were OK but the management kept making the job harder. Lots of internal politics.

I worked there for a couple of months, and that was too long.

They are supposed to promote customer service, but yet I was getting told off for spending too long on the phone to a client. They want you to spend as little as 2 mins per customer, and each day they have a meeting to assess how you're getting on. It's not a personal one, but a TEAM one. You have your breaks at different times to your team, so you don't get to have a chat with anyone.

Personally I hated it, but some people have been there for years.
But lets put it this way...I started with 8 other people, of which only 2 remain, and they are trying to get out.

If that place was good to work for, why do they have a recruiting day EVERY Monday???

Hope that answered your question net_chick :gag: ;)

I work for a firm of solicitors, specialising in disease claims - an arm of Capita (Queens House Sheffield) act as Claims Handlers for the DTI who are the Defendant's (as successor's to the British Coal Corp), as the British Coal Chest Disease 'scheme' is closed it is anticipated that there is approximately 2 years of work left for the DTI's Claims Handlers - Therefore if you are considering a career for Capita in this field, consider that they will have to find work for a lot of staff in a couple of years or so - last in first out etc. Need I say more.

My daughter works there and just can't wait to get out!! False promises........lies......bitchiness......(and thats just from the team leader!!). Horses for courses but the turnover rate is pretty high!

I used towork at Capita - left there May 05 due to lack of security in job etc.

I was in management & they had a reshuffle around approx 6 months before I left. I worked in the Coal Mining Section.

The call centre side is a little different - havent heard good reports really, infact someone from there hs just started where I work now!

Oh man, this place is hell to work! never opt for it ... I am with them at the moment and cant wait to get out!... can some one help me to find a better job

i've worked in call centre for a few years (luckily i'm leaving soon) - 99% of the workers are sound, a lot of the managers are ok too, but the corporation of catheter (what do catheters take ???...) are not interested in giving good customer service, they are into processing as many calls as possible in as little time as they can squeeze it to

they run a few other call centres in the uk where it is possible to do that - eg taking london congestion charge calls or tv licensing fee calls - but they have tried to use the same idea in a centre that often deals with customer service issues that are not possible to deal with in 2 mins 40 seconds or wotever the target is

here's a classic - some cust service depts are not even allowed to call stores they are providing customer service for to discuss issues, as it pushes the average handling time up! :loopy:

the better managers are able to work round the screw tightening rules, the less intelligent or less human managers just do as the corporate bosses command and give the advisors a hard time for silly things

the big bosses don't care less about the workers who are earning the shareholders money

the "bonus" system is pathetic - it took capita nearly two years to get one in place after they took over (really demonstrating their committment to the workers there!) and the majority of advisors don't get anything out of it anyway - all it does is encourage competition and discourage people from helping each other

it's ok as a stopgap measure fora few months, but don't be sucked in thinking you'll go anywhere with them

and god forbid if you actually get ill - they don't like that at all

try speaking to staff at blue arrow as they had capita contracts also addecco I think,the place is a corporate call centre those who moan about the place should apply to disney world its probably more fun to work there.

Its no good asking blue arrow, they just heard the cattle to the right building and leave them to it.

I just started at Capita dealing with coal miners claims. I have never worked anywhere which deals with legal matters or any form of anything that i was expected to know from the outset. The training was blah blah blah probate this interim that, legal forms flashing up on the screen one after the other without ever been told what any of it actually means :confused:

Today im going to be expected to fill out a questionnaire and get around 10/12. I think once i get 2/12 i'll be shown the door.

Thanks allot poo arrow :suspect:

Crapita took over Nunnery Sq from Dixons and it went downhill fast. I'd avoid if I were you. They are so poor.

For the love of God look elsewhere.

I've worked for Dixons then Capita for a good few years and although politics happen everywhere, they have never been the bunch of complete automatons that they are now. Whenever we've had a problem before we've been able to voice our opinions and though management often couldn't act - they would still listen. No longer....

I feel sorry for Any DSGi customers buying anything because the staff that are currently being hired are not receiving the standard of training needed to do the job properly.

The have implemented a "bonus scheme" which apparently has worked well in other Capita sites. Keeping in mind that the Sheffield centre has approx 5-6 business nits in it all dealing with completely different tasks, they have tried to measure productivity in "units" allowing individuals to earn large bonus for the amount of cattle herded...I mean the amount of productivity shown. The is no threshold to cross here however. They are simply awarding high productivity without any consideration to quality at all. Most old Dixons staff have a problem with this of course and believe it or not ppl....we like to actually help customers.

It's depressing.

Wow.. great votes for Crapita here :P

They appear to have their fingers in a number of pies around Sheffield.. all of them tasting like poo-poo.. Quality, not quantity, eh

Never ever work for them:-
A: I was sacked three days ago, not a good enough reason!
B: They couldnt give a s**t about you
C: If you want a holiday, it takes them so long, you have been and returned before they put it through.
D: Theytreat everyone different ( even though the contract says everyone is treat fairley).
E: You seem to know more then the team leaders, they are useless!
F: You will come across 1 in 3 people that has slept with half of the floor!
G: Targets are impossible
H: You will see that every customer is rude, abnoxious, and just a b*stard, simply because they are passed around all day!
I: The standards in the place are dreadful (seats broke, computers knackered) not to metion you get in trouble if you dont sign in on time! I couldnt help it, none of the computers worked!
J:They have Flea's!
(Gonna stop now or i will have gone through the A-Z hahaha)
But anyways i wouldnt recommend it to anyone. If you need more advice on the "prison", please email me at leedsblueiestyn@yahoo.co.uk and i will be happy to tell you anything!

I was at dixons for 9 months on a perm contrasct - flew through probation and loved it there - decided to try and better my life and failed - worst thing i ever did was leave there.

We learn by our mistakes..

A bit of topic but does anyone know what day the star has jobs in it please?

Thursday, Kathy.

" Also has anyone here had expereince of working for them?"

Yes, I've worked for Capita as a temp. Quite a few of my friends work for them, too, and I found the conditions all right, but the job prospects for temps insecure.

Like anywhere you can get the odd pillock among the management, although I don't remember any per se at Capita.

I'd be grateful for any more offers of callcentre work, if anyone has any news thereof...

Never ever work for them:-
A: I was sacked three days ago, not a good enough reason!
B: They couldnt give a s**t about you
C: If you want a holiday, it takes them so long, you have been and returned before they put it through.
D: Theytreat everyone different ( even though the contract says everyone is treat fairley).
E: You seem to know more then the team leaders, they are useless!
F: You will come across 1 in 3 people that has slept with half of the floor!
G: Targets are impossible
H: You will see that every customer is rude, abnoxious, and just a b*stard, simply because they are passed around all day!
I: The standards in the place are dreadful (seats broke, computers knackered) not to metion you get in trouble if you dont sign in on time! I couldnt help it, none of the computers worked!
J:They have Flea's!
(Gonna stop now or i will have gone through the A-Z hahaha)
But anyways i wouldnt recommend it to anyone. If you need more advice on the "prison", please email me at leedsblueiestyn@yahoo.co.uk and i will be happy to tell you anything!


Har de Har Har. You've worked at Dixons on the Parkway then!

Har de Har Har. You've worked at Dixons on the Parkway then!
I was going to say it sounded familiar :hihi:

I've worked there for 3 and a half years and I loved ny job under DSG. Now it sucks. I don't know anybody except for the over comfortable management who actually like it there. Capita breed battery advisors, so sad.

Just wanted to say that the classy girl seen on the Dixons advertisements, that's before they were magically transformed into Currys Digital does not work there. For all you Crapita management intelligence agents who may be having a gander at this..........methinks she was also breaking the dress code. nice br....ts but no swastikas or jack boots. Viva the Crapita blood camp,...not!!!

I work for them at the moment, I cannot believe they are such a big company coz they treat staff like something they have stepped in. Bonus system in place at the moment which is achivable if the computers are fully functional, but cannot remember the last time there was not a problem with them. I was there when DSG had the callcentre and the morale amongst the staff was totally different. Too many managers who are about as much use as a fart in a lift.

Yes I have worked for Capita !!! My advice is as follows: DON'T DO IT!!!!!!!!!

Never ever work for them:-
A: I was sacked three days ago, not a good enough reason!
B: They couldnt give a s**t about you
C: If you want a holiday, it takes them so long, you have been and returned before they put it through.
D: Theytreat everyone different ( even though the contract says everyone is treat fairley).
E: You seem to know more then the team leaders, they are useless!
F: You will come across 1 in 3 people that has slept with half of the floor!
G: Targets are impossible
H: You will see that every customer is rude, abnoxious, and just a b*stard, simply because they are passed around all day!
I: The standards in the place are dreadful (seats broke, computers knackered) not to metion you get in trouble if you dont sign in on time! I couldnt help it, none of the computers worked!
J:They have Flea's!
(Gonna stop now or i will have gone through the A-Z hahaha)
But anyways i wouldnt recommend it to anyone. If you need more advice on the "prison", please email me at leedsblueiestyn@yahoo.co.uk and i will be happy to tell you anything!

When did you work there? We probably met... seems conditions haven't changed much since my departure (which by the way was the best thing I ever could have done).

Worked in customer services and am now in pc world, its certainly time they sorted the computers out. Capita must be hitting the computer service company for thousands of pounds a week due to the crap systems

I work for Capita Sips - They are good to work for!

I worked for Capita previously having worked for Dixons in the Parkway Glasshouse.

Capita can't communicate with people - The way you take over a contract sets the tone for the workplace and I'm afraid this one was doomed from the start due to a total lack of visibility from Capita.

The length of time taken to implement bonus/training/anything really was pretty poor to say the least. Priority number one was cash and the people came a very poor second.

At least this is one of the contracts that a donation to the Labour Party didn't get for them.

Do not work for the crapita parkway site. The computers servers are absolutely crap. Probably manufactured when Fred Flintstone was a lad.
And they expect us to meet targets with such a poor system.
I am forgetting about my call targets until we get some proper systems that work

I too work for Capita in the former Dixons contact centre on the parkway.

I have worked there since 2001 initially for PC Service Call until the department was closed and transfered to Nottingham. I then joined PC World call handling.

Under dixons the place was tolerable, staff morale was good for the most part and the managers for the PC World department the best in the building.

Then came Capita. The best and most human of the senior management either left or found that they were no longer required. As a consequiece of the Capita take over many of the long term employees that remain have had serious issues with depression and stress I myself had seven months off as a consequence of stress and depression.

And am currently off again though not for long this time I hope:|

On my return next week I will certainly face diciplinary action for being off sick with an illness that they themselves have brought on as it will breach an action plan :| , as well as a diciplinary for handling a call badly.

Well possibly, it sort of depends on how they respond to the letter they will be receiving from my solicitor next week :D

I too work for Capita in the former Dixons contact centre on the parkway.

I have worked there since 2001 initially for PC Service Call until the department was closed and transfered to Nottingham. I then joined PC World call handling.

Under dixons the place was tolerable, staff morale was good for the most part and the managers for the PC World department the best in the building.

Then came Capita. The best and most human of the senior management either left or found that they were no longer required. As a consequiece of the Capita take over many of the long term employees that remain have had serious issues with depression and stress I myself had seven months off as a consequence of stress and depression.

And am currently off again though not for long this time I hope:|

On my return next week I will certainly face diciplinary action for being off sick with an illness that they themselves have brought on as it will breach an action plan :| , as well as a diciplinary for handling a call badly.

Well possibly, it sort of depends on how they respond to the letter they will be receiving from my solicitor next week :D


I know what you mean about Crapita, I am still there. It was a lot better under Dixons, people used to even smile at work. Now because of the targets set and the **** systems we have to put up with, it is a lot worse. I certainly do not know any advisor who says it has improved since Crapita took over. It is obviously the same at other Crapita sites too as I know someone who works for Crapita in the city centre, so we cannot all be wrong

I have worked there since 2001 initially for PC Service Call until the department was closed and transfered to Nottingham. I then joined PC World call handling.

when did PCSC close? worked at dixons parkway til toward end of 2002 and as far as i know it was still open then :huh:. Im hoping to get a job back there if dont secure a placement for my degree and was hoping to get onto PCSC - ah well nevermind, theres always other depts and wouldnt mind goin back to partmaster. Is freeserve still operating from there - im pretty sure it was sold off to another company but as far as know it was still being run from the parkway before although i'm not 100% on that.

I was there for a few years on permanent contract before capita came along and loved working there, met some good mates and lots of good nights out. I was really sad the day i left there for another job. I heard it went really downhill and became much stricter since capita came along but am prepared to go back and give it a try as i know what to expect, and even if a job is crap as long as you get on with it and can have a laugh and get on with everyone it can still be enjoyable.

If you are easily upset then id not recommend working for capita from what ive heard but its all about being positive and getting on with people and if you can do that then there shouldnt be too much of a problem.

Partmaster has just finished on the site, about three weeks ago.
I am surprised you want to work for Crapita, I am still there and hoping for another job to end my nightmare. When it was in the hands of Dixons it was a good place to work but Crapita are the worst employers I have had to work for by a long way. There are some really nice people at Crapita, its just a shame they work for such a **** employer

I used to work for Capita. They brought PCSC back from Nottingham, and now have merged it with PCWorld from what I can tell.

i start work there soon, im dreading it now!

i start work there soon, im dreading it now!


Don't do it, try to escape while you can and avoid the biggest mistake of your life. We do not call it Crapita for nothin

capita is one of the worst companies i have ever worked for, wouldnt recomend it to anyone.

ldc-cant do anythin coz they cant get hold of anyone- but its alright they'll send an email that wont ever get actioned.

bonus scheme wot a joke :hihi:

go off sick-get disaplinary

workflow randomising schedules coz they definately aint making em better.

rota's that you arrange stuff around to be changed a week later- screwed yet again.:thumbsup:

holiday entitlement you cant use :huh:

i love my job so much :D

I know what you mean. Customer Service.................................. I have forgot more about customer service than them dozy managers will ever know down there.
Have recently beeen told my call handling time is too and may go on an action plan. I do this to solve the issue so to stop people having to call back again. Capita say its wrong and you should be thinking of you next caller waiting to get on the line.
Somebody get me a job for a employer who actually knows what they are doing,please coz this set of muppets don't have a friggin clue

Hi there yeah Blue Arrow in Sheffield is recruiting for them

Hi,

Does anyone have a telephone number for the HR department at Capita, can't seem to find one

Thanks,
jane.

capita is one of the worst companies i have ever worked for, wouldnt recomend it to anyone.

ldc-cant do anythin coz they cant get hold of anyone- but its alright they'll send an email that wont ever get actioned.

bonus scheme wot a joke :hihi:

go off sick-get disaplinary

workflow randomising schedules coz they definately aint making em better.

rota's that you arrange stuff around to be changed a week later- screwed yet again.:thumbsup:

holiday entitlement you cant use :huh:

i love my job so much :D



Two team leaders gone this week and they have stopped having the star delivered on Thursday so we cannot see the job pages. There was a friday night out at the royal victoria last week with a wild west theme. Quite apt really, for the set of cowboys that run the place

any idea if they were sackedor not. I heard that they had just left the company

any idea if they were sackedor not. I heard that they had just left the company




i was just told they were escorted off the premises, so it would not surprise me if they had been sacked by crapita. god i wish i could get another job soon it is so ******* me off there

c aring
a bout
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ye try blue arrow in town or a for application based on west street both are looking for employees

There's an employment agency on Glossop road (shortly after West street) that recruits for Capita.

try Masterstaff .... brill recruitment agency !
Ask for Lisa... she is great.

Dixons/Capita

Trust me, don't bother.

Dixons/Capita

Trust me, don't bother.



Hear hear
In terms of football league the company is northern premier league class.
definitely the worst company i have had the misfortune to work for, without a doubt

I have recently filled in my employees survey with capita. I hope they are not expecting a thank you for employing me I think you are a wonderful company, I love my job to bits endorsement on it. They are in for a shock if they are and I hope other people are honest and have the bottle to do it too. It is being done by a private company I think but you cannot help thinking no matter if we all put down what we really think they will come back and suggest we are all happy and they think they are a good company.

Is turnover really high at this place? I know I went to Blue Arrow to enquire about a job (not at capita - was somewhere else). All the staff at Blue Arrow wanted to do was push Capita. I was like, I am not interested in a job there. But it was like every other job they were advertising didn't exist, and all they were trying to do was get people through the door so they could send them to Capita. Just my opinion.

There's a visit next week from the people who rate contact centres, and the standard of employment.

They've pre-briefed the staff on what to do/say

They are in for a shock - as the staff intend to say exactly what they REALLY think

There's a visit next week from the people who rate contact centres, and the standard of employment.

They've pre-briefed the staff on what to do/say

They are in for a shock - as the staff intend to say exactly what they REALLY think


I have not been told about this, but have filled in my crapita emplyee satisfaction survey form and to say its less than complimentary is putting it mildly.
I hope you are right about the visit because I will tell them exactly what its like, I will not be silenced by any managerial muppet down there

Is turnover really high at this place? I know I went to Blue Arrow to enquire about a job (not at capita - was somewhere else). All the staff at Blue Arrow wanted to do was push Capita. I was like, I am not interested in a job there. But it was like every other job they were advertising didn't exist, and all they were trying to do was get people through the door so they could send them to Capita. Just my opinion.



Turnover is high at crapita. Take advice from someone who has the misfortune to work there. Don't let them talk you into to working for crapita, you will regret it.

I've worked at that place for 2years now when I first went there under DSGI I loved the place it was a great place to work, sure at times it could be stressful but which job aint ? people there are wicked no probs there but since capita took over OMFG ques hav hit 80 everyday and dont fall below 70 capita staff seem to walk around constantly im sure they do jack ****, its awful managers on your back constantly even if u go to the toilet lol.

yeh i will sit in my uncomfortable broken seat and work at my stupid old cranky clanking machine while ****ting and ******* my pants lol talking to customers while sitting in my own **** and **** lol.

Message to anyone dont come here its like a nazi camp.

There's a visit next week from the people who rate contact centres, and the standard of employment.

They've pre-briefed the staff on what to do/say

They are in for a shock - as the staff intend to say exactly what they REALLY think



Do you know of anyone then who went to meet these people who are doing the call centre accreditation. I did not see any of the people doing this so I suppose they were railroaded into an office with a manager there with his arm up their back saying to them everything is brilliant. I do hope that the people concerned did speak their minds and that crapita do not get an accreditation coz they have walked over the staff for long enough and its time people knew what it is really like working for that set of twxxs

Do you know of anyone then who went to meet these people who are doing the call centre accreditation. I did not see any of the people doing this so I suppose they were railroaded into an office with a manager there with his arm up their back saying to them everything is brilliant. I do hope that the people concerned did speak their minds and that crapita do not get an accreditation coz they have walked over the staff for long enough and its time people knew what it is really like working for that set of twxxs

No they will be hand picked it will be someone who has had it in the arse from crapita and loved it prob be one of those women that work there they seem to get promoted and climb the ladder very easily.

I have recently filled in my employees survey with capita. I hope they are not expecting a thank you for employing me I think you are a wonderful company, I love my job to bits endorsement on it. They are in for a shock if they are and I hope other people are honest and have the bottle to do it too. It is being done by a private company I think but you cannot help thinking no matter if we all put down what we really think they will come back and suggest we are all happy and they think they are a good company.

Oh you misguided people....

Cant you see the whole purpose of the so called 'Summer Party' was to get everyone into a good mood then hit them with the Staff Opnion survey for a medium to average result?

There must surely be no correlation between getting a good result in the survey and Ops Directors acheiving their objectives thus getting their big dirty bonus? (20% if i remember rightly) :hihi:

So what if a party costs £20k to run... its all part of the Business Plan....

Ta!

Oh you misguided people....

Cant you see the whole purpose of the so called 'Summer Party' was to get everyone into a good mood then hit them with the Staff Opnion survey for a medium to average result?

There must surely be no correlation between getting a good result in the survey and Ops Directors acheiving their objectives thus getting their big dirty bonus? (20% if i remember rightly) :hihi:

So what if a party costs £20k to run... its all part of the Business Plan....

Ta!


Anyone who is disgruntled will not be misguided to think the summer party was a way to bribe them into saying everythin is hunky dory. they had a capita summer ball last year as I remember. Like I said before I hope people are honest and put down what they think. I just hope if we are like that that the responses are cleaned up to make it like its not bad at all there

well dudes I filled out the survey and i spoke my mind so did my colleagues I hope they do something about it, very much doubt it.

every call centre they run has gone tits up.

well done....

However I hope they dont use the same company as last year where they actually lost the results (as it was done by an 'off-shore' company) and just made them up!

Do yourself a favour and chase your forum reps over the results!!!!

Sorry please dont laugh too loud! :)

All call centres are the same (well the ones i've worked at anyway), they treat their staff like mushrooms. I currently work for the other call centre on eccleshall round the back of capita. We had to find out about recent job cuts on the morning news rather than from the company themselves, (three guesses who i'm talking about?) How can they treat staff like this and expect them to actually want to turn up for work?

Dont worry I will but am sure someone somewhere would hav said good things about the company ie back hander capita croonies and they will prob hand the good ones in if there is such a thing.

lol cant wait for this.

im working there at moment. not too bad a place to work but the job can be stressful.

well I had to take a day off because of something that happened in my family.

and i was told when i came back that it will be discussed as to what to put this down as :o "wat to put this down as" ? someone died.

I jus know im gonna get a disciplinary for this cos they are that stupid.

I may be starting at the dixons/capita call centre next week and after reading the stuff on here I'm now terrified of what it will be like. This will be my first job and since I've been looking for work for over 2 months I jumped at this. Is it really that bad?

I'm only going to be there until next summer anyway but still will i hate it?

by the way what is teh dress code like there?

I deal directly with Crapita every day in my job. I think I speak to a different person everyday due to there being such a high turnover of staff or they are on long term sick due to stress. Plus everyone I speak to hates there job and pretty much sl*gs off the job, management etc.

Plus the company hasn't got a great track record anyway. Remember a few months back when all those people had their records jumbled up with other peoples criminal records and they couldn't get jobs because of it -- you guessed it - It was Capita who were doing the work and who screwed up.

Then there is the cash for peerages scandal where the former Executive Chairman of Crapita, Rod Aldridge, loaned Labour £1m, and then co-incidentally Crapita got loads of Govenrment contracts.......and then he resigned shortly after they announced the police would be investigating the loans.......

I wouldn't touch them with an oversized bargepole.

Yer I worked there, it's allright. Although I only worked there during xmas which was HECTIC! I think they may be a bit rushed with the training. And they time how long you go to the toilet etc The problem I found really is that we did'nt really fully understand what alot of the company policies were, what the company offers the customer, or cannot offer, before we got on the phones. So, obviosly you end up being the 'idiot' at the end of the phone who can't answer simple questions. Maybe a little more training would have cut out alot of hassle for everyone.

I worked on the 'Cover-Sham' dept from Dixons, and thnkfully walked (or was I pushed??) before the dreaded Capita entered the fray.

As Dixons it was pretty good, plenty of staff interation and nights out (mainly payday thursday up West Street).

My wife (who I met while working there) stayed on for a while after Capita came in and began Asset Stripping the Contact Centre. SHe was off sick and resigned while off sick.

Capita have apparently made it a complete dump to work in.

So... Exactly how many worked for Dixons right at the begingin in Building One?? Before the advent of Building Two - The Glass House?

Scott Ruthven (for those who might remeber me.. ;))

I've now been working there for 2 and a half weeks and I have no idea what all the complaining is about! Other than being told I'd work one weekend in every three and then being told to work almost every weekend!!!

Though I am working in the best department there 'currys branch call handling' (sales)

Top place to work.

Its getting better, its more quiet on weekdays but its starting to turn around and is more bearable apart from the toilet codes, if u are over 20mins at the end of the day u get pulled in for a displinary, i mean what if your **** gets stuck u know when it stops halfway rofl and ya straining lol.

get sacked for it lol.

Right4Staff are the main people to approach for work at Capita, Call 01142 492233

Any idea how many people work at the Capita building at Nunnery Square.

Any idea how many people work at the Capita building at Nunnery Square.



About 50% of them, the people who do the real work do the phones, the managers just go into meetings all day and think there so important, just strut about all day lookin down their nose at you. We have been told on email next week there are VIP visitors on wednesday. Its only the directors for christ sake, when they said VIP ithought they meant someone famous or somebody really important

About 50% of them, the people who do the real work do the phones, the managers just go into meetings all day and think there so important, just strut about all day lookin down their nose at you. We have been told on email next week there are VIP visitors on wednesday. Its only the directors for christ sake, when they said VIP ithought they meant someone famous or somebody really important

Hi

any idea the total number of staff employed by Capita at that site.

Thanks

What clothing do staff members have to wear to work? Is it casual or smart dress.

What clothing do staff members have to wear to work? Is it casual or smart dress.



Probably about 500 now, though they do have temps in on the busy christmas period, as for dress code you have to wear trousers and you can wear a polo shirt or ordinary shirt and its dress down day every friday when you can wear jeans, t shirts, sports tops and trainers :thumbsup:

Probably about 500 now, though they do have temps in on the busy christmas period, as for dress code you have to wear trousers and you can wear a polo shirt or ordinary shirt and its dress down day every friday when you can wear jeans, t shirts, sports tops and trainers :thumbsup:


Thanks. :thumbsup: :thumbsup: :thumbsup: :thumbsup: :thumbsup:

Thanks. :thumbsup: :thumbsup: :thumbsup: :thumbsup: :thumbsup:



PLEASE tell me you are not going for a job there, take my advice, don't you are treat like poo. I want to get out and I cannot wait for the day it happens. If I was offered a job tomorrow I would take it to move out of that place working for that cowboy firm

PLEASE tell me you are not going for a job there, take my advice, don't you are treat like poo. I want to get out and I cannot wait for the day it happens. If I was offered a job tomorrow I would take it to move out of that place working for that cowboy firm

No, nothing like that, just doing a little research.

I've worked there on the weekend staff since the end of September and I have to say I love it! I really like the people I work with, and not having to be face to face with customers makes the job much easier (ie muting yourself just to have a grumble to a colleague about the tosser on the end of the line..!). Not yet faced any problems...

Well they have changed the shifts yet again, lol great 1st they changed the shift and break up a team i was settled in, then they change the shift again and again break up another team i was settled in with people that i trust and enjoy working with, now im placed in a new team on my own with totally knew people, tell you what I wont be mingling with the new folk cos it would be like starting all over again like im new and like ive just started a new job, every ounce of energy ive poured into that company has been greeted with a slap,

would I be wrong to boycott the new team and not get to know anyone and keep myself to myself cos thats exactly what im gonna do cos I dont want to get to know them and then, them to break it up again and change the shifts again.

Hays are currently recruting for them. I got offered a interview but turned it down.

Hays are currently recruting for them. I got offered a interview but turned it down.



well done

I wish I had not bothered going for my interview, If only I knew then what I know now

They reduced it to 3 secs lol what a bunch of c***s, surely thats a health and safety hazard.

So theyve started saving as well ROFL.

1. Doesnt seem to be any heating at weekends LOL
-
2. Theyve stopped sending the pay slips out through the post to save on stamps ROFL
-
3. The website we use which is vital has been stopped i think PBUK resources
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4. the bonus has been taken away so instead of paying you money they pay u in points so you can buy argos stuff lol and to make it worse they made it so hard that you wont even hit the target to even get the points to buy stuff lol how you supposed to support your family with a rubber duck lol


OTHER DAFT IDEAS INCLUDE

The tecs have been put on the phone lol which means if there is one sat next to you, you have to ring him and not talk to him direct which is difficult because you may need to show him something on a website lol.

Changed the boys toilets to womens toilets and then changed it back and then it was womens again ? huh i dont get it WTF bizarre.

Whats next, turn the lights off take away the canteen and coffee bar lol, revert to pen and paper get rid of the uni car park more savings there ooh lol.

What a joke of a company they are and the arrogance is just unreal.

Has anyone actually got a good word to say about them? I know A 4 Appointments are currently recruiting for these. There seems, to me anyway, like they have loads of agencies recruiting for them. To my knowledge, Hays, Blue Arrow and A 4 Appointments to name but 3 are recruiting for them, so so that makes me think that Capita must have a high turnover.

Yes they have a high turnover but thats only because they make cuts, and make the employees lives at work a joke, no promotion so u cant go on a higher wage so more saving there and no bonus so they dont have to pay you any more money than they have to another saving, tell u what go and work for them and u will see.

The only reason for asking was that I was looking at some job adverts with an agency yesterday and they were really pushing capita like mad. I mean I am looking for another job, but all the agencies I look at only want to recruit for capita at the moment, and from what I've read on this thread, capita isn't the best place to go...

I’ve seen the establishment and look fine to me. I have just two questions: How much do they pay? Do they have an age limit for new comers?

[QUOTE=redhawk;1327677]I too work for Capita in the former Dixons contact centre on the parkway.

I have worked there since 2001 initially for PC Service Call until the department was closed and transfered to Nottingham. I then joined PC World call handling.

Under dixons the place was tolerable, staff morale was good for the most part and the managers for the PC World department the best in the building.

Then came Capita. The best and most human of the senior management either left or found that they were no longer required. As a consequiece of the Capita take over many of the long term employees that remain have had serious issues with depression and stress I myself had seven months off as a consequence of stress and depression.

I worked for DSG for 4 years not long after it opened on one occasasion I was assulted leading to 2 weeks of work for facial injuries & got a written warning when I returned to work!
Crapita have many irons in the fire in sheffield & have done for a number of years now my ex used to work at Queens house (high in IT) he got told he was being relocated to London when he made arrangements in London ie accom he returned to his office only to be told he was now being made redundant :rant:
Crapita also deal with Liberata (council tax) I have had more than 10 years in call centres but got refused a job there on the grounds I didnt have enough experience :loopy: :rant:
I now work for another call centre which has given me support & promotion :thumbsup: DSG keep your call centre it ws rubbish to work for loads of my friends walked when crapita took over

As a consequiece of the Capita take over many of the long term employees that remain have had serious issues with depression and stress I myself had seven months off as a consequence of stress and depression.
:hihi:
AAAAAWW.. DIDDUMS! .. what a delicate flower you must be . Have you ever noticed it is always workers on salary who suffer from stress & depression at work . As long as you are still getting paid while you are off, eh love? Out of interest .... what was so terrible about your treatment that resulted in such a long lay off? Or was it something & nothing? :rolleyes:
Before you ask, yes I have worked there.. still do as a matter of fact.
I have had no major problems with them . Yes , there is a high turnover , due partly to many of the staff using the job as a stop-gap until they find a better paid job . Or students from sheffield uni after a bit of beer money who don`t fancy a manual job. Nothing wrong with either of these examples by the way :cool:
Anyone going for a job there .. DONT WORRY.. Its worth a go , if you dont like it then you have lost nothing.

oopppsss looks like one of the management staff is in^

having worked at the nottingham site for 3 and a half years this is deffenatley the worst its been.

They dont know what there doing, they arrange a new shift pattern around staff figures that are 3 months out of date leading to being under head count by around 100 - 150 and now have to recruit again.

The place is going down the pan bring back DSGi

My mate has just been offered an interview there at DSG on the parkway. Apparantly they wanted 45 staff to start as of the 16 of April and they're looking for another 45 - 50 staff to start in mid May. Needless to say after my mate read all of the opinions of Capita on here, she didn't go, and now the agency are ringing her up all the time as to why she declined the interview.
Yes; the place may be okay for students wanting money for beer and student rent; yes the job may be okay as a stop gap; but my mate wants something more long term with career prospects and doesn't really think thay Capita is the place to offer that.

Didnt DSG always used to use the fact that you can get up & go see a TEC as a defence against call handlers being classed as VDU operators and therefore covered by more extensive health & safety regulations eg more breaks etc? If they've moved TECs onto the phones now, sounds like its time to revisit that issue.

Also if they've given any of your personal information to Argos without your consent to set up their new bonus points thing (even if its just your name and the fact you work for Capita), that would be a breach of the Data Protection Act.

Yup, used to work there, it was great under DSG, left a few months after Capita took over, what a bunch of retards.

CRAPITA dont go there I worded ther 4 yrs if your good at yr job you will not progress end of!!!

CRAPITA dont go there I worded ther 4 yrs if your good at yr job you will not progress end of!!

mmmmm.. Maybe your job involved spelling?

oopppsss looks like one of the management staff is in^

Afraid not .. Nor am I ever likely to be management there either. I was just giving my opinion .. work there .. don`t work there , praise it .. slag it off .. I dont give a toss !
I am still wondering why the little darling had 7 months off with stress & depression :confused: People spend weeks in intensive care & return to work quicker than that !

mmmmm.. Maybe your job involved spelling?


Afraid not .. Nor am I ever likely to be management there either. I was just giving my opinion .. work there .. don`t work there , praise it .. slag it off .. I dont give a toss !
I am still wondering why the little darling had 7 months off with stress & depression :confused: People spend weeks in intensive care & return to work quicker than that !


I had three months off with stress and depression working there and can see why someone had sevem months off. The managers have a collective brain cell of an ameaba. As for booking holidays, don't get me started on that I could be writing all weekend about that. Then there is the ridiculous callwork and handling targets.

I had three months off with stress and depression working there

Thats ridiculous !
But what can be SO bad that you need 3 months sat at home recovering?? :confused: As for the 7 months stressed out poster , well thats just taking the P**S!

Thats ridiculous !
But what can be SO bad that you need 3 months sat at home recovering?? :confused: As for the 7 months stressed out poster , well thats just taking the P**S!


Can you hand on heart say life has improved under Capita, than what it was under Dixons coz I certainly cannot. When I started there everone seemed to be enjoying there work and actually smiling, you dont see many happy faces there now, only probably Louise in reception. Then there is the callwork handling times that are ridiculous if you really want to help people. I could never be a team leader there coz I only have one face, not two.

Can you hand on heart say life has improved under Capita, than what it was under Dixons coz I certainly cannot. When I started there everone seemed to be enjoying there work and actually smiling, you dont see many happy faces there now, only probably Louise in reception. Then there is the callwork handling times that are ridiculous if you really want to help people. I could never be a team leader there coz I only have one face, not two.

Well said we used to smile have a laugh & make the best of eight hrs work! As for stress DSG has been named in a health report for having the highest absence for stress related illness in all the call centres in the whole of the UK :roll: (fact my GP was involved with the research).
As for the poster dis-respecting people with a very genuine illness I hope you never end up with depression my friend because its not nice & can be very prolonged state of health (if you did ever get depressed you might show a bit more respect :rant: )

When I had some time off with stress I paid a visit to the occupational therapist and he asked for whom I work. I said I worked for Crapita and he said "yes I have dealings with them, they are not a nice company to deal with and other people say the are rubbish to work for too"

But what was so bad about the job that caused you to have so long off work ? :confused:

Maybe it was the complete lack of any kind of adequate training in the ancient creaky systems you're expected to know how to use. Maybe it was the complete absence of training in established procedures. Maybe it was the sheer volume of crap you have to learn and are expected somehow to know before you start. Maybe it was the fact that every time you do get anywhere close to a comfort zone they throw a whole load more **** at you. Maybe it was the fact that those idiots are taking on people who've never been near a PC before to do a job that takes years of technical experience to be competent at it. Maybe it was the fact that when they took those people on, they promised they would give them all the training they need, then failed to give them any, then started threatening them with disciplinary proceedings for not performing as well as those with years of experience. Maybe it was the fact that they expect you to be there an indeterminate period of time early to get their creaky 20 year old piece of ****e network running to be able to do your job, threaten you with disciplinary action if your system isnt already running perfectly so you can take calls at start of shift, then have the nerve to drag people into disciplinaries for being 10 seconds late back from a break. Maybe it was the constant barrage of pathetic transparent lies from management who all appear to be suffering from chronic cases of Asperger's Syndrome. Maybe it was complete lack of respect with which management treats staff. Maybe it was the fact that every time they decide they need to get rid of some people in the latest round of hopelessly incompetent hiring/firing/shift changes, people mysteriously start getting disciplinaries for looking at the BBC news site or using messenger for a not-totally work-related conversation. Maybe its the fact that ever since Capita walked through the door, standards in that place have plummeted to such low depths that you spend half your time apologising for everyone else fobbing in order to keep their call durations down, in order not to get a disciplinary for missing targets. Maybe its a combination of all these and more. Or maybe its just asshole team leaders like you Boboosh. If you aint yet you will be soon. Inhumane retards can go a long way with companies like Capita.

Maybe it was the complete lack of any kind of adequate training in the ancient creaky systems you're expected to know how to use. Maybe it was the complete absence of training in established procedures. Maybe it was the sheer volume of crap you have to learn and are expected somehow to know before you start. Maybe it was the fact that every time you do get anywhere close to a comfort zone they throw a whole load more **** at you. Maybe it was the fact that those idiots are taking on people who've never been near a PC before to do a job that takes years of technical experience to be competent at it. Maybe it was the fact that when they took those people on, they promised they would give them all the training they need, then failed to give them any, then started threatening them with disciplinary proceedings for not performing as well as those with years of experience. Maybe it was the fact that they expect you to be there an indeterminate period of time early to get their creaky 20 year old piece of ****e network running to be able to do your job, threaten you with disciplinary action if your system isnt already running perfectly so you can take calls at start of shift, then have the nerve to drag people into disciplinaries for being 10 seconds late back from a break. Maybe it was the constant barrage of pathetic transparent lies from management who all appear to be suffering from chronic cases of Asperger's Syndrome. Maybe it was complete lack of respect with which management treats staff. Maybe it was the fact that every time they decide they need to get rid of some people in the latest round of hopelessly incompetent hiring/firing/shift changes, people mysteriously start getting disciplinaries for looking at the BBC news site or using messenger for a not-totally work-related conversation. Maybe its the fact that ever since Capita walked through the door, standards in that place have plummeted to such low depths that you spend half your time apologising for everyone else fobbing in order to keep their call durations down, in order not to get a disciplinary for missing targets. Maybe its a combination of all these and more. Or maybe its just asshole team leaders like you Boboosh. If you aint yet you will be soon. Inhumane retards can go a long way with companies like Capita.


:clap: :clap: :clap: :clap:

well said :thumbsup:

I work at Capita (Coal Health Contract working for deceased coal miners, not the call centre) and they're ok to work for. I started in August 2006 through Blue Arrow, and now im permanent. Means i've got chance to progress and yeah, theyre letting me do more stuff and i get more money.. still the moneys not great but its ok! Working conditions are good, and the bonus and benefits are good too.. not sure how different it is at the call centre but Capita all round is a pretty good company

Yeah becky your prob right!

im sure capita isnt bad to work for its just the complete brain dead morons they have put in charge at nottingham that gets our goat :rant:

They have no communication abbilities and have a total disregard for our well being.

They remind me of a charging bull, head down and go for it no matter how it turns out this is the way we will do it and sod the results:rant:

We have started the viewscast system at the callcentre, where you try to put through people through to give their views of dixons group customer service.
Have found that my department have to do it just at weekends. How braindead is that. You have less staff on to take calls and you are wasting time putting people through to this system. Then they will be on about the grade of service for the day being low and wondering why? I could never be a manager at that palce I am too intelligent, well more intelligent than any of the managers it seems

Hey, Daft Lad...
You hate the place so much .. why do you work there?
If you are so clever then surely you can find a better job?
As for offering the survey .. why worry ? If they want it offering at the weekend & the GOS goes down then so what ? Get a life & worry about something else

i worked there for a few years - loved it made a mistake leaving it was a cushy job and people were friendly.

shame i cant get back in they say mt attendanc was shoody - funny i got 100% green on the system. i only live across the road too

2 people both walked out twice yet they were allowed to return - im considering ceasing my records under data protection then taking action against DSG

Hey, Daft Lad...
You hate the place so much .. why do you work there?
If you are so clever then surely you can find a better job?
As for offering the survey .. why worry ? If they want it offering at the weekend & the GOS goes down then so what ? Get a life & worry about something else


As soon I can find a job with an equal pay rate to mine then I will be off

Crapita educated me for the rest of my life.....

That it since leaving my 6 year sentence I take NO S**T from anyone.......

Omg after reading all this im scared now i start at capita on the 16th july i was looking forward to it omg has anyone anything positive to say about this

Omg after reading all this im scared now i start at capita on the 16th july i was looking forward to it omg has anyone anything positive to say about this

Mya, they're trying to pull me in for monday 16th too, I thought it would be something to do just to fill a gap, and now I have seen this thread............ Ouch. I'm off to town to look for something else! Are you gonna go?

i am as yet undecided i need the money but i value my dignity too much lol currently50/50

Mya, they're trying to pull me in for monday 16th too, I thought it would be something to do just to fill a gap, and now I have seen this thread............ Ouch. I'm off to town to look for something else! Are you gonna go?

am as yet undecided i need the money but i value my dignity too much lol currently50/50 am kinda wary now to be honest no wonder blue arrow were throwing this place at me!!!

Yeah, Blue Arrow are the ones trying to send me there too. I've been signe dup there for a few weeks now and they've pretty much offered me nothing, until now, and are now pressing this one on me. The fact they seem to take on new people *every* monday did set the alarm bells ringing, it must be said......... I'm not gonna go. If one or two people moan that's one thing, when this amount of people are slagging it off - and all saying the same things - there must be something in it. No thank you!

Yeah, Blue Arrow are the ones trying to send me there too. I've been signe dup there for a few weeks now and they've pretty much offered me nothing, until now, and are now pressing this one on me. The fact they seem to take on new people *every* monday did set the alarm bells ringing, it must be said......... I'm not gonna go. If one or two people moan that's one thing, when this amount of people are slagging it off - and all saying the same things - there must be something in it. No thank you!

hmmm well i have decided to give it a go... ill try for a week and see how i go if its as bad as it seems ill tell em where to stick their job and leave

Blue Arrow have pretty much told me they can't offer me anything in the foreseeable future if I won't go to capita. I'm 22, available permanently and have a law degree from UoS. Unbelievable. They're just hacked off at me for refusing capita and don't want to help me anymore, basically.

Blue Arrow have pretty much told me they can't offer me anything in the foreseeable future if I won't go to capita. I'm 22, available permanently and have a law degree from UoS. Unbelievable. They're just hacked off at me for refusing capita and don't want to help me anymore, basically.

surely thats not legal :o:(
i just got a call from blue arrow to confirm i start on monday oh the dread ;(

Well, they're entitled to help or not help who they like, but they're just being petty. Apparently, in the part of the firm you'relikely to be working in, it's 'only things like telling somebody how to fix a washing machine over the phone, and if you don't know you can put them on hold and ask someone who does'!!! And they wonder why I didn't want to go.... Me trying to help someone fix a washing machine, even with 'training', which I understand is awful, would be like Hitler running a creche - ridiculous.

Well, they're entitled to help or not help who they like, but they're just being petty. Apparently, in the part of the firm you'relikely to be working in, it's 'only things like telling somebody how to fix a washing machine over the phone, and if you don't know you can put them on hold and ask someone who does'!!! And they wonder why I didn't want to go.... Me trying to help someone fix a washing machine, even with 'training', which I understand is awful, would be like Hitler running a creche - ridiculous.
lol im ok at fixing thingslike jewellery and dvd players but washing machines etc oh boy i have a bad feeling about this one have u tried registering with any other agencies?

Yes I have, they're pretty much all as much use as a chocolate teapot. Getting really fed up with them now. Apparently 'full training is provided' at Capita- yeah, cos you can really teach someone how to fix all manner of electrical appliances (and diagnose problems over the phone) in the course of a day or two can't you......... Absolute joke.

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Agree with Jonesy re. agencies. They seem to be in the business of simply harvesting as many CVs as they can and then doing nothing.

Yes I have, they're pretty much all as much use as a chocolate teapot. Getting really fed up with them now. Apparently 'full training is provided' at Capita- yeah, cos you can really teach someone how to fix all manner of electrical appliances (and diagnose problems over the phone) in the course of a day or two can't you......... Absolute joke.

well i start on monday heers hoping it goes well have been told to turn up at 730 for induction .. ill keep ya posted on how it goes

i start on the 16th :D:d
me too are u looking forward to it? what time do u start

Turn up at 7.30?!! Doubly pleased I passed on it now!! I genuinely hope for you guys that it is tolerable - please let us know!

Turn up at 7.30?!! Doubly pleased I passed on it now!! I genuinely hope for you guys that it is tolerable - please let us know!

tell me about it the earliest i get up in the hols is 1130am lol
Wish me luck

yeah I'd be interested to know how your first day at capita goes after reading all of this thread, pray do tell us at the end of your first shift if you don't mind :D

yeah I'd be interested to know how your first day at capita goes after reading all of this thread, pray do tell us at the end of your first shift if you don't mind :D

yeah ill keep you all informed counting the hours lol

tell me about it the earliest i get up in the hols is 1130am lol
Wish me luck

I sincerely hope from one person to another that it works out for you... please feed back as to how it goes.

Well well well, i was wondering when id find something like this.

I work at this moment in time on the PC World Department of the contact center as part of the PCSC Team. (Yes, we still exist, PCSC Is still whats on the "Green beast" banner anyway) and i must say im getting rather fedup of all the s**t that goes on in that place.

As people have said, you need someone, there not there, you call a store, no answer, a customer wants a replacement when they rightfully deserve one and you have to tell them no sorry i cant do that speak to this department.

Ive been with them now for going on 1 year and personally im getting extremely fedup with the so called management, theres never a manager there when you need one, or if there is they are so busy watching a counter go green, orange then red to even notice youve been standing there watching paint dry for weeks.

Personally im so fed up with this place that im already applying for other positions that suit me much better, i only intended to have this role as a quick money earning job, now im trained up on so many departments without any extra pay that im on the verge of walking.

Reading this i so wish id have seen this topic when i first started, as for the guys starting on the 16th, what department will you be on because ill make sure that i come downstairs if im in and laugh as you stand there in fear, today is the day infact so ill see you in the morning.

Also, the shifts there are so stupid, 12:00 - 20:00 / 9:00 - 16:45 / 10:15 - 6:00, then youve got people who are part time, on full time wages that only do stupid hours like 9:00 - 13:00, whats that all about.

The prices in the shop are stupidly high as well and some of the more popular items are higher priced than the items of the same size right next to them.

For example - Dandelion and burdock - 60 p for a can - Lemonade - 50 p for a can.

and dont get me started on the sandwiches, cheapest one ive ever seen is £1.55

Personally, i hate the place, i know other people who work there also hate the place, cant wait to show them this, of course its against the dixons and capita group policy but ah well, i wont use work emails for it, ill use my personal emails instead - idiots.

If anyone wants to drop me a line then feel free - my email is matt@siriusfrontier.net

Yes I have, they're pretty much all as much use as a chocolate teapot. Getting really fed up with them now. Apparently 'full training is provided' at Capita- yeah, cos you can really teach someone how to fix all manner of electrical appliances (and diagnose problems over the phone) in the course of a day or two can't you......... Absolute joke.


Agree with Jonesy re. agencies. They seem to be in the business of simply harvesting as many CVs as they can and then doing nothing.

Ive created a thread dedicated to the "usefulness" of the temp agencies in this area..
http://www.sheffieldforum.co.uk/showthread.php?t=191054&highlight=temp+whinge

It took me 7 months to find work (though not at capita) when I returned to Sheffield and Ive worked at some pretty well known and predominant businesses. I wound up finding my current job through the Job Centre website.

My brother in law temp worked at Capita over Christmas, cut his hand on the bottom of his chair - the lever that raises and lowers your seat had broke off and the metal was cut and dug into his palm. He was told he can go get stitches at the A&E and be fired or bandage his hand and keep his job.

That's absolutely shocking Kerri. These agencies are an absolute joke. I'm not being funny, but if they can't find a job to fill a gap for someone who is 22, able bodied, with a good degree from Sheffield Uni, something must surely be amiss......? I'm at my wit's end.

my first day....
hmmm the building is quite flashy some ppl seem to be rather stuck up
training was rather boring honestly i kept falling asleep the training guy was really nice tho met some nice ppl lets see how it goes shall we

my first day....
hmmm the building is quite flashy some ppl seem to be rather stuck up
training was rather boring honestly i kept falling asleep the training guy was really nice tho met some nice ppl lets see how it goes shall we

Mya,

Good to see you like the building, only thing thats nice about the place.

Who is your trainer at the moment - also youll have to send me a picture of you and ill try and say hi when im downstairs.

i started today, seemed, ok, the people in the same team as me seem ok, espically the girls, there's this group of lads, they irritate me lol i dunno why though

Mya,

Good to see you like the building, only thing thats nice about the place.

Who is your trainer at the moment - also youll have to send me a picture of you and ill try and say hi when im downstairs.

dave and a guy who likes mangoes alot cant remember his name

I actually have a very long piece to say about these c\/^t$. excuse the Lang. Basically its the same issue in Cov as in sheff and I have read elsewhere too.

Also though, they come out with these odd fantasies which they then make protocol and it gives red tape a really bad image (I am pro red tape to certain extents by the way). They rely on these fantastic new softwares too that manage hols and pay and stats and everything and theres only one outcome for those who heavily rely on such management software- "computer says no". and everyone ends up loosing out. (such software is useful but they're not human and cannot compensate with discretion or common sense). For example they use this fantastic software to manage csr availability but look whats happened. They are under staffed and yet they still stick to their guns trying to solve an issue they fail to recognize because in the wonderful world of computer software the only thing that can go wrong is it or the hardware its on crashes. with software that manages stuff we don't need to think. So why does capita employ highly paid assumingly highly intelligent managers? oh ye you need someone to report that the software is working fine. In this case the csr availability software is fine nothing wrong with it, were just short of a lot of people, lets get recruiting. That is literally what is happening. I agree at this stage now they need some recruiting as so many ppl have left/are on hols but the stated scenario has happened and is happening and is creating issues. in turn ppl take sickies cause they cant get hols cause "computer says no" availability and its more bad stats all round and another person on absence management. it goes round in circles. Motivation is at an all time low for many of the ppl I work with. We even have to fill in call/task evidence sheet to prove ourselves to the company we are worthy of recognition for the quality of our work. so what do quality monitors get paid for?

I don't know where they get their top end managers in from. they have got no sense at all. what did they learn at university. or are these ppl just doped up and let computer software deal with running issues.

anyway I got too many issues to discuss and its stressing me out so I'm just gna go and do some yoga and go to sleep. Heres to finding an opportunity to escape from crapita or, wishful thinking, that it'll get sorted within my duration left with them.

The incompetency of Capita continues on and on.
As you know Dixons group and Orange are offering a marvellous deal on computer and broadband combined starting as yesterday.
They must have known the start date, did we get any details of it before the day, no. On the day before starting work, no. But thats typical, I am not surprised. The first I knew of the offer was a customer call. The first email about it from anybody at Crapita eventually appeared at 11:20. I would have like a bit of warning that we would be inundated with calls and why, but hey thats life at Crapita.:rant:

Worked at Crapita as well, that place is just depressing. If you're good at your job the team leaders might even give you a hard time, plus never make the mistake of letting them know you are an intelligent individual who doesn't take crap from anyone because they'll pin you.

THEIR TRAINING IS ****, I'M SERIOUS ITS CRAP. if you're stuck on a call never call a team leader coz the team leader will spend 30 minutes on the call displaying their incompetence. They don't even teach you basic ways of being courteous to customers. There are no systems to facilitate the CSA's to catch up on company procedures and certain rules or regulations.

THEY WANT YOU TO HAVE AN AHT of 350s yet THE SYSTEMS TAKE 300 seconds just to do anything & they blame it on you.

Some tips if you are going to work there:

don't make too many sales if you are still relatively a newbie.
don't use your brain because that'll get you into trouble.
never let the bosses know you are a popular person who might also be influential or a central figure at the workplace.

ONE MORE THING I hated is at crapita they seperate people and never want to see people build friendships, they'll make sure you and your mates or a girl you like never meet at breaks and that kind of stuff.

Being there is a health hazard in my opinion and I'm glad I got out when I did.

The team leaders and trainers at first seem really nice but as you get used to them and read the expressions on their faces and body language you get to realise they are quite the opposite. The experienced customer service advisors there are quite modest and helpful though.

When I was there I couldn't help but feel that they have a problem with people with too much potential; particularly people of a certain type.

I think capita took over pc service call

The incompetency of Capita continues on and on.
As you know Dixons group and Orange are offering a marvellous deal on computer and broadband combined starting as yesterday.
They must have known the start date, did we get any details of it before the day, no. On the day before starting work, no. But thats typical, I am not surprised. The first I knew of the offer was a customer call. The first email about it from anybody at Crapita eventually appeared at 11:20. I would have like a bit of warning that we would be inundated with calls and why, but hey thats life at Crapita.:rant:

Yeah,

That thing seriously ****** me off, and still is - we are getting battered on PCW BCH for it, ive been doing both PCW and CBCH Calls all day and really ****** off with it all now.

haha i mite b starting at this place, sound like a right ball haha

hey you guys you really know how to put ppl off capita i was ment to have an interview today but couldnt make it due to family problems. im just waiting on an interview date. is it really that bad i hate where i work at the mo and was hoping to get out. leanne :(

Stay where you are if you know whats good for you. Dont regret it for the rest of your life like I am

Yep, stay where you are, Its better to work in an industry that at crapita I'm telling you, I don't know how some people survive more than a few months there.

But then again, just know management has more problems with people who know their job than people who don't.

These guys record what's happening on your computer such that when they are assessing you they see even how you moved the mouse and how many seconds you took to type in an order number and they obsess over it yet its their systems that drag, It can take 20 minutes to make a sale or more if the systems are acting up but they put the blame on you. Other call centers just record your voice and not the PC action plus if the systems are down at other call centres you won't have to cover your hours up because its their fault.

crapita is a no go area. There are some people who seem to walk around half the day but never get into trouble and you wonder why, some people make jokes the whole day and fart and never get into trouble & their not even good on calls. The team leaders act in strange ways.

I'm glad I got out when I did, I might have had a stroke before 21.

been at capita for three weeks now go on calls from monday wish me luck

I start at capita tomorro lol

Oh god, now i'm even more nervous as i start there tomorrow!

What i want to know is has anyone worked for both Ant and Capita? I've worked at Ant for about a month before, is this place worse?

Capita isn’t that bad for a call centre. It depends on what you want to do with your life. If it’s a stop gap and you are a student then great or if you are simply treating it as temporary job while you find somewhere better then it is fine. The reason capita recruit so often is because lots of people leave because many of the jobs are temporary and people go there for the above reasons, plus their recruitment is seasonal and as it gets closer to xmas they need more staff which is why they are recruiting every Monday.

It would be better to go through Blue Arrow for Capita. Hays, A4A and horizon supply in to what is called capita resourcing who are capita’s internal resoursing team (and to be honest they can’t organise anything!). Blue Arrow is the sole supplier for Capita for temps. Temp is probably the best way to go for capita.

Can I suggest for those of you going on about your degrees in law etc actually gets of your backside and instead of going to a recruitment agency, does something productive and call companies directly. Companies would much prefer this as it saves them a massive fee to an agency!!! Plus with a typical high street agency you are putting your application in the hands of someone who has probably registered 10 people + for the job and is only going to put people forward who have loads of experience to increase their chances of getting a placement. These days a degree doesn’t mean very much unfortunately (everyone has one), people look for experience. Do you have any experience other than a law degree, then if not you are going to have to start off at the bottom unless you do a graduate scheme. At least they are being honest with you and telling you they can’t find anything. Lots of agencies will just keep fobbing you off or lie to you.

Recruitment Agencies are only okay really if you are looking for temp work: so administration, call centre, customer service, sales or if you want a job in recruitment. Also be aware that probably 5/6 agencies will probably all have the same position from the same company, as it maximises the companies chance to find staff. Read between the lines because agencies tend not to give out names of the company, if you do manage to find the name of the company before they submit your CV scrap the agency and apply direct.

Can I suggest for those of you going on about your degrees in law etc actually gets of your backside and instead of going to a recruitment agency, does something productive and call companies directly.

These days a degree doesn’t mean very much unfortunately (everyone has one), people look for experience. Do you have any experience other than a law degree, then if not you are going to have to start off at the bottom unless you do a graduate scheme. At least they are being honest with you and telling you they can’t find anything. Lots of agencies will just keep fobbing you off or lie to you.

Recruitment Agencies are only okay really if you are looking for temp work



Thanks for your 'advice' Sheffield03. Many degrees are worth little (poor institutions, badly taught courses and the like), that much I will give you, but I graduated with a first class law degree from the UoS this summer and have several irons in the fire in terms of long-term career plans - hence I do take exception to someome who has no idea about what I have/haven't done in respect of employment telling me that I ought to 'get off my backside and do something productive'. I've spent the last 3 years grafting 50+ hours per week in Crookesmoor library; lazy I am not! I am, in fact, only looking for a stop-gap job; exactly the type of job you tell me agencies are useful for, but still they can't find me anything.

Rant over, nothing personal ;)

how interesting, i work there or i turn up every day i dont think work is the correct word for it, I have to agree with the comments about stress though, its a crap place to work and they dont treat anybody with any respect you are a number and not a person but we all know where the door is, problem is --old DSG staff who went through PDR process are paid well and thats why you cant find something else as eadsy that earns as much,, so you're stuck, the managers know that and thats why they dont care, we are all replaceable, staff satisfaction survey is interesting time,, it is so obvious when its coming up, they try to be nice for a few weeks thinking we are all brain dead enough to forget what its been like for the last year and will fill it in only on the last few weeks... they are so clever......not

pcw bch any1?

Hi there

s that I don'tIt doesn't come as a surprise to see this thread tbh. I've been working for capita for nearly a year now and atm in the techguys dept on the pc world floor. I came here thinking.. 'yeah man.. i got a good job now.. can't stand ant marketing so hope this is gonna be better'.. errrrrrmmm.. well.. on the contrary. I was promised summat like 3 weeks training at the start.. well.. that was more like 1 and a bit weeks when i first started at pc world branch call handling. When on the phones u learn that its not as micky mouse as healthchecks and store locator during training. Half the stuff u find out while taking the calls.. none of this is known b4 taking the calls.

While on techguys I had to take pc world calls for like a week or so.. kept getting this daymn orange broadband offer.. i hadn't been aware of this and no one had briefed us on this wotsoever. Seems like no ones got any control over this orange offer.. complete shambles if u ask me. There seems to be a lack of briefs/meetings at capita. Plus this non-tech line is doing my head in as well.. u don't know if u need to deal with it or if its summat that CST does.. lack of training again.

When booking holidays.. basically.. u can't.. impossible.. u book a holiday and it comes back as failed.. i mean that's just taking the ***** tbh.. trying to book a holiday for next Feb and comes back as failed.. wot kinda system is that! Bloody b0ll0cks if u ask me.

Oh yeah.. and this viewscast thing.. I think there's some underlying reason for doing it.. if u think about it its a way of getting rid of you.. all the questions are related to the call.. and in general.. to you.. the advisor. By offering viewscast your not doing urself a favour cos if u get a bad call and offer viewscast then the cmr can easily give u a rubbish rating! Times that by the amount of crap calls u get and you can work the rest out urself.

I suppose one good thing is that i don't have to work sundays :D

Tbh i'm sick of working here.. but then again a job's a job.. u gotta do wot u gotta do init - hoping to be outta this place sometime in the near future.

pcw bch any1?

yuh me, how **** isit haha used to be a tech guy in Nottingham though 2 years ago b4 capita took over, onli bin doin BCH 3 weeks, no point in the training because nothing they taught me helped, i jus blagged it and still am.

I've worked at Capita for 4 years now and really enjoy my job. The team leaders and managers on my floor are really supportive and have helped me gain a secondment in the training department. The management wasn't always like this for some people although I seem to have struck lucky.

Yes I know people that feel the same as most of you posting on here but if you just take the job as it is then its decent money for what is really easy work.

decent money? i'd have to disagree there. no bonus for working bank holidays/xmas either. i know people in similar jobs working similar shifts earning almost 20k, with bonuses.

decent money? i'd have to disagree there. no bonus for working bank holidays/xmas either. i know people in similar jobs working similar shifts earning almost 20k, with bonuses.

You get extra holiday's in lieu of working bank holidays. Think about it though all you have to do is talk all day, you have mute buttons so you can say exactly what you think to the customer, and you get paid for it. Most departments don't actually open on christmas day anyway.

Capita's name says it all. It capitalises on exploitation by demanding blood out of stone and paying a pitance for your hard labour while the bosses lap up the profits with ten holidays a year. You work hard all year and struggle to pay for one holiday on them wages. You make capita thousands of pounds per day yet you only see about £40 per day. How do you feel about that? They want you to be back on the phones to the exact minute as you sit their like a lemon listening to the angry abuse of the frustrated public. They have succeeded in contributing to the creation of a new working class. Capita employees are being exploited to the full and that is reflected by the insulting pay. If they reaaly valued you, you would earn much much more, maybe sharing in the profits too. But oh no! Contact me on 07794920359 and text 'Freedom' and I will give you a link.

You get extra holiday's in lieu of working bank holidays. Think about it though all you have to do is talk all day, you have mute buttons so you can say exactly what you think to the customer, and you get paid for it. Most departments don't actually open on christmas day anyway.

exactly, that's all there is to it the whole day. which is great if that suits you, not so good if you get bored repeating the same stuff all day.

exactly, that's all there is to it the whole day. which is great if that suits you, not so good if you get bored repeating the same stuff all day.

I'm quite lucky as i'm on correspondence so get to write the same things every day instead lol:P

so you're not on the phones, i'll swap you! haha

so you're not on the phones, i'll swap you! haha

Noooooo!!!!! We had to go on the phones twice today :mad:

You get extra holiday's in lieu of working bank holidays. Think about it though all you have to do is talk all day, you have mute buttons so you can say exactly what you think to the customer, and you get paid for it. Most departments don't actually open on christmas day anyway.

yeah but i would rather receive overtime for losing time to be with my family instead of another holiday when I need to receive approval for it. its them being cheap.

yeah but i would rather receive overtime for losing time to be with my family instead of another holiday when I need to receive approval for it. its them being cheap.

I guess its all down to personal preference - I have to admit i've been quite lucky and had the last couple of bank holidays off but I personally prefer the extra days holiday as if you work them they tend to be really easy days. I guess that depends on the departments though.

After working for the Call Center for over 7 years (yes i am one of the few remaining DSG originals) Capita finally broke my spirit and my heart today.

Operational staff, all Advisors, Team Leaders, Team Managers have all been given a £1000.00 pay rise out of the blue, which most of them throughly deserve.

Non-operational staff have been given zero! For those of you who work or have worked there know that the non-ops team work on the behind the scenes stuff. Training, forcasting, recruitment, scheduling, financing, MI - building and managing all of the reports and data the business needs to make money and to keep its contract, Quality and change control. As an advisor who worked their way up, i know that the people working as TL and advisor deserve more that an extra £1000.00 for what they do. However after working behind the scenes i also know that the non-ops staff work their fingers to the bone too. Most of the guys are long serving staff, people who should be recognised for their loyalty, effort, resiliance and the fact that they play and will contiue to play a keystone role in keeping the place going.

The powers that be have communicated this as an increase to bring the business in line with other companies do similar work, coupled with the fact that there are to be a massive influx of business over peak, Oct-Feb. I read it as, oh dear people are noticing that we our pay rates are not as attractive as other companies in the area. They are leaving the jobs they do really well and working for other people who apprieciate them. The sheer number of people needed to cope with the promises that we made our client are impossible to meet means, recruiting anyone who is capable of doing the job will be remote at best. Lets throw a few quid at them, hope they dont figure it out and leave for greener pastures.

The fact of the matter is that a company that i have remained loyal to for all of my adult life, has just stabbed me and my colleagues in the back. I'm hurt and disgusted. Capita have always stressed that they reward loyalty, good performance and know that without a good team at the sharp end they would not exist. I'm having a real problem believing that at the moment. For those of you who work in the centre, congratualtions, you are worth every penny! I am genuinly pleased for you, some decent sort of recognition for the work that you do was been a long time coming! However, I urge you to offer your support to those of you who have not been recognised, through the feedback channels that are in place.

:rant:

been in work today and not heard this, who told you that

Went out on a email to everyone about 3.30pm this afternoon!

Went out on a email to everyone about 3.30pm this afternoon!

i work as a call advisor so if thats true, an extra grand a year, then deep joy

i work as a call advisor so if thats true, an extra grand a year, then deep joy

It is - it went out on an email at about 3.30 ish this afternoon. Honestly didn't realise that wasn't for non-ops guys, I guess I assumed you were being briefed separately and they didn't want to publish it maybe.

I have it to admit it did boost morale on our floor amongst advisors, team leaders and the like. I think we all thought it was too good to be true though and were waiting for the correction email.

is this pay rise for the sheffield centre? sry to ask but alot of ppl on here are from the nottingham one and i think u might mean us down here as we didnt get owt down here :(

I started here two weeks ago, we have rushed threw training and the system was always down training was a joke rushing threw modules none of us as a clue what they mean so come monday morning 20 of us will be on the phone with not a clue what to do. and we after wait 5 weeks to be paid nobody told us that in the interview.

5 weeks to get paid screw that, im on sick at moment ****** to the place, worked at the nottingham one and the sheff one

as I warned in my last entry on this site they would try to do something to raise morale just before the staff satisfaction survey is done and they have, last year the managers got a slating because the results were so bad, thats why they have given this money now to improve the results so the top guys get thier bonus and it will be a lot more than a grand, dont start to believe the crap that it has been given because they value your work, they are covering thier own back --- again

I worked in the nottingham call centre for two years. It was great under DSGi then Capita took over.

They are officially the worst company i have ever worked for and i hate them with a passion.

1. They treat their staff like crap

2. loads of "office politics", red tape and the managers are total t***ers

3. Worked to the bone - consistant qeue, they changed the wait time inbetween calls to 3 seconds - very stressfull.

4. Less breaks/no time of the phone or job change like DSG used to give us

5. Took away all promotional steps making my job dead end

6. Stupid Shifts that ruin your life - 34 week rota! - barely a weekend off.

7. Made us wear shirt and tie when the customers cant see us - just another change that made life harder.

8. Less money - replaced the bonus scheme with a crap one that gave away "prizes" instead of cash - just plain insulting.

9. Poor equipment, chairs are naff / computer monitors blurry

10. Poor hygine, found bogies on my KB many times - disgusting

11. The systems are shocking, calls are meant to be answered within a few minutes yet the systems are so slow it makes this task impossible

12. Mind numbingly boring, conversation is discuraged, all staff breaks scheduled at different times so you cant meet new people. No freedom - IE: ppl get sacked for visiting ebay or even a news site inbetween work

13. Canteen food is disgusting

14. Over all made the place a miserable place to work

i'll stop there because i could seriously moan about the place all day its so bad

Put up with them for 6 months then had enough and quit like all the other experinced staff that they lost since the take over.

My advice: DONT WORK FOR CAPITA - they are really realllly bad.

i work on the coal health contract in Manchester Mumbi and cheadle stole our jobs they will take yours too get out while you can. on saying that the redundancy if you are ex aon isn't bad if you are crapita though it's not worth it get out now!!!:roll:

soooo glad i got out of that hell hole! was there about a month and just couldn't take it anymore. the managers were not at all supportive, preferring to fob you off rather than give you actual useful help. i'd rather have been back at ant marketing by the end of it, at least the pay was decent!
i now have a good job that i enjoy, and it's nowhere near a call centre job :)

unless you're totally desperate, stear clear of crapita!!

today i was buzzed and told i was still in after call.....for 50 seconds . i thought this was a joke untill i was buzzed again ten mins after this and told "Am i ready to take a call as you are in after call for 55 seconds". Ive not been here long but it is starting to feel like a prison where you every move is watched....50/55 seconds what the hell is that about.

everything is done to the second, and that whole 'aspect is your god, do what it says. check it all the time because we will change your breaks/shifts without warning' thing, awful.

iv gt an interview with capita at sheff next week, will i be treated like poo n not given proper training.

sum1 who works there please reply.

been in work today and not heard this, who told you that

hi, u dnt no me but iv gt an interview for capita next week at sheff. is there alot of young ppl there cos im only 16 n should i even apply? honestly.

i wouldnt bother, their a crap company to work for. in fact call centre work full stop is naff. ur better of searching for a proper job in a company that wont spit in your face

used to work on corri:gag:........ left last year cos capita is a big pile of crap and it was the best thing i ever did telling them to shove job up there *r$e

they will treat you like pooh yesterday seven ppl quit capita myself included we had enough of the bull**** treat you bad despite everything they suck so does there pay i have already got another job thank god stay away from there if you value your self respect especially stay away frm the currys support they treat yu like **** the team leaders dont even know how to use half the programes for a start

well done 4 gettin out... up urs capita!

Lol thanks hon!
feels better know and not as stressed new job starts next mon :)

don't even bother with the interview, they'll be ever so friendly in the training, there are a couple of decent people there (brian on PC world is a star!) but the whole company and the job itself is terrible, just don't bother.

don't even bother with the interview, they'll be ever so friendly in the training, there are a couple of decent people there (brian on PC world is a star!) but the whole company and the job itself is terrible, just don't bother.

Become a bus driver instead

Just read this ive been offered a job starting monday through an agency no interview nothing, hmmmmmmmm got me thinking its working in the dixons bit, dont know if i should bother now?

Hello everyone,

Thank you for starting this thread and allowing me state some of my views on capita.

Firstly, I don't think Capita is any different from any other place. A place where people have lost trust in life and just get on with it trying to ruin anybody else's dream as they are at it. Most of the managers haven't seen enough of the world as to understand that their responsibilities aren't the end of the world. Other yound people just listen and do as they are told reinforcing teh view that 6 pound an hour is all they're worth.

The worst part is having to go through the agencies as the reckless young recruiters haven't even passed the GCSE's on either English or Maths but are now on the position to tell a poor guy lokking for cash that's he's not even good for a call centre. These people are given power to play a big role in your life. If you're lucky though, they'll just get you to the monday session, expecially if they're desperate to catch up with teh targets that week.

Once you're threre 90% of people are already discussing when they're planning to leave. Some subcreatures though have spent long enough there as to treat people bad enough as for the number to go up to 95% in a matter of minutes. There is a particular guy with glasses there that I guess the last time has been in a woman was the statue of liberty. He is particulary nasty.

Then there is a nasty piece of work, a team leader, that enjoys making your life hell. If you don't let her she goes red and starts fumming. First time I saw her I couldn't help but immediately write a letter of resignation.

On the other hand, I met nice poeple there I and really enjoyed seeing them go hopefully to recover some of their dignity back.

Sincerely,

from a loyal caipta worker (mainly on call work).

Well, i was wondering why Stu was calling me "darkstar" all the time and now i know !

Firstly, my names Matt and im on Rapid Response Team.

Ive been with capita now for roughly a year and a half and i must admit ive had both my ups and downs while working for them.

Im mostly impressed with the site and all, most of the managers are great ( PC World and Rapid Response Especially ) and i get along with alot of the staff there.

Theres been a few things thats ****** me off about capita, although i wont go into details they arnt to do with the managers.

I must admit, the one thing that i was failing to see until recently was a way to progress, but then rapid response started and now its given me a new career path to follow.

Im not trying to make it sound the best place because comon, everyone has there mopes and grimes about the place but i aint had too many problems with them.

One thing i really love about it, the partys, lou on reception always does a great job on them and she always smiles :P

Some of you may think i need :help: but i dont really see any problems with the place.

Just so you all know, capita is my first job after leaving school so i havent got anything to compare it too but i quite like it at the moment, just 1 or 2 people there that really annoy me.

(No names will be mentioned so dont bother asking)

If anyone wants a starter job then id consider capita but really its down to you !!!

Anyone wants to give me feedback - Email it to me directly, Bullseye113@gmail.com because i wont read this after this post, i just wanted to post my comments about the place.

edited post

depends who u are workng for.

I have alot of friends working at capita, most for curry's and dixions. they say capita is a load of ****, but i also have some working for PC world. they say that pc world's leaders treat u very well and are helptful etc. and the people who work in pc world are sound people!

personally i say work for M&S fargate where i work, lol! :D

hey everyone i would like to talk to u about capita
i worked for capita for nearly ywo years the 1st year i worked there was fantastic the second year not so good infact it was terrible i worked on the dixons/currys telesales department and the amount of favourtism was appaling certain team leaders were great other were bad, i havent worked for capita since august last year during that year when we had the floods in sheffield i wasnt permited to go home and i lived in chapletown it took me until 11:00pm to get home from 5:30pm what a joke, now that i havent worked for them for nearly a year they have just posted me a letter saying i owe them money for holidays which i had taken saying that i wasnt entitled to them whats that all about and even better there sending out the soliciters to take me to court lol in other words

CAPITA IS A EALY W**K AND SH*T COPMANY TO WORK FOR THEY NEED TO GET THEM SELVES SORTED OUT SEE YA IN COURT :)

I worked there for a couple of months, and that was too long.

They are supposed to promote customer service, but yet I was getting told off for spending too long on the phone to a client. They want you to spend as little as 2 mins per customer, and each day they have a meeting to assess how you're getting on. It's not a personal one, but a TEAM one. You have your breaks at different times to your team, so you don't get to have a chat with anyone.

Personally I hated it, but some people have been there for years.
But lets put it this way...I started with 8 other people, of which only 2 remain, and they are trying to get out.

If that place was good to work for, why do they have a recruiting day EVERY Monday???

Hope that answered your question net_chick :gag: ;)

Exactly my experience to a tee. Also the place next to cavells in town was doing the recruiting for them when I worked there- can't remember what its called though sorry.

One More Thing If You Want To Work For Capita Dnt Be Fooled By Smiles And Cheers I Was Good At My Job Thats Why I Got The Top Wack Pay Rise Its All Down To If U Fit In People Didnt Like It When I Earned More Money Than Them They Would Ask Me How Much I Got For That Mnth I Wouldnt Tell Them Then They Would Get Face On And Wouldnt Talk To Me And Bitch Behind My Back

People Would Ask U Question And Wouldnt Like The Answer I Gave Coz It Made Them Feel At The Bottom Of The Food Chain

Bit Of Advice U Give A Question U Get An Answer If U Dnt Like The Answer Why Ask The Question In The First Place

People Are Like That In Capita Then They Go Cry To Team Leaders And Try To Get U Sacked It Never Happened To Me Though As I Specifed That I Was Asked A Question In My Own Time Not During Work Hours And They Still Tried To Sack Me I Said It Would Be Unlawful And I Could Claim Once I Said That They Didnt Have A Leg To Stand On I Heard Nothink From Them And Then I Quit And The Laughs On Them :)

Ps: If U Work For Capita Make Sure U Do Things In Your Own Time Not During Work Time As They Cannot Have A Leg To Stnd On And If They Try Take Legal Action Trust Me It Helps :)

well well ... things havnt changed much at capita then have they!!! personally i wouldnt worry about the holiday crap. call their bluff... start a grievance against them .... left due to stress etc etc all their fault.... in fact dont bother... just let them get on with it. enough rope usually works with that company....:loopy:

ps i wonder who that bloke with glasses is that is nasty?? bet i know him ..... propably a capita stick ov rock with capita running rite thru them... and to the person who did their post whilst in call work..... nice one... internet abuse and call work to do it in. hat off to ya.:thumbsup:

my friend worked for capita over xmas.

he was happy for like 2 weeks then he said they were **** to work for.

so he just took the **** answering calls, putting customers on hold and play pool. lol basically ******* them off. which he says they deserve

then they tried putting fraud accusations on him...he just called their bluff, saud he didnt care to them and they just dropped it

HAHA!

Well, just to update you all with my hell hole of a story with Capita.

About what, 2 weeks after my last post, they sacked me saying that i was always having late lunches and breaks (I was on both customer services and technical support, long calls which 99% of the time ate into your lunch making u late).

Then, to make matters worse, when the other companies started asking Capita for a referance they said they couldent give them one !, how great that looked my first job and they couldent even give a referance.

By the sounds of it alots changed yet again over christmas and the new year, Tech Guys Customer Services have been moved to nottingham (O great, no more "i know you" tactics will work anymore !!!), The "Rapid Response Team" have now gone off of technical support and been moved to "Correspondance", Corre team has been abolished and the old members of The Tech Guys Customer Services are now on PC World !

Personally to me speakin with a few of the guys i used to work with im glad i got out of there when i did cause it sounds like everything is going downhill for the sheffield site !

Luckily managed to find some agency work with Reeds Accountancy (good agency, i would recommend them) and that got me back on track.

But, still, to anyone looking for a job, ignore my last post completely, DO NOT WORK THERE. Sounds to me like your just asking for trouble with capita now.

Matt

My mum works for them, some are OK. Yesterday the one off the parkway had interviews, i think u just to reception, they give you a number and ring then you arrange an appointment. The receptionist is really friendly.

Dont Work At Capita On Parkway !!!!!

Unless U Wanna Be Working In A Prison

The place is horrific!

They make people scapegoats as they are afraid to say anything to the people who are the real culprits.
They have rubbish pay rises and reviews.
There are a lot of cheats and backstabbers.
The team leaders are the worst.

It's great if you're a manager, as that means absolutely zero to these people. Sit around, chat, fob you off if you dare to ask them for help. They place so much importance on just getting the person off the phone to keep the precious stats down, that most of the calls you get through are people calling for the second or third (or more) time. Don't work there unless you like being yelled at, being monitored on every little thing right down to toilet breaks (few seconds late back will drag the stats down, and we can't have that!).
Just don't bother, if you're desperate for a job go to McDonalds, or Ant Marketing instead, seriously.

Wow.. great votes for Crapita here :P

They appear to have their fingers in a number of pies around Sheffield.. all of them tasting like poo-poo.. Quality, not quantity, eh



Massive LOL!!

I worked for Capita Call Centre for Dixons DSG.. I found it alright to be fair.. had a good laugh and met some good people (although out of the 18 that I trained with I think there were 4 left after 2 months!)
It is very much like a cattle market, people in and out allll the time.
Training was fine for me, I'm a very quick learner and I picked it up easily, but everyone else thought it was rubbish.
The good thing about working here was the money, and when you do actually know what you are doing (even though you are thrown into calls even when 90% of the training people don't know what they are doing) it's realllyyy easy money.


Negatives are I found the odd team leader was a bit nasty and talked down to you a lot.. whereas others were brilliant and really friendly...

Major downside is people get put on warnings even when they are off work for legit things like being in hospital... this is not right?! This is the reason I got fired after 6.5 months of hard working for them! and I knew of a few people who were on 'stage one' warnings due to things like this.. not right at all

oh they don't care about that, why would they when they can just get someone else in to cover the phones? as for putting in the hard work, they will not care one bit.
i felt like a battery hen when i worked there, not an employee.

I work for Capita in Queens house so I don't know what the call centre is like but if it is anything like Coal Health then I would steer clear. They work you to the bone for a pittance, I think performance related pay for not much more than minimum wage is a disgrace. In my department we have time sheets which we have to record every little thing we do during the day including toilet breaks. The computer systems crash very frequently and their idea of reward & recognition is to buy sweets & buns which is patronising because we are adults not children. They only make such big profits because they pay crap wages.

xxxxxxxxxxxxxxxxxxxxxx

well as they don't seem capable of independant thought, only what the 'system' tells them i wouldn't hold out much hope. they probably won't care one bit, can he take it higher maybe.. i would advise your mate not to miss an important event like this for a company that does not care about it's employees. in a couple of years time when crapita are a bad memory he'll be kicking himself.

lol Dave, your mate is a fool.

I was sat near to him when he cancelled the holidays, despite reading an email and receiving a warning about it from both his Team Leader and one of his collegues, he took the gamble and cancelled the holidays anyway, he knew full well what he was doing and what the consequences were - he has no one to blame but himself.

Boo Hoo I cancelled my holidays and the big nasty company wont let me book them again.
Im happy because they have given them to someone else who requested those dates and couldnt get them because your mate booked without thinking. Im happy because that person was me.

I would be furious with him, not the company for thinking so little of you he would risk not attending your wedding... not that I blame him for it, if I were invited I might have an accident with the booking system too!

don't work there! worked there for 10 months never wana go back

i worked for capita at nurnary sq, it was just like been at school again. good fun but the work was really brain numbing.

DO NOT do it to yourself. The wages may be good but........Please don't do it.

ive been working in that hell hole for 3yrs now, thought it'd be a good move regular hours regular days off not having to work stupid amount of hours per week in winter, how wrong could I be, place is going down hill fast espescially now with annualised hours, what a load of **** trying to get out but need some sort of job security and i'll end up owing them because amount of hours i've worked. roll on christmas enjoy it with the family, thats if you ever see them!

There is only one piece of adivce I can give
(and my 20 plus friends who all also worked there agree)

DONT!

anyone know what sort of hours they are doing?

50 hrs a week for 6 weeks in a row thats 5days @ 9am-8pm or something like 6 days working 4 @ 9am-8pm 1 day @ 11am-3pm and either sat 9am-6pm or sun 10am-5pm.

but seriously If you are thinking about It DONT DO IT TO YOURSELF' youll only regret it

Do they advertise jobs online or does anyone have any contact details for capita call centre as i'm really struggling for cash at the moment and pretty desperate for work, but i think i could handle 6 weeks temp.

I worked for them on the VWF contract in Queens House and it starts off ok and then gradually goes down hill. My boyfriend also worked on the park way call centre for them and that was also terrible. Unless you have no other option just dont do it!

are you sure its 50 hours a week? i know its between 8am and 8pm but i thought it would be 8 hours in between them hours, also are the hours each week fixed? or do they keep on changing your hours?

It is on a shift yes, i can't remember the exact details though. It could easily run to 50 hours a week, if you factor in the shifts are from monday to sunday.

i have just found out that they do 8 hours in between 8am and 8pm, but i wonder if you can choose them hours or if they choose them for you.

How do u apply for work there? I can't find contact details or anything online for Capita

i have just found out that they do 8 hours in between 8am and 8pm, but i wonder if you can choose them hours or if they choose them for you.

They set your shifts and it changes week to week. They will also switch your shifts at short notice, so make sure you keep a close eye on 'the system'.

Try Blue Arrow, they have staff based on site and seem to handle most of the recruitment. I strongly would not reccomend working there, but if you aren't put off by the rest of the thread then good luck to you.

you'll get no choice to choose your hours, they will set them for you and if theyre not good for you they basically say work it or leave

I dont get whats so bad about it, is it the management or the actual job itself?

The reason the hours issue is making people mad was that Capita has had to make savings because of Dixons fianancial problems. They were hoping not to take temps this year but because more people are leaving than they though, they are recruiting full and part time staff. The job is not all bad. Its a very nice building, free parking, canteen, shop, pool tables.Easy money but you have to get use to some of the idiots on the other end of the phone. I am sorry but I want to speak to the person on the end of the phone not listening to the screaming baby they have in their arms. Or they might have been to the store and been refused a swap of a purchase then call us thinking we will be able to make it happen for them

Have read this thread from start to finish.

I quit C[r]apita's call centre in Bristol last week... I am/was a Team Manager for TVL (TV Licencing)...believe me... it's bad there.

Get out while you can. The credit crunch and Gordon Brown's NuLiebour are the death of us all. The walls are crumbling. New World Order, etc.

The truth is: people have realised what the TV Licence is/Crapita is. It's a Quango. As governments fail... so do their Quangos.

You need to get out soon. Team managers are leaving the Titanic now. You don't believe me? Look at your TM's face... something's wrong isn't it?

Like I said, get out... the **** is going to hit the fan very soon and NuLiebor will not tell you about it.

You think the Dixons contract colapsing was unavoidable? Wake up.

I didn't realise there had been any collapse of the Dixons contract. Capita still handle their work in the call centre don't they?

I think I've posted before my missus used to work for them. She was happy when she used to work for Dixons, but when it switched to Crapita it went rapidly downhill, and she endured 2 miserable years further before finally getting out. As has already been said before, no actual proper work was getting done because the drive was to keep stats looking good. Customer service went completely out of the window, and my missus was a real customer service person.

I'm very worried at the mo. I work for the council in a department that's currently up for tender with two bidders. One is Kier, who the workers seem to prefer (myself included obviously), and the other is, you guessed it, Crapita. I cannot tell you how worried I am that it could be Crapita running our place. We find out in Dec/Jan who gets the contract. We all keep trying to second guess who they'll pick, but I can see it going to Crapita. They've been sniffing about Sheffield council services for some time now, and I don't know which way the Lib Dems in Sheffield will go, since I imagine it's them that get final say.

I hear great things about working for Kier. We're all very hard working people in our department, and I think many of us are very positive about potentially working for Kier. But Crapita gives us all the chills. Does money talk in Sheffield council? If it does, we've all had it here, since if there's one thing Crapita can do, it's undercut anyone else.

I believe Capita are recruiting in sheffield, its advertised on the parkway.

Plus, if you have already worked for them don't bother applying because they don't take anyone back who has left the company!!!!?? bit of a stupid way of doing things if your turning away experience!

Capita are advertising in the Star today for call centre staff in Queens House. I used to work for them in Queens House when it was the Coal Health Contract, looks like their turning into the council contact centre now.

As mentioned, the jobs advertised are Customer Sevices Advisors/Senior Customer Service Advisor/Contact Centre Team Leader/Revenues Inspectors and Visiting Officers...

I have worked in housing for most of 2008 but I'm currently unemployed and was considering going for an advisor or visiting officer post but having read this thread, it's seriously put me off. I know they have a **** reputation but like someone else said as a stop gap they might be OK?

Anyone know about these jobs? Are they new posts or jvacancies created by people walking?

As mentioned, the jobs advertised are Customer Sevices Advisors/Senior Customer Service Advisor/Contact Centre Team Leader/Revenues Inspectors and Visiting Officers...

I have worked in housing for most of 2008 but I'm currently unemployed and was considering going for an advisor or visiting officer post but having read this thread, it's seriously put me off. I know they have a **** reputation but like someone else said as a stop gap they might be OK?

Anyone know about these jobs? Are they new posts or jvacancies created by people walking?

Does anyone know if these jobs are to be based in Queens House because I use to work for Capita in that building until I was made redundant earlier this year. I was told that Queens House had been sold to a recruitment agency, Capita must be keeping the building on now.

does anyone have a number to call for capita? Just lost my job, so need something to keep me going for a bit (dont wanna go on dole), just wondering if they are recruiting and if anyone had the number.

Capita prob isnt recruiting as many have lost there jobs and some have to re apply for the jobs they are doing now lots of job cuts

Dont work for Capita.

I know people that worked for 6 months and knew there stuff properly and was sacked and middle of the day to go home. The person was in tears.

Alot of office politics...LOW pay...no bonus pay for doing work good...just punishment for not doing enough.

London- FTSE 100 company capita is..its good for the managers..that get alright pay...but not for admin staff...which is high demanding work....for low pay...they cut staff..and overburden everyone with work.

Dont work for Capita.

I know people that worked for 6 months and knew there stuff properly and was sacked and middle of the day to go home. The person was in tears.

Alot of office politics...LOW pay...no bonus pay for doing work good...just punishment for not doing enough.

London- FTSE 100 company capita is..its good for the managers..that get alright pay...but not for admin staff...which is high demanding work....for low pay...they cut staff..and overburden everyone with work.

This is so true, I worked for them for 7 years and they expect too much work for what they pay. Capita is not the type of company where people have long term careers, most people who work there just see it as something to tide them over until they find something better. In fact Capita don't seem to offer any career opportunities at all. I was made redundant by Capita after 7 years and I am struggling to get work, I feel that they haven't given me many transferable skills except for computer skills. Don't work for them because they don't invest in the development of their staff despite making profits of several hundred million pounds. They don't offer any qualifications such as NVQs despite being a large company. They don't know how to look after their staff. You will never see Capita at Job Fairs etc because they don't recruit thay way they tend to take over contracts that will eventually come to an end and then make people rendundant.

Capita finance officer westminster edgware rd orchardson street

- you dont want to work here,
- so boooorrring
- customers on he phone are rude, shoting,angry
- poor pay
-manager not good

How to leave Crapita and sign on the next day.

1. Go to your doctor & tell him it's doing your head in. Sit in the waiting room beforehand thinking about everything in your life that's ever made you angry & want to kill people. Run there so you're sweating. Maybe do a bit of whizz. Get a sicknote for a couple of weeks.

2. Take the couple of weeks off. Drag it out as long as you want. Ignore any attempts by management to arrange home visits or any other methods of harrassing you to go back to work.

3. Quit. Tell the dole it was on medical advice. Preferably from a locum doctor. A good resignation letter helps, detailing what a bunch of retards Capita are, how they are stressing you out with all their illegal disciplinaries, etc etc etc. If youve worked there any length of time you'll have plenty to fill it with.

4. The dole will initially sign you on ok, then send a letter after a while saying they're looking into how your job ended. Then they'll send another one saying you can't have any cash cos you left. Write back, just keep emphasising the medical advice thing. They can't refuse that.

5. Get on with the rest of your life, and don't ever go back. (A good resignation letter helps in this regard. If you ask nicely, I might post mine up :)

Wow, they sound like a great company to work for. :D

Regarding Capita being sacked by DSGi (for incompetence and dishonesty no doubt) three years into a seven year contract:

HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA

Serves you right you bunch of useless lying turds. Now watch all your other contracts go the same way.

& anyone in the position of Team Leader or above - you wanna be looking for another job. Think Dixons are gonna take you back after you gleefully presided over the unspeakable atrocities of the last three years? Think again.

With love from the Morecambe Bay Cockle Picking Company.

Regarding Capita being sacked by DSGi (for incompetence and dishonesty no doubt) three years into a seven year contract:

HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA HA

Serves you right you bunch of useless lying turds. Now watch all your other contracts go the same way.

& anyone in the position of Team Leader or above - you wanna be looking for another job. Think Dixons are gonna take you back after you gleefully presided over the unspeakable atrocities of the last three years? Think again.

With love from the Morecambe Bay Cockle Picking Company.

When did Capita lose the Dixons contract?

Recently. Lenton Lane had a visit from DSGi top brass about a month or so back. Guess they didn't like what they saw... or what they'd been hearing prior to that.

When did Capita lose the Dixons contract?

Dixonsa are taking over the contact centre in sheffield again begining of september - deep joy:thumbsup:

Dixonsa are taking over the contact centre in sheffield again begining of september - deep joy:thumbsup:

Will there be any redundancies?

Redundancies yes, but only amongst team leaders & ops managers

does that mean they're gonna be recruiting for customer service advisors / telephonists?

Will there be any redundancies?


Some team leaders took redundancy and left last week. Do not know about advisors as it is coming to off peak period now but they do not have many advisors now anyway as most of the temps, taken on for Christmas have left