No TV at all in S8. Virgin say it will be resolved by 11pm. Apparently, it was out elsewhere in the area for 2 whole days last week. Anyone else having problems?

It's a pain when you've got no other access to TV services.

I've searched the threads but can only find reports of people not being able to access certain web pages like hotmail in Sheffield today. (This was in the pet section, I believe.:huh:)

You should be able to join a forum on there site as i did when my mums wasnt working then PM a worker there

http://www.sheffieldforum.co.uk/showthread.php?p=8480612#post8480612

ok in S6. arent they meant to be upgrading the Sheff speeds at the moment or soon though? maybe something to do with the works. id check the Virgin website

Oh sorry, didn't read properly that it was only your TV

Have you tried ringing Virgin? Or check their site for service updates? I know when I was with them, the phone service (150?) gave details of known faults in your area x

Not sure what this thread's for if they've told you when it will be resolved but.

If you still got internet and you're that desperate to watch TV, you can watch more or less every Freeview channel live on this (http://www.tvcatchup.com/channels.html) site.

It's all legit too.

Yes. 150 have told me it will be resolved by 11pm. After what I've heard about other people losing the service for 2 days, I'm not very hopeful, though.:(

Thanks for replies. I didn't know about the forum facility p-and -d.

I hope they stop messing with it soon, for a few week now mine has been acting the goat.

Any more and I'm ringing in for a refund.

I'm currently working with Virgin Media as part of my coursework and have been since September so this is how I know!

there is a problem in the Sheffield area generally especially in the S2, S6 & S8 areas. Tonight there has been a problem with the fibre optics in S8 especially resulting in little or no TV channels in some cases. Will it be fixed by 11pm? Million dollar question! Actually, it should be!

Engineers have found the fault and are fixing it now however it may take longer than expected. I've personally been working on the problem since 0800 and only finished around 2000 tonight - one bloke I spoke to got called in at 0340 this morning because of a serious fault and was still at work 20 mins ago when I rang him!

Service should be back fully within 24 hours to ALL areas!

my internet has been on/off for the last few nights, rang the fault line last night to be told no problems, then tried speaking to some one by ringing 151 what a joke that was 8 times i rang them to be put on hold and listen to some crappy music.

my internet has been on/off for the last few nights, rang the fault line last night to be told no problems, then tried speaking to some one by ringing 151 what a joke that was 8 times i rang them to be put on hold and listen to some crappy music.


It's people ringing up that is causing the problems! Too many people trying to ring at the same time is causing all the systems to 'crash'! :hihi:

I hope they stop messing with it soon, for a few week now mine has been acting the goat.

Any more and I'm ringing in for a refund.

Keep dreaming....... try 20 months but shhhh! ;)

You should be able to join a forum on there site as i did when my mums wasnt working then PM a worker there

PM me if you have any questions or stick them in this thread and I'll try my best to answer them! :)

No TV at all in S8. Virgin say it will be resolved by 11pm. Apparently, it was out elsewhere in the area for 2 whole days last week. Anyone else having problems?

It's a pain when you've got no other access to TV services.

I've searched the threads but can only find reports of people not being able to access certain web pages like hotmail in Sheffield today. (This was in the pet section, I believe.:huh:)

Where abouts in S8 are you? Ebay & Hotmail are dead to VM at the moment..:help:

Not sure what this thread's for if they've told you when it will be resolved but.

If you still got internet and you're that desperate to watch TV, you can watch more or less every Freeview channel live on this (http://www.tvcatchup.com/channels.html) site.

It's all legit too.

That's a brilliant site, Forumosaurus, thank you.:) Just joined.

Let's just hope they keep the internet running here, or then we'll be scuppered! :hihi:

Thanks for the info and the offer, highflyerjak.

Thanks for the info and the offer, highflyerjak.

No worries mate, PM'd you back. :)

Highflyerjak. "Working since September, as part of your coursework". I take it you are a student, been there 4 months, so you will know all about it then?
Fancy customers trying to ring to report a fault, how dare they.

Highflyerjak. "Working since September, as part of your coursework". I take it you are a student, been there 4 months, so you will know all about it then?
Fancy customers trying to ring to report a fault, how dare they.

I thought it was a tongue in cheek comment, cytine.:)

I'm in S8 Woodseats and not had any interruption to TV so far tonight. Although the BB is very slooooooow. :)

Highflyerjak. "Working since September, as part of your coursework". I take it you are a student, been there 4 months, so you will know all about it then?
Fancy customers trying to ring to report a fault, how dare they. oh dear! *whooooosh* :))

Highflyerjak. "Working since September, as part of your coursework". I take it you are a student, been there 4 months, so you will know all about it then?
Fancy customers trying to ring to report a fault, how dare they.

Erm yes, actually. Not to mention the 3 years at Uni studying Interactive Media....I also worked with VM in those 3 years previously for approx. 4 months each year...so yes, I know most things about VM! 16 months actually I make it in total...:loopy::rant:

Customers have been told not to ring customer services in certain areas recently whilst upgrading lines etc. as it causes overheating whilst the 'temporary' lines are fitted before upgrading thus causing a technical 'shutdown' for approx 24-36 hours whilst the problem is fixed.


Don't worry love, you'll get you VM back soon.....:rant::rant::rant:

I'm in S8 Woodseats and not had any interruption to TV so far tonight. Although the BB is very slooooooow. :)

If your on a 10MB or 20MB line then it will be for the next 24-36 hours. :)

Broadband in S9 has been up and down for a week or two now and the V+ box has been playing up tonight. Ye gods but I just love ringing 150 and listening to the recorded woman telling me "OK, let's get you some help, you have 5 options, press 1 if...". FFS JUST PUT ME THROUGH TO A HUMAN BEING AND PREFERABLY NOT IN INDIA WITHOUT ALL THE PRE-RECORDED NONSENSE!!!!!

Over 14 minutes listening to their ***** music the other day before I got through to a barely intelligible Indian telling me he understood what I was telling him (which was more than I could say for him) and just reading through the script like a drone and things still aren't sorted.

...and relax...

Broadband in S9 has been up and down for a week or two now and the V+ box has been playing up tonight. Ye gods but I just love ringing 150 and listening to the recorded woman telling me "OK, let's get you some help, you have 5 options, press 1 if...". FFS JUST PUT ME THROUGH TO A HUMAN BEING AND PREFERABLY NOT IN INDIA WITHOUT ALL THE PRE-RECORDED NONSENSE!!!!!

Over 14 minutes listening to their ***** music the other day before I got through to a barely intelligible Indian telling me he understood what I was telling him (which was more than I could say for him) and just reading through the script like a drone and things still aren't sorted.

...and relax...

It is very frustrating, isn't it. I've had to ring 3 times now, as the line just appeard dead after I'd gone through all the options!

Better than E-On though - not that that is saying much! Did you see the Richard Wilson programme the othe night, E-On didn't answer until 58 minutes in, costing the caller about 6 quid for the privilege. It's disgraceful.

Broadband in S9 has been up and down for a week or two now and the V+ box has been playing up tonight. Ye gods but I just love ringing 150 and listening to the recorded woman telling me "OK, let's get you some help, you have 5 options, press 1 if...". FFS JUST PUT ME THROUGH TO A HUMAN BEING AND PREFERABLY NOT IN INDIA WITHOUT ALL THE PRE-RECORDED NONSENSE!!!!!

Over 14 minutes listening to their ***** music the other day before I got through to a barely intelligible Indian telling me he understood what I was telling him (which was more than I could say for him) and just reading through the script like a drone and things still aren't sorted.

...and relax...

My internet just went off as I was about to reply then.......;)

Just been up in Aberdeen for a week with Virgin Media and we went out to a customer who had been waiting since November for an engineer! Also, in Scotland, you go through to Nepal not India which if the think the Indians were bad and couldn't understand you then you haven't heard a 60 -odd year old Jock having a go at some bloke in a call centre in Nepal! Nearly had me and the boss in tears! :hihi::hihi::hihi::hihi:

Highflyerjak. Thank you for your enlightenment. So you have read a lot of books and actually worked for a whole 16 months. So I'll bow to your superior knowledge. My 20 years make me a mere beginner.

As for your offer to restore my VM, No thanks love, haven't got it , don't want it.

Your childish characters I'll put down to your juvenile, student mind.

if the think the Indians were bad and couldn't understand you then you haven't heard a 60 -odd year old Jock having a go at some bloke in a call centre in Nepal! Nearly had me and the boss in tears! :hihi::hihi::hihi::hihi:

:hihi::hihi: fantastic

I won't be rushing to trust my money with Virgin bank though!:hihi:

Highflyerjak, can I just beg you not to get involved in an exchange of views with cytine ... he's obviously got issues and not much sense of humour.

It'll only end in tears. :)

Oh now you went and lost me with the unwarranted insult ... shame!

Our internet & TV is okay in S11 but ...

Our computers all have the Virgin Security software installed, and those with Parental Controls enabled are refusing access to EVERY site. On Googling for the error, the problem seems to be that the Parental Control Servers are down. :huh:

Anyway, last night and tonight I have had to disable Parental Controls on my kids computers to enable them to access porn do their homework.

Aye, hers! :D:DYou think it's a woman and I think it's a man ... interesting.

However, I've now withdrawn my support because of your tone of response. :rolleyes:

So, 45 minutes later than promised, and it's still not back on.

Now they say it will be tomorrow. How they can say it would be on for 11pm definitively is beyond me and giving you a time they fail to meet is worse than not giving you a time at all.

Keep dreaming....... try 20 months but shhhh! ;)Mmm I'm not sure what you mean but I am going to phone Virgin in the morning to find out the lenth of my contract, I hope that the figure of 20 months does not crop up because I would hate for you to be into any bother over data protection ;)

Just to let you know you are not alone in your suffering.
I am in Hillsborough and have no sky tv.

Wish I could get this service as they don't do it in S20 pity

Mmm I'm not sure what you mean but I am going to phone Virgin in the morning to find out the lenth of my contract, I hope that the figure of 20 months does not crop up because I would hate for you to be into any bother over data protection ;)

There's what the call centre staff know and what the the engineers etc. know. It's part of a 24 month redevelopment scheme for Sheffield (might have seen something about it on the news?) and we're only 4 months in. ;)

Wish I could get this service as they don't do it in S20 pity

Should be able to within the next 20 months. :)

Just to let you know you are not alone in your suffering.
I am in Hillsborough and have no sky tv.

Sky uses VM cables and in certain areas, the fibre optics. Sky won't tell you this though! :rolleyes:

So, 45 minutes later than promised, and it's still not back on.

Now they say it will be tomorrow. How they can say it would be on for 11pm definitively is beyond me and giving you a time they fail to meet is worse than not giving you a time at all.

SHOULD be back to normal now. ;)

Im agree with the stupid woman on there customer services line. She goes on and on. I'm sure they only have one song too. I'm in S6 and have a fault with my Tivo.

I know its not a service fault but the will not listen and doing all sorts of testing. I had the Tivo installed last Thursday and have had no catch up or on demand service. I know this is not a major problem but i would like to us my box fully not half broken.

I called Monday and got told someone would call me back within 24 hours, now called today to be told it should have been 72 hours. Someone called me back earlier and i am now waiting for another call back. Its so stupid!

Im agree with the stupid woman on there customer services line. She goes on and on. I'm sure they only have one song too. I'm in S6 and have a fault with my Tivo.

I know its not a service fault but the will not listen and doing all sorts of testing. I had the Tivo installed last Thursday and have had no catch up or on demand service. I know this is not a major problem but i would like to us my box fully not half broken.

I called Monday and got told someone would call me back within 24 hours, now called today to be told it should have been 72 hours. Someone called me back earlier and i am now waiting for another call back. Its so stupid!

Very much doubt it's the TiVo box, still problems in S2 & S6 when I left work at 5 tonight - shouldn't be too long before everything is OK. :)

Don't know about broadband, more like elasticband in S11 this evening.

This problem aside how is virgin media in general?. I'm finishing with sky soon, do virgin do decent packages including sky sports and broadband?.

This problem aside how is virgin media in general?. I'm finishing with sky soon, do virgin do decent packages including sky sports and broadband?.

Generally yes (but I'm bound to say that if you look at my location! ;)) with Virgin Media you get the Sky channels PLUS Virgin Media's channels. Got some good offers that range from £20 for TV, Broadband and phone right up to £80!

Give the guys a ring and they can USUALLY 'tinker' the price to your needs. Haven't really heard many complaints about them generally. :)

I'll give em a call then, might be able to sort a decent deal aswell with my sky finishing, cheers.

I'll give em a call then, might be able to sort a decent deal aswell with my sky finishing, cheers.

You will find a better deal on the Virgin Media website as some of the offers are exclusive on there. :)

It is very frustrating, isn't it. I've had to ring 3 times now, as the line just appeard dead after I'd gone through all the options!

Better than E-On though - not that that is saying much! Did you see the Richard Wilson programme the othe night, E-On didn't answer until 58 minutes in, costing the caller about 6 quid for the privilege. It's disgraceful.

Incredibly frustrating, I phoned Ferroli caresafe and I was waiting 59 minutes worse than eon!

Anyhow back to VM my Mum had a fault, it was down 2 days in S8 and I felt bad cos I went round there and accused her of pressing something on the remote. So I went through the 'now lets get you some help' routine -15 mins later I was cut off, and a further 20 minutes later was told the fault was regional - regional? I had come from around the corner and mine was OK!

When I got home and checked on their website according to her tel number all her services were fine (except I knew they weren't). The following day I tried again, after 15 mins asked to be put thru to en English call centre (as someone on here said you could do) then waited a further 15 to come back to another Indian operator to be told we can't do that, we can do everything you can in the UK (yeah apart from speak intelligibly) and was then told it was a local fault and to 'try again in 24-48 hours' What kind of service is this. It really made me mad and it just winds you up so much. Managed to get a £5 refund though and I suggest everyone else pushes for this.

Highflyerjak,
Your info is very interesting on VM.

I think that it might be worth making sure that ALL your information is correct before posting "assistance" on this thread.

I understand that you are trying to help but to actually help you need the RIGHT info.

call centres in Nepal, Sky using VM optic fibre.

I think that some of your "sources" might be incorrect.

Like I said, I understand that you are trying to help. but less of the "c7ap" please.

Cheers

Highflyerjak,
Your info is very interesting on VM.

I think that it might be worth making sure that ALL your information is correct before posting "assistance" on this thread.

I understand that you are trying to help but to actually help you need the RIGHT info.

call centres in Nepal, Sky using VM optic fibre.

I think that some of your "sources" might be incorrect.

Like I said, I understand that you are trying to help. but less of the "c7ap" please.

Cheers

All I know is when I turn up on a job, that's what I get told. Nepal is used as a secondary call centre for Scotland instead of India.

Sky use VM cables - FACT! Same for BT Infinity - they are both managed and owned by VM.....:loopy:



Oh, and i don't talk [removed], [removed] or [removed] for the matter! ;)

All I know is when I turn up on a job, that's what I get told. Nepal is used as a secondary call centre for Scotland instead of India.

Sky use VM cables - FACT! Same for BT Infinity - they are both managed and owned by VM.....:loopy:



Oh, and i don't talk [removed] for the matter! ;)

you really are putting VM to shame maybe you should check on your sources regarding sky and bt infinity using VM's lines :loopy:

no wonder VM get bad press with lack of customer service when people like you that 'work' for them speak the way you do :rant:

I have been with VM for years and never had a problem at all! what I like about them is one bill for all :) dont even get me started on SKY and BT - pure rubbish and very expensive :/

Sky uses VM cables and in certain areas, the fibre optics. Sky won't tell you this though! :rolleyes:

Sky TV uses a satellite dish, I doubt it's related to an VM network issues.

I am TOTALLY disgusted with the Customer Services one of my residents received from Virgin Media. On 18th January 2012, up in Wisewood, workmen accidently cut the wires of virgin media to a residents property. This particular resident is very vulnerable and her Virgin telephone line is connected up to City Wide Alarm system. This lady had fallen on the floor and tried her hardest to attract the attention of people outside to let someone know what had happened to her. Two hours later her daughter arrived at the property and found her mom on the floor and her mom had soiled herself. The family contacted Virgin media to explain that there were no telephone connection to the property, that their mother was vulnerable etc etc etc. Virgin said that they could get an engineer out to the property on MONDAY 23RD JANUARY!!!! It took a lot of phone calls (and shouting) from the family, the carers, the Liaison Officer and Site Manager to get Virgin to shake their ass into gear and get the lady's telephone line reconnected. I am the Liaison Officer in question and I am trying to find a way of submitting a formal complaint to Virgin Media. As you seem to be in the know, highflyerjak, can YOU help me with this?

I am TOTALLY disgusted with the Customer Services one of my residents received from Virgin Media. On 18th January 2012, up in Wisewood, workmen accidently cut the wires of virgin media to a residents property. This particular resident is very vulnerable and her Virgin telephone line is connected up to City Wide Alarm system. This lady had fallen on the floor and tried her hardest to attract the attention of people outside to let someone know what had happened to her. Two hours later her daughter arrived at the property and found her mom on the floor and her mom had soiled herself. The family contacted Virgin media to explain that there were no telephone connection to the property, that their mother was vulnerable etc etc etc. Virgin said that they could get an engineer out to the property on MONDAY 23RD JANUARY!!!! It took a lot of phone calls (and shouting) from the family, the carers, the Liaison Officer and Site Manager to get Virgin to shake their ass into gear and get the lady's telephone line reconnected. I am the Liaison Officer in question and I am trying to find a way of submitting a formal complaint to Virgin Media. As you seem to be in the know, highflyerjak, can YOU help me with this?

did you complain about the workmen too???

I am TOTALLY disgusted with the Customer Services one of my residents received from Virgin Media. On 18th January 2012, up in Wisewood, workmen accidently cut the wires of virgin media to a residents property. This particular resident is very vulnerable and her Virgin telephone line is connected up to City Wide Alarm system. This lady had fallen on the floor and tried her hardest to attract the attention of people outside to let someone know what had happened to her. Two hours later her daughter arrived at the property and found her mom on the floor and her mom had soiled herself. The family contacted Virgin media to explain that there were no telephone connection to the property, that their mother was vulnerable etc etc etc. Virgin said that they could get an engineer out to the property on MONDAY 23RD JANUARY!!!! It took a lot of phone calls (and shouting) from the family, the carers, the Liaison Officer and Site Manager to get Virgin to shake their ass into gear and get the lady's telephone line reconnected. I am the Liaison Officer in question and I am trying to find a way of submitting a formal complaint to Virgin Media. As you seem to be in the know, highflyerjak, can YOU help me with this?

Send this guy an email. When I have had problems before his office have sorted the problem out fairly quickly:
neil.berkett@virginmedia.co.uk

Thanks for that SYorksDeano. I will e-mail him later. On a positive note, when I contacted Virgin to say that the lady wanted to close her account and leave Virgin, the gentleman was very polite and understandable.

I am TOTALLY disgusted with the Customer Services one of my residents received from Virgin Media. On 18th January 2012, up in Wisewood, workmen accidently cut the wires of virgin media to a residents property. This particular resident is very vulnerable and her Virgin telephone line is connected up to City Wide Alarm system. This lady had fallen on the floor and tried her hardest to attract the attention of people outside to let someone know what had happened to her. Two hours later her daughter arrived at the property and found her mom on the floor and her mom had soiled herself. The family contacted Virgin media to explain that there were no telephone connection to the property, that their mother was vulnerable etc etc etc. Virgin said that they could get an engineer out to the property on MONDAY 23RD JANUARY!!!! It took a lot of phone calls (and shouting) from the family, the carers, the Liaison Officer and Site Manager to get Virgin to shake their ass into gear and get the lady's telephone line reconnected. I am the Liaison Officer in question and I am trying to find a way of submitting a formal complaint to Virgin Media. As you seem to be in the know, highflyerjak, can YOU help me with this?

i'd still like to know what ya did to the workmen that caused the problem in the first place ???

Send this guy an email. When I have had problems before his office have sorted the problem out fairly quickly:
neil.berkett@virginmedia.co.uk

Thank you SO much for this e-mail address :thumbsup:. I sent Neil an e-mail but someone else replied. Virgin contacted this lady and spoke with her daughter. All I can say is that the outcome for this lady is very positive. Thanks SYorksDeano :D

Sky dont use VirginMedia cables that is rubbish neither do BT.
Virgin do have a call centre abroad india i think.

As for the phone line although i appreciate the vulnerable persons problem it was the workmen who created it not Virgins and getting a engineer out in a few days isnt that bad really, i also hope the workmen mentioned are footing the bill for the work required.

Thank you SO much for this e-mail address :thumbsup:. I sent Neil an e-mail but someone else replied. Virgin contacted this lady and spoke with her daughter. All I can say is that the outcome for this lady is very positive. Thanks SYorksDeano :D

No problem glad I could help.

Very much doubt it's the TiVo box, still problems in S2 & S6 when I left work at 5 tonight - shouldn't be too long before everything is OK. :)

Your telling me exactly the same as they tried to lol!

I can assure you it isn't the general fault everyone was having,. It hasn't worked since the guy put the box in! We got someone coming Tuesday and I can GUARANTEE they will give us a new box.

Im do not work for virgin, neither do i know much about it but I know its more than a service fault. Its the box!!!

Im do not work for virgin, neither do i know much about it but I know its more than a service fault. Its the box!!!

Or the signal level going into your house but either way an engineer would need to come out......and will probably change your box as well

I am with Virgin Media in S6 and I am totally fed up of it. I have TV packages, internet and mobiles. My internet loses the signal about every 10 minutes, when I try to report it they just talk to you as though you are stupid. I have tried to set a limit on my son's mobile which they said they would do and then the bill is about £30 more than it should be. The call centre is really unhelpful.

I am thinking of going to Sky, has anyone else done it. How much notice do you have to give Virgin and how long does it take to book to set Sky up.

I am with Virgin Media in S6 and I am totally fed up of it. I have TV packages, internet and mobiles. My internet loses the signal about every 10 minutes, when I try to report it they just talk to you as though you are stupid. I have tried to set a limit on my son's mobile which they said they would do and then the bill is about £30 more than it should be. The call centre is really unhelpful.

I am thinking of going to Sky, has anyone else done it. How much notice do you have to give Virgin and how long does it take to book to set Sky up.

Better go to plusnet, I did and the service is much better and no down time.
Freeview replaces the TV package more than adequately since I rarely watch TV anyway
And the call centre staff speak english as well.

I am TOTALLY disgusted with the Customer Services one of my residents received from Virgin Media. On 18th January 2012, up in Wisewood, workmen accidently cut the wires of virgin media to a residents property. This particular resident is very vulnerable and her Virgin telephone line is connected up to City Wide Alarm system. This lady had fallen on the floor and tried her hardest to attract the attention of people outside to let someone know what had happened to her. Two hours later her daughter arrived at the property and found her mom on the floor and her mom had soiled herself. The family contacted Virgin media to explain that there were no telephone connection to the property, that their mother was vulnerable etc etc etc. Virgin said that they could get an engineer out to the property on MONDAY 23RD JANUARY!!!! It took a lot of phone calls (and shouting) from the family, the carers, the Liaison Officer and Site Manager to get Virgin to shake their ass into gear and get the lady's telephone line reconnected. I am the Liaison Officer in question and I am trying to find a way of submitting a formal complaint to Virgin Media. As you seem to be in the know, highflyerjak, can YOU help me with this?

Sorry about that.... :|

Sky TV uses a satellite dish, I doubt it's related to an VM network issues.

Doubt being the operative word....:suspect:

virgin media are crap

virgin media are crap

Guessing your with Sky then.....:hihi:

i love virgin..i have had sky bt vision and talk-talk....al l thress internet was very slow and i was told that nothing could be done.Now i know that not every one who is with these companys has slow internet but you just wont know until you've signed up.

with virgin you are guaranteed fast internet(not saying people dont have problems with virgin)but at least its guaranteed speed.

i absolutely love my virgin tivo service.i must admit that switching over and using the remote is much more smoother with sky,but tivo seems to be improving with updates.

Sorry about that.... :|

I got in touch with "Neil Berkett" but it was a "Raj Tandon" that replied to the e-mail. I then got an e-mail from "Penny Patchett" and glad to say, everything has now been dealt with. :thumbsup: :D

Or the signal level going into your house but either way an engineer would need to come out......and will probably change your box as well

We had a V+ box just before and that worked perfect. Anyway the guy came and guess what.... He changed the box and it now works!

Hi there Highflyer"joke"

Sorry mate but you are not helping anyone on this as the infomation that you give is totally incorrect.

There are no call centres in Nepal
Virgin don't tell customers when and when not to call in
6 months for a tech, your having a laugh. Only time that could ever happen is if they need to dig up the road.

I insist that people on this thread take the infomation given with a very large pick of salt.

I hope they stop messing with it soon, for a few week now mine has been acting the goat.

Any more and I'm ringing in for a refund.

I had Virgin media TV a few years back and it was a very unpleasent experience despite 22 so called engineers turning up to try to fix the problem they couldn't therefore I cancelled my contract with them. They said I couldn't and I politely informed them as it hadn't worked in the 9 months I'd had it they had broken their terms to me me as a customer. I threatened them with court action and they refunded me all 9 months including the installation fee and I signed up with Sky straight away. I asked them to collect their set box otherwise I would charge them rent for it (£50 a day+vat) and when the engineer came to collect it he saw that I had a Sky dish.... and his imortal words were "Virgin TV is rubbish (I'm being polite here) you're better off with Sky". We've had the same Sky box and never had a problem with it since.

I also have Virgin phone and broadband and have had some rather interesting conversations with various managers over the past 12-18 months or so. When I mentioned the previous action and mentioned court action all of a sudden my broadband works fine and I've since never had any issues with it.

And before I get the sarky comments, to switch to Sky or back to BT its going to cost me a fortune to do so through no fault of my own. Any further issues and Richard Branson can dig into his pocket.

The moral of the story is that fibre optic is supposed to be better which is fine until you have lots of people sharing the same line - it sloows down, with a telephone cable there is one user and this cable goes direct to the exchange (this is not rocket science).

Despite this you have to give Virgin the opportunity to correct the problem, delays do happen for whatever reason however if it happens on a regular basis as it did with our service get onto them and demand a partial refund. They won't refund you cash wise however they will credit your account with at least £10. They will still insist they need to check the line and will leave you on hold for what seems like forever but hang in there. If more people did this then they would have to listen, either that or go bust.

You pay for a service and thats exactly what you should get as opposed to excuses and a call centre in India, where are the managers ?non are available EVER! unless you really push for it

You will find a better deal on the Virgin Media website as some of the offers are exclusive on there. :)

Out of interest are you on commission for Virgin Media?? or for that matter are you one of those managers that are totally impossible to reach as none are available at anytime?

All I know is when I turn up on a job, that's what I get told. Nepal is used as a secondary call centre for Scotland instead of India.

Sky use VM cables - FACT! Same for BT Infinity - they are both managed and owned by VM.....:loopy:



Oh, and i don't talk [removed], [removed] or [removed] for the matter! ;)

Virgin media in England use call centres in India, Pune being one destination, I think the other is Delhi or Kolkatta. They use overseas call centres rather than using our own workforce because its cheaper to do so. That said a lot of companies do nowadays so they are not alone

Pune is a call centre with Virgin, but to be honest i would rather have a phone call with an off shore call centre rather than lose a tv service........... (which has 1000 channels that mean nothing to me al jaz, dirty house wives, shop till your broke, fishing for beginers etc etc)......... everytime there is a light flutter of rain.
Give me catch up tv on demand, music on demand and a TIVO box any day.

Oh and i haven't had a wireless broadband speed LESS than 27mg and i have had 31mg when i'm on the 30mg service.
And Oh again my friend down the road, and actualy another as well get a max of 0.25 and 7mg. And thats on Sky's amazingly impressive 20mg service. PLEASE THEY ARE HAVING A LAUGH!!!!!

ADSL BROADBAND GO TO HELL.

Pune is a city in India, not a call centre.

Doubt being the operative word....:suspect:

You're talking complete bobbins. Is that more clear?

virgin media is pfffffffffffftttttttttt

Highflyerjak is a student who is studying "Interactive Media", whatever that means, who has worked for Virgin on and off for 16 months spread over 3 years (his words not mine) so he/she thinks he knows it all. Challenge him/her and he/she replies with offensive, abusive remarks and childish little pictures, which reflect his/her immature narrow student mind.

Don't take too much notice of his/her comments, just because he/she adds the word "fact" doesn't mean to say it is.

I am with Virgin Media in S6 and I am totally fed up of it. I have TV packages, internet and mobiles. My internet loses the signal about every 10 minutes, when I try to report it they just talk to you as though you are stupid. I have tried to set a limit on my son's mobile which they said they would do and then the bill is about £30 more than it should be. The call centre is really unhelpful.

I am thinking of going to Sky, has anyone else done it. How much notice do you have to give Virgin and how long does it take to book to set Sky up.

We are in S6 and on VM and must say we have probably had 2 issues with the cable service, be it VM, Telewest or Yorkshire Cable, in the 16ish years we have been subscribers to the service, and the problems have been sorted very quickly and efficiently by the provider, TV has always been good, as has the phone, mobile and LL, and as for the BB, never had it go down in 3 years, superfast speeds on 30Mb. Allround big thumbs up for VM, but hey-ho, thats just me (and no, i don't work, or know anyone who, works for them, I'm just a very satisfied customer) :thumbsup:

I am in S8 and in the years I have had Virgin, I haven't really had any major problems. Have to say, not thrilled with the Indian call centre, I don't understand them, nor they me!!

I am with Virgin Media in S6 and I am totally fed up of it. I have TV packages, internet and mobiles. My internet loses the signal about every 10 minutes, when I try to report it they just talk to you as though you are stupid. I have tried to set a limit on my son's mobile which they said they would do and then the bill is about £30 more than it should be. The call centre is really unhelpful.

I am thinking of going to Sky, has anyone else done it. How much notice do you have to give Virgin and how long does it take to book to set Sky up.

no problems for me and we have 3 laptops running at anyone given time..s6 also

I am with Virgin Media in S6 and I am totally fed up of it. I have TV packages, internet and mobiles. My internet loses the signal about every 10 minutes, when I try to report it they just talk to you as though you are stupid. I have tried to set a limit on my son's mobile which they said they would do and then the bill is about £30 more than it should be. The call centre is really unhelpful.

Also in S6 and our internet is fine. I agree with you about the call centre but they work to a script that deals with most common problems; if you persevere through that you do eventually get put on to someone with a clue.

Are you using the Superhub?

Our VM internet keeps dropping out too

Mine's been fine in S6, TiVo and BB

I'm currently working with Virgin Media as part of my coursework and have been since September so this is how I know!

there is a problem in the Sheffield area generally especially in the S2, S6 & S8 areas. Tonight there has been a problem with the fibre optics in S8 especially resulting in little or no TV channels in some cases. Will it be fixed by 11pm? Million dollar question! Actually, it should be!

Engineers have found the fault and are fixing it now however it may take longer than expected. I've personally been working on the problem since 0800 and only finished around 2000 tonight - one bloke I spoke to got called in at 0340 this morning because of a serious fault and was still at work 20 mins ago when I rang him!

Service should be back fully within 24 hours to ALL areas!

any more info on the problems in s2,s6 + s8 ?, why is the service affected more in these area's ?

any more info on the problems in s2,s6 + s8 ?, why is the service affected more in these area's ?

Should be fixed now. Was down to upgrading everyone's BB speed. :)

virgin media is awful, ive been with them for less than 6 months and i can honestly say that i hardly get the internet. it never works, when i ring up for assistance they are extremely rude and never want to help. they wont send anyone out and wont even credit my account. i dont know what the tv service is like but if youve had any sort of contact with them i can imagine its bad.

oh and i live in s7.

I've had a contract with them for about a decade. My TV has worked for that entire time as has my broadband.
There have been problems of course, but I think if I totalled it up it be less than a week of problems in that entire time. Most of the problems with the TV have been the box which just gets replaced.
There was a ping problem once (large latency, packet loss), affecting my gaming, that took a few weeks to be resolved, but they did sort it and kept me updated as they were doing the work.

Should be fixed now. Was down to upgrading everyone's BB speed. :)

Thought S8 upgrade was down for June/July time?

Should be fixed now. Was down to upgrading everyone's BB speed. :)

Thought S9 upgrade was July time too

do not no i am in s5 and on bt

Thought S8 upgrade was down for June/July time?

When I phoned VM up last week they told me we were being upgraded in S8 on Feb 20 2012.

When I phoned VM up last week they told me we were being upgraded in S8 on Feb 20 2012.

im sorry if you were told an exact date we cannot give out exact dates as we dont know them purely because if we cannot deliver on that date then it defo looks bad on VM. As far as we know the work will start in the next few months, i know for S9 its definately july onwards and other parts of sheffield october onwards (not bad for a cleaner lol)

im sorry if you were told an exact date we cannot give out exact dates as we dont know them purely because if we cannot deliver on that date then it defo looks bad on VM. As far as we know the work will start in the next few months, i know for S9 its definately july onwards and other parts of sheffield october onwards (not bad for a cleaner lol)

Well, if it doesn't happen, it will just be yet another example of taking back word or misinformation on VM's part, to add to the growing list. I'm getting utterly sick of it to be honest.

Thanks for the information, by the way.

my internet goes every so often

Well, if it doesn't happen, it will just be yet another example of taking back word or misinformation on VM's part, to add to the growing list. I'm getting utterly sick of it to be honest.

Thanks for the information, by the way.

Im sorry youve had bad info was it customer care by any chance?
if you need any info or any help with anything just pm me on here im on here practically every day and I will try my very best to answer them for you :)

Here's the site you need to find out when broadband is being upgraded - http://doublespeed.virginmedia.com/?buspart=Portal_E5

In some cases it will be more than doubled (confirmed both by letter and the lovely gentleman in the Sheffield call centre).

But, the internet problems are not down to the changes with broadband (according to Virgin). They haven't a clue what the problem is :rolleyes:.

Im sorry youve had bad info was it customer care by any chance?
if you need any info or any help with anything just pm me on here im on here practically every day and I will try my very best to answer them for you :)

I think it was faults department.

That's very good of you, thank you.

Here's the site you need to find out when broadband is being upgraded - http://doublespeed.virginmedia.com/?buspart=Portal_E5

In some cases it will be more than doubled (confirmed both by letter and the lovely gentleman in the Sheffield call centre).

But, the internet problems are not down to the changes with broadband (according to Virgin). They haven't a clue what the problem is :rolleyes:.

Thanks. Checked that out now. At least when they said my TV would be back on by 11, they were only a day or so out. But 4 months later than they said on the phone? :o:rant: What planet are they on?

We're in S5 - not far from Concord Sports Centre and not had internet connection for most of the day. Got it on for a few seconds but only back on fully in last couple of hours

This week I had no WiFi connection on laptop or phone, thinking it was something to do with all the problems locally I left it a while. Gave them a ring next day and after an hours worth of tests on my hub and pc, it turned out my hub was faulty. Just had a brand new one sent out. So always check your equipment is working properly.

This problem aside how is virgin media in general?. I'm finishing with sky soon, do virgin do decent packages including sky sports and broadband?.

dont do it!! nothing but trouble! virgin is awful! and everytime i ring up customer services they talk to me like rubbish!

i love virgin..i have had sky bt vision and talk-talk....al l thress internet was very slow and i was told that nothing could be done.Now i know that not every one who is with these companys has slow internet but you just wont know until you've signed up.

with virgin you are guaranteed fast internet(not saying people dont have problems with virgin)but at least its guaranteed speed.

i absolutely love my virgin tivo service.i must admit that switching over and using the remote is much more smoother with sky,but tivo seems to be improving with updates.

definately not! im paying top whack and its slow as ever. and even while writing this the internet cut out

I was supposed to have an engineer come out today as, apparently, the problem with the internet is down to the signal being too strong. Anyway, they were told to avoid the school run time and given my mobile number in case I wasn't back yet. Got home to find a note on the doormat and no phone call, how surprising!

definately not! im paying top whack and its slow as ever. and even while writing this the internet cut out

I pay for 20mb and get it so long as it's wired. The wireless service is my problem.

I pay for 20mb and get it so long as it's wired. The wireless service is my problem.

we have the wireless service thats the problem. however there are four of us sharing the internet with laptops and consoles etc so wired is out of the question :( however if they cant keep up with customer demand and provide a service we pay for then they shouldn't offer it. your a lucky one!

we have the wireless service thats the problem. however there are four of us sharing the internet with laptops and consoles etc so wired is out of the question :( however if they cant keep up with customer demand and provide a service we pay for then they shouldn't offer it. your a lucky one!

We pay for 30 Mb. 2 wired + 4 wireless and we get great service, always at or nearly at 30 Mbps wired and 25-30 Mbps wireless when we run a speed test. We use a separate router and just use the hub as a modem.

Their call centre can be rubbish but that's call centres for you. I think we've had 3 problems that needed support in 14 years (Yorkshire Cable, Blueyonder, then Virgin Media).

You have problems with your local wireless connection... I guess that you have a virgin supplied access point? Are the problems related to being too far from the AP, too many walls? Or does it happen even if you're sat next to it?

You have problems with your local wireless connection... I guess that you have a virgin supplied access point? Are the problems related to being too far from the AP, too many walls? Or does it happen even if you're sat next to it?

yes it is virgin supplied now that you mention it, its even when im sat right next to the super hub it still doesnt work. and when i ring up virgin talk to me like im stupid and then when their over the phone tips dont work it must be all my fault!

yes it is virgin supplied now that you mention it, its even when im sat right next to the super hub it still doesnt work. and when i ring up virgin talk to me like im stupid and then when their over the phone tips dont work it must be all my fault!

Have you tried changing your wireless channel? Have you used inSSIDer to check for interference?

yes it is virgin supplied now that you mention it, its even when im sat right next to the super hub it still doesnt work. and when i ring up virgin talk to me like im stupid and then when their over the phone tips dont work it must be all my fault!

I'm in the same room with no obstructions when mine goes down. They tried to blame my laptop to start with, then the modem / router and sent me a new one, then it was the settings, now it's the signal. I don't think they have a clue.

Have you tried changing your wireless channel? Have you used inSSIDer to check for interference?

ive tried everything that we can think of and also what virgin have suggested and still no luck. most of my street has virgin and most of the are half and half. some like yourself have had hardly any problems whatsoever and are totally fine. the other half including me are sick and tired of paying for something were just not getting, they wont send me another super hub or send anyone out.

I'm in the same room with no obstructions when mine goes down. They tried to blame my laptop to start with, then the modem / router and sent me a new one, then it was the settings, now it's the signal. I don't think they have a clue.

It's the hub; it's notorious for dropping wireless signal. There are suggestions of how to fix the problem on the VM forums, or you can just get a proper router (we have a Cisco) instead.

It's the hub; it's notorious for dropping wireless signal. There are suggestions of how to fix the problem on the VM forums, or you can just get a proper router (we have a Cisco) instead.

i may have to buy another router however bit annoyed at having to get something that should be provided. you been very helpful though :)

some like yourself have had hardly any problems whatsoever and are totally fine.

Probably because we don't use the hub as a router ;) It's a terrible bit of kit

It's the hub; it's notorious for dropping wireless signal. There are suggestions of how to fix the problem on the VM forums, or you can just get a proper router (we have a Cisco) instead.

Even though it's been changed and the problem still exists?

i may have to buy another router however bit annoyed at having to get something that should be provided. you been very helpful though :)

If you tell them yours is broken they usually send you one out.

Even though it's been changed and the problem still exists?

definately still exists with me!:hihi:

If you tell them yours is broken they usually send you one out.

ive told them they refuse to send one out, apparently im stupid :help:

Even though it's been changed and the problem still exists?

We had the hub installed recently and refused point blank to have it as a router, despite lots of grumbling from the installer and dire warnings about using our own router. We've had zero problems with our wireless, and we use a lot of bandwidth.

(I shouldn't say that, because we'll probably now lose wireless :hihi: )

I know this was from a post from a few weeks ago but are you implying that BT Infinity is owned and maintained by Virgin Media as this seems to be how your post reads.If this is the case then it is news to me and my colleagues who work on BT Infinity but I will of course bow to your superior knowledge. All I know is when I turn up on a job, that's what I get told. Nepal is used as a secondary call centre for Scotland instead of India.

Sky use VM cables - FACT! Same for BT Infinity - they are both managed and owned by VM.....:loopy:



Oh, and i don't talk [removed], [removed] or [removed] for the matter! ;)

Ye gods but I just love ringing 150 and listening to the recorded woman telling me "OK, let's get you some help, you have 5 options, press 1 if...".
[/QUOTE]

Despite that the voice is sooo sexy :love: but seriously I know what you mean, its soul destroying especially with the Indian call centres

Hi has anybody else got no virgin tv or Internet in the s5 area?

I bet you're going to get some jokes about no virgin in S5.

I bet you're going to get some jokes about no virgin in S5.

Well I had to look twice at the thread title. :hihi::hihi:

:hihi:There must be one somewhere:hihi::hihi::hihi::hihi:

Hi has anybody else got no virgin tv or Internet in the s5 area?

im in s5 ours is ok have you paid your bill ??:hihi:

:hihi::hihi::hihi:Bit like the crooked spire in chesterfield being straight overnight ........xx:hihi::hihi::hihi:

i'm in S5 - television is usually ok but internet can be hit and miss some evenings

all back up and running again now, thanx.

hi pics back but no volume anybody else.

Anyone having problems with their Virgin Media landline? No dialling tone and unable to receive.

We had problems with the Virgin V+ box, they have bought a cheap replacement ... and the pic quality is different. Not sure about the phone, but the internet is working fine.

have a problem with both phone and tv when you ring they cant find a fault because its working then .this happens afew times i do know when the contract is up will be going elsewhere i live in sheffield 2thanks

We have had no dial tone and have been unable to receive calls for days. I checked online and there are no reported problems. I haven't got round to calling them yet.

If people who are experiencing problems mention what area they live in it would help, I live in Woodseats and have no problems either with the phone, internet or TV

We have had no dial tone and have been unable to receive calls for days. I checked online and there are no reported problems. I haven't got round to calling them yet.

Folk have not been able to get through on my virgin landline either, the last few days..

I'm in Woodseats.

I pay for a phone line from Virgin and if I was sure the problem was not being caused by me having a faulty phone or that I hadn't partially pulled the phone jack out of the socket then I would not only expect Virgin to get an engineer out within let's say three working days but I'd also be asking for my bill to be reduced for the amount of downtime I was experiencing.

Deep breath...

So yesterday morning I got up to find that both the TV and broadband from VM were off. Just like last Monday when they were both off for 12 hours, grrrr. Last Monday I spent the best part of 45 minutes listening to their recorded muzack before having the "pleasant" experience of talking to one of their script-reading drones at the Indian call centre.

Yesterday I first got through to one of the TV dumplings, who insisted on making an appointment for a technician to call. This despite the fact that I told the dope that, based on last weeks experience - I'd be getting an automated call telling me that the fault had been fixed and the appointment cancelled. Then I was passed on to the broadband drone who was equally "helpful". Whimper. Sure enough, the fault was fixed a bit later and then I got the automated call offering to let me cancel the appointment, which I did. Then a bit later I got another automated call telling me I'd cancelled the appointment. Well, durrr, I know that.

So everything is fixed and the appointment cancelled, yes?

Of course not, this IS Virgin Media we're talking about. Got in from work to find a card on the mat, written by the tech who had called for the (cancelled yesterday) appointment. So I rang the bloke to confirm everything was cushty. He was quite happy with everything and not in the least bit surprised that things had gone awry. Decent bloke, we had a laugh about it.

Then I thought, "Hang on, why should I pay for a call to the tech's mobile, when the c*ck-up is Virgin's fault?" So on the blower to the Virgin no-help-at-all line, hoping that I'd get through to the Liverpool call centre. I should be so lucky, India again. Whimper.

Prashant tells me I won't be charged for the call to the mobile but it takes 24 hours for the call to appear on the system (that in itself sounds like sphericals to me). Plus I've asked them to send me an email, explaining what went wrong with their system and what they've done to ensure their customers will be better served in future. I know that email will never arrive but winding up corporate numpties is one of the few pleasures I get these days :twisted:

Good thing Virgin don't run the water supply system, baths would be constantly empty.

Aaaaaand relax...

For the love of God!

Just had ANOTHER automated phone call telling me I've had a problem and if it's been fixed press 1, if it hasn't press 2.

Prashant, get your posterior ready for a kicking, here I come, you total numpty...

I will never use Virgin Media ever again. They disconnected my mobile internet dongle for no reason. I rang them twice and twice I was told I was totally disconnected, nothing more to pay. Despite this I got a bill for the mobile internet a month later. I rang them and told them they weren't getting a penny of my money (I'd already cancelled the direct debit). Funnily enough, I haven't heard a peep from them since.
I think I'll stick with Plusnet, no problems whatsoever with them and a local call centre (down t'road :hihi: ) Incidentally, does anyone want to join them? I get a discount for recommending people :D

Well......I am looking into a landline, mobile phone and broadband package, not TV though, and I was going to go and talk to Virgin, but sounds like that would be a waste of time and money!!!

Complaint sent to Richard's clowns. Although it has to be said that actually communicating with them electronically via their website is tricky. You'd think that they'd DELIBERATELY buried the contact stuff deep on their website to make it hard for customers to have a pop at them. Surely not.

Ofcom have also been sent the body of the text forming the complaint...

Grappler - TBH, when the service works (99.9% of the time), it's absolutely fine. It's just that when things go belly up, it's a complete pain in the posterior to get any kind of sense out of them. They are well set up to take your money - but deal with complaints in any kind of reasonable manner? EPIC FAIL I'm sorry to say.

Complaint sent to Richard's clowns. Although it has to be said that actually communicating with them electronically via their website is tricky. You'd think that they'd DELIBERATELY buried the contact stuff deep on their website to make it hard for customers to have a pop at them. Surely not.

Ofcom have also been sent the body of the text forming the complaint...

Grappler - TBH, when the service works (99.9% of the time), it's absolutely fine. It's just that when things go belly up, it's a complete pain in the posterior to get any kind of sense out of them. They are well set up to take your money - but deal with complaints in any kind of reasonable manner? EPIC FAIL I'm sorry to say.

Worth knowing, cheers.

You could always go to Sky TV. Theres a bloke who works in the sky truck on fargate who will help you out, he's a smashing chap, think his name is Mark ;)

I must be blessed by the broadband gods. Been with VM for about 8 years, never had a days trouble with them for TV, phone or broadband. I'm aware of people who have had endless problems with them though, I get exactly what I pay for all the time, when I call up to say its too expensive they cut my bills for me and give me "free" stuff. I can't complain about them at all.

None of this helps you of course!

I must be blessed by the broadband gods. Been with VM for about 8 years, never had a days trouble with them for TV, phone or broadband. I'm aware of people who have had endless problems with them though, I get exactly what I pay for all the time, when I call up to say its too expensive they cut my bills for me and give me "free" stuff. I can't complain about them at all.

None of this helps you of course!

+1 have to agree I've never had a problem

If your attitude on the phone was the same as in your posts I wouldn't blame them for not being very helpful