1st person in queue and had to wait 7 minutes..was not told this by woman serving at time of placing order and then when I left two teenage vicky pollards stood in doorway being clever refusing to move.

Worse when I rang KFC to complain got a arse on the other end of the line..who when I refused to give my phone no, (i had given an address) point blank refused to give me the area managers name unless i gave him a phone number and then terminated the call.(at no time was i abusive)
when i re called i got a different woman who gave me the required information with no trouble.

Fed up off going to that shop and beinging treated like i'm an inconvience and lost track of the number of times got home and the order been incomplete..now takento checking it prior to leaving and the drive thru on penistobe road aint much better at geting orders right

Maybe someone should tell KFC the old saying: "You pay peanuts, you get Monkeys"

Doubt they'd listen though.

Wilf

why dont you stop going there then?sounds like you're never happy with the food/service so try somewhere else

Phone back and ask for the customer careline, they are legally obliged to give you the number for it. Alternatively write a letter to head office addressed to Mr Bharat Patel, he owns the franchise, and its Corporation street, Rotherham. It used to be Readywell foods co but im not sure if it still is called that.

But thats definitely the franchise owner and the address. He would be very pleased to hear of your complaint, as had you have been a mystery shopper, they would have got an extremely low score which reflects badly on him and his franchise. Also he is very keen on excellent customer service and would do anything possible to make sure all KFC customers recieve it.

Hope this helps.

Why are you complaining... thats good service. At least you didn't get the scarlet coloured chicken they regularly serve. :hihi:

rob12..please don't be so presumptious about wot i like etc..I appreciate good service thats all..not being grunted at..my order being correct..its not rocket science..I work in customer services and we wouldn't get away with it..I don't complain for the sake of it..mistakes happen but when it becomes a regular thing then maybe re training is an issue..and theres no excuse for ignorance and rudeness

i meant that if you repeatedly get bad service from this place and regularly have the wrong order, then stop going there. they lose your custom as a result of their poor service etc. i didnt mean to imply you think this about all places.

1st person in queue and had to wait 7 minutes..was not told this by woman serving at time of placing order

A whole 7 minutes? The nuclear attack warning was shorter but at least the food would have been more edible afterwards.

I'd stop going.

Lets be fair Tony, If fast food is supposed to live up to it's name then they should really have it ready to go as soon as the money changes hands. Granted it pants food, the "restaurant" is staffed with cretins and the likelyhood of you getting the food ordered is the same as the euro-millions win, but they should at least have your processed crap ready to serve asap.

If they actually cooked it from fresh and used proper ingredients rather than opening box A, Putting food B on to hot plate C and placing in generic box D then I could understand a wait.

Perhaps you're right Swan_Vesta, it should be instantly available.

Perhaps the 7 minute wait was God's little hint to spend 10 minutes knocking up a chicken stir fry for half the price. :hihi: It saves on petrol too.

We must be dellusional Tony, it's us against the many headed beast that is the KFC customer base. Surely we can't be right!

Semerpus: I hate to be the bearer of bad news, but if you buy $hite from retards then expect satisfaction to be as alien as integrity is to the labour party.

When I was doing my A-Levels a few years ago, I worked at KFC for eighteen months. If I'd served you, you would have received your food promptly and, should the situation have called for it, it would have been accompanied by intelligent conversation or perhaps a literary quote. :D

(Plus, I'm quite good-looking too, making a change from the endless parade of blank spotty faces, so, if you happened to have been female, that was another bonus for you. ;) I'm only joshin' - I'm not big-headed really, I actually have quite low self-esteem...)

Arguably, at certain times, especially towards the end of the night, certain items on the menu run low and, depending on how much of a 'jobsworth' the team leader is, they may refuse to cook certain products unless a customer specifically asks for that item. If I remember correctly, zinger burgers, for example, take about eight minutes to fry. (Can't believe my brain still holds that useless nugget of info! Pun intended...) This might explain your delay. Plus, being trapped in a greasy kitchen is a horrible existence, especially if you have higher aspirations and/or lots of angry customers, so motivation may be at an all time low. But I'm not making excuses.

Unfortunately, I was in the minority; it's absolutely true that the majority of staff in the fast food industry are pretty clueless and have zero initiative, and that's simply the reality of it. I personally wouldn't eat at KFC again; I've seen what happens behind the scenes. I'll never look at a hash brown the same way again...

Bharat Patel is a tool.

He doesn't care about the customer just his own profits. He treats his employees like ****e so maybe that's why they are so poorly motivated and can't be arsed. Why do you think he employs so many foreign people (that speak poor English in some instances) ? That's because they havn't got a clue what they are in for, and Bharat doesn't give a toss as they are working hard for poverty pay and think it's the norm.

Pilon - Who are you? I'm in Grenoside too.

I've been in this very KFC a number of times and it never ceases to amaze me how slow they are at serving and how surly the staff can be.

I actually find it entertaining and sometimes wonder if all the children that work there are given a temazepan before they start their shift.

my mate from school works there and also a girl i went to school with works there, although i never go there, it is full of kids and chavs!

The KFC at Attercliffe (near arena) is terrible, the place is always dirty, the bins are overflowing and you can never find a clean table, and this is when the place is empty.

The inside service is slow and the drive thru is so unreliable you have to check your order before you leave.

Bharat Patel is a tool.

He doesn't care about the customer just his own profits. He treats his employees like ****e so maybe that's why they are so poorly motivated and can't be arsed. Why do you think he employs so many foreign people (that speak poor English in some instances) ? That's because they havn't got a clue what they are in for, and Bharat doesn't give a toss as they are working hard for poverty pay and think it's the norm.

To be fair Bharat Patel can only employ people who apply for the positions he has vacancies for, and generally I think its down to the manager of that particular store who gets the job!
If you think of it from his point of view why should he pay his staff more?? He pays them peanuts (i know from my own experience), they are arsey with the customers but yet the customers always go back! Hes not loosing out on anything.
There are more fast food chains in hillsborough to choose from so why not avoid going to KFC if you are not satisfied with the level of service you have recieved.
If more people did this then maybe Bharat would get the message!

I worked at the penistone road and middlewood branch whilst doing my A levels about 5/6 yrs ago. And you may all sit there and say Bharat is a tool or whatever, fair enough but you cannot say he doesnt care about customer service because he does.

Staff members are trained in customer service and just because they dont use their skills, doesnt make Bharat to blame. The store manager should pick up on this fault and deal with the employee appropriately. Afterall, Bharat cant be in all of his stores all of the time. And also may I just add that if you have an experience where you recieved poor customer service, then you should make a formal complaint, Because how are staff meant to improve if the Store manager doesnt know.

Pilon - please say more....
What DOES go on behind the scenes?

Looking forward to reading your reply...

I also find that they can be very slow to serve you there as well - but sometimes they are really nice and v efficient.

Maybe just a rumor but while I worked there I was told they had the 3 second rule! 'If its dropped on the floor but picked up within 3 secs its ok to sell'. :gag:

Yuck!!! Hope that is not true!!!

Well put it this way I have never eaten KFC since I worked there. But I suppose every fast food place have there bad habbits! I know somewhere that fry chips and if there not sold and left to go cold, re-fry them until someone buys them.

Bharat does care about his customers yes... They provide him with profits. Employees... ha ha ha yeah right.

Staff members trained? Ok so sitting in a room reading a large book (which is not monitored and not asked questions on) is training? Fair enough. Having answer sheets to questions is training? Fair enough. Having employees that can't read English, can hardly understand English and can't write English is appropriate? KFC is an interactive job where you have to interact with a customer, how can this be done when you can't fully understand the English language? Bharat thinks this is fine though as 'it will do' this type of employee is being exploited because they find it hard to get a job elsewhere but Bharat's doors are always open...

Yes Bharat can be in his stores all the time, he has installed cameras everywhere and sits on his arse watching us from his home... Yes they are even in the changing rooms.... Nice one Bharat you perv.

You may say 'oh the store managers should know better' but they are in the same boat as any other emloyee and also get treated like ****e.

Until you work there (like I did) you will be none the wiser on how these franchises are operated i'm afraid.

The 3second rule is bull**** but if a tray fell on the floor is was put back in the cresco.. I could tell you a heap of stories, if you asked Bharat he would probably play the fool 'oh really? they do that?' It's laughable. Hey he's not going to care about some wasted chicken is he?? Even if he does charge his staff 10p for dips, talk about job perks WOW!!!111

I always thought that KFC stood for Kentucky Fried Crap.

One good thing, it looks like another customer has been saved from the consumption of unhealthy food. I can't belivieve the smella which exude from that place. Sometimes when you step off the supertram the wiff is enough to render you unconscious.

Places like kfc and muckdonalds are a grave risk to public health and should be closed.

It's amazing how we are becoming americanised -we should educate people about the dangers of this food. Our 'retail parks' are more than 50% us companies

Jamie Oliver mentioned children being so clogged up by this food that the only way they can **** is through their mouths. I thought he was joking or exaggerating. Unfortunately he was not. This problem has been confirmed by teachers and hospital workers.

We are abusing our children if we let them eat this stuff.

and the assholes who sit in their cars with their engines running giving their own children asthma .. don't get me started!!!

QUALITY.....Love this thread,my mate is the manager of KFC hillsborough so gonna print off all posts and give them to him.Hopefully this will improve standards for you lot......Plus its gonna give rest of us a bloody good laff in pub on sunday
CHEERS!!!

it's all rubbish, briggy.

Let's face it, if you cook anything in pressurised oil it's bound to end up in the food. The stuff is so greasy. It makes me nauseous to think about it.

So it doesn't matter if it's Hillsboro, Middlewood, Eccleshall, Broomhill, etc it's a kind of slow homicide imo.

Thy really are a public health risk and are killing our children with stupid parents buying in to the advertising. Very sad.

So your mate is a killer!!

I wish it was funny.

And if you try and use sh*t in this software it comes out ****. So in the above post please substitute faeces for ****.

No Coyote my mate aint a killer.....Jesus Christ!!!
Hes manager of a fast food chain that serves crap food,employs dingles as staff and pays them peanuts (Because he is told too),and he hates it.
But.....HE DOESNT FORCE PEOPLE TO BUY THE STUFF!!!
If someone walks in and asks for a Bargain Bucket he isnt gonna refuse them is he!!! (Think about it!)
Personally i cant stand the stuff........WHICH IS WHY I DONT BUY IT!

Is your mate Andrew or Lloyd Briggy?

called in to the 1 on attercliffe last year, ordered at the drive through, went to collect the food (or wait as the case was!) looked in to the kooking area & there's an electrician drilling the ceiling above where the food was been cooked! not eaten any since, & wont let kids have it either.
Vote with your money, & be a healthy eater!

Anyone got any stories bout the kfc in chapeltown?

still waiting for the area manager to call me back..fat chance I believe. So, my complaints now gone in writing and been osted off today.

Nice to know others on here have shared in the same crap service and missing items from their orders.

Maybe the poster who's m8 manages the hillsboro store would care to ask him why they forget to put things in many times....ok to err is human but for it to happen time and time again is downright bad service.Maybe you could pass onto your m8 thats its polite to be told..'just waiting for chips' or 'just be a couple of minutes'

I've though about it and i wont be using any KFC store again but hey will they really be bothered..the loss of my custom is hardly gonna make a big dent in their profits

Ye your right it wont make a big dent in there profits, but if all people unsatisfied with the level of service provided by this particular food chain did the same instead of just moaning about it, I am sure they would soon get the message! So many people seem to have lists of complaints about this place! How many times do you need to be given a reason to moan about it before you stop giving them your custom??

The KFC at Middlewood has really gone even further down hill the past 6 months.

The last time I went in for instance, one person in front of me, took me 20 minutes to get served.

They took the lads order from behind me, then gave him my food, so I was stood waiting for them to cook it again.

Three people all running around doing one order? no wonder they get it wrong all the time.

On a good note, the time I went in before that, they totally screwed my order up, when I got home I found they'd managed to give me double of nearly everything i'd ordered, the joy of having 3 people doing one order.

Anyone got any stories bout the kfc in chapeltown?:rant:oh god where to start hows about when 2 lads went in and one night and because they tried to close the door to keep out the cold while they were waiting not knowing it was broken they then had a complete drunk nut case who was working behind the counter at the time threaten one of them.
or
the monday dinnertime went in and tried to place a order with the nice but not very bright girl who due to her drugged up male work mate shouting and bouncing of the walls got the order wrong.
or the many occasions other food orders have been wrong.
perhaps the time we went in boxing day only to be served chicken which was slimey and find flys in the drinks we got with our meal.
to be honest it got so bad in there i actully boycotted the place even when drunk for neely 2 years.
its only the past 11 months i have given the place a 2nd chance and its still hit and miss but is slightly better than it was.

The KFC at Attercliffe (near arena) is terrible, the place is always dirty, the bins are overflowing and you can never find a clean table, and this is when the place is empty.

The inside service is slow and the drive thru is so unreliable you have to check your order before you leave.
oooooooo yea lol there shockin we once went through drive through and she couldnt hear what we was saying it ended up wi us all nearly weeing our pants laughin it was like the scene from dude wheres my car !!!! the one where they orderin wontons AND THEN !!!!!!!!!!!!!!!!! AND THEN !!!!!!!!! DO YOU KNOW THE ONE ??
and thennnnnnnn !!!!:D

Well the one in town isnt much better. I went to use the toilet last time I was in there, had to ask for it to be unlocked as it had been cleaned, fair enough. Obviously there cleaning standards leave a lot to be desired as there were still muddy footprints on the floor and there was faeces dried and caked onto the toilet seat.
When i complained they tried denying it.

I used to work at McDonald's when doing my A-levels and I think the 3 second rule previously mentioned must a rule of all fats food places. It's not exactly something that goes on all the time, I've never done this myself but I've seen such things on many an occasion. Mainly it's when toasting teh burger buns you have get them out with a tray so you don't burn your self, but sometimes they may have fallen off the tray and I wouldn't be able to remember the amount of times I saw peopel pick it up and put it back on the tray to dress it. The worst thing about McDonalds is they are supposed to use time cards so they can tell how long food has been in the production bin. When I go in a McDonald's I look for these being used and can't remember the last time I saw them in use.

Whenever I go to McDonalds now which is hardly ever I get a Happy Meal, with a hamburger, cucumber and a smoothie. Though the best thing to do if ordering a burger is ask for a 'special order' this means it has extra of something or doesn't have mustard etc, this means they should make it fresh. Though this isn't always the case, I had to rush to get to football last week to popped in the High Street McDonald's ordered as above and watched what the guy behind the production bin was doing as I know the tricks. Instead of making it fresh he left it for a minute after the girl on the front had told of my request then got a hamburger which had been sitting in the production and put it on the top and told her it was ready. I challenged them about this so she said she would go and ask her colleague who made it he insisted he had just made it fresh and put extra onion on the hamburger as I requested. So I said fair enough though I knew this was rubbish when I opened it someone fingers had gone through the top of the burger bun when they made it and it looked as though the ghuerkin was stuck to the splodge of ketchup which had been there for a good half hour. I took thsi back to her at the till and she got him to make a new one which he put a hand full of onions on just to take the urine. You can't win with fast food places, you can't go inn ther and know your going to get the food as it is described on the menu/advertisements so your better off paying the extar pound and getting some 'real' food somewhere else.

My colleague went in the KFC at Attercliffe and the man behind the counter had his hand inside his trousers scratching his bum. :gag:

She complained and they sent her a voucher for a free Family Feast :huh:

this thread is just full of urban myths! 3 second rule, never!

I work in the KFC haymarket, and I never know there is a 3 second rule, i even feel guity that our manager throw everything , he's too strict to keep food fresh.

About language, most of kfc employees are university students. or the staff from european countires. they may not good at English.

but some customers' english is terrible as well. few customers can speak the correct BBC english, most of them are dialect. it's horrible to us as well.

I'll print these complaints for our manager, hope thing could get better in future~

Theres no point in complaining To the store!!

Hit them where it hurts and thats at head office !!! Whether its KFC, Macdonalds , or Burgerking ! The store only can have so many complaints Before the store manager gets it in the neck !!!

Then head office comes down and Finds out why the store manager is getting these complaints !!!!

1st person in queue and had to wait 7 minutes..was not told this by woman serving at time of placing order and then when I left two teenage vicky pollards stood in doorway being clever refusing to move.

Worse when I rang KFC to complain got a arse on the other end of the line..who when I refused to give my phone no, (i had given an address) point blank refused to give me the area managers name unless i gave him a phone number and then terminated the call.(at no time was i abusive)
when i re called i got a different woman who gave me the required information with no trouble.

Fed up off going to that shop and beinging treated like i'm an inconvience and lost track of the number of times got home and the order been incomplete..now takento checking it prior to leaving and the drive thru on penistobe road aint much better at geting orders right


Best KFC is the one in town the Polish who work there work hard and provide good customer services. We could learn a lot from our European Neighbours

I check my order all the time. The service at fast foods is terrible i agree. Food is overcooked or undercooked but if you pay staff peanuts then what can u expect. :gag::D

My favourite quote when i visit mcdonalds on the odd occasion is 'top them up mate please' as the large fries are never full. Plus the big macs can be 20 mins old. Food in these places the past ten years has gone downhill.

Michael Douglas in Falling Down is the way forward people. :hihi:

1st person in queue and had to wait 7 minutes..was not told this by woman serving at time of placing order and then when I left two teenage vicky pollards stood in doorway being clever refusing to move.

Worse when I rang KFC to complain got a arse on the other end of the line..who when I refused to give my phone no, (i had given an address) point blank refused to give me the area managers name unless i gave him a phone number and then terminated the call.(at no time was i abusive)
when i re called i got a different woman who gave me the required information with no trouble.

Fed up off going to that shop and beinging treated like i'm an inconvience and lost track of the number of times got home and the order been incomplete..now takento checking it prior to leaving and the drive thru on penistobe road aint much better at geting orders right


Still lovely grub mind you

OMG will show Mr fibutton this thread, hes a KFC addict !!!! God bless his lil arteries :gag:

i also used to work for the infamous Bharat patel (or ****, as i like to call him).
All the KFCs that are owned by him are crap. He pays his shift managers £5.85 an hour, can you really expect someone on that wage to really give a **** about the quality of the products that are going over the counter.

Stay clear!!! if you want a decent KFC go to the one on city road, it is a comany store and you get decent service and great tasting food.

Phone back and ask for the customer careline, they are legally obliged to give you the number for it. Alternatively write a letter to head office addressed to Mr Bharat Patel, he owns the franchise, and its Corporation street, Rotherham. It used to be Readywell foods co but im not sure if it still is called that.

But thats definitely the franchise owner and the address. He would be very pleased to hear of your complaint, as had you have been a mystery shopper, they would have got an extremely low score which reflects badly on him and his franchise. Also he is very keen on excellent customer service and would do anything possible to make sure all KFC customers recieve it.

Hope this helps.

There is no legal requirment for phone numbers to be disclosed for customer care lines.

Having had first hand experience of working in Bharat Patel's stores I can say thats a perfect example of brutal capitalism and the things businessmen will do for money.

I hear the profits of Meadowhall store last year were near £3million, this is all as a result of even in these tough economic times with the rising cost of living, under 18s are paid a disgusting £4p/h, those aged 18-21 are paid the lucrative £4.77p/h and those that qualify for the 22+ minimum wage earn very little more.
This is a man who is more bothered about making quick money than the welfare of anyone, and somebody who has his own children working in stores at something we could only wish for (or not) at around £2p/h

Ideally, the workforce would be radicalised, unionised and fightback, but the attraction of getting their head down and getting elevated to a shiftrunner seems all too tempting, even these actually earn less than regular staff member of Harry Ramsdens' only next door. It's not even the case anymore that staff can simply get upto and look for a new job as a result of rising unemployment and the vast number of staff being either in training themselves elsewhere be it in college or university, or are unfortunately simply seem destined to stay in the unskilled workforce (not that it would make much difference these days).

There is some plus to go around though, the way things are going it's only a matter of time before we have KFC riots with chicken flying all over the place and the joy of industrial occupations. How mint would that be hey? In all seriousness there is talk of trade unionism amongst some of the workforce, knowing Bharat though he'd attempt to underpin this in some way, thats just the sort of guy he is afterall.

The first rule of business.
Cut corners everywhere. Treat staff like ****. Leach off workers' labour as much as possible.

when ever i have been to middlewood road kfc there is always the same female there don't know if she is the shop manager but her face could fry your chips not one smile from her if she does you can see its false if she looks so doom and gloom then that is going to pass on to the other work force the same attitude. its up to them if they work for this company ok so they having a raw deal but why should we as customers have to put up with there misery looking faces it cost nothing to smile and it goes along way.

me personally would rather walk that bit more and go to the park hotel and eat a lot better food and freshly cooked and a lot cheaper.

That place is unreal,the amount of times ive walked out after waiting an age but heres a few tips regarding that place i wont call it a "KFC" coz its a digrace to the memory of the Colonel,1 if there is more than one person in front of forget it,2 always check your food before leaving, in the last month alone my son came home minus a tower burger & had to go back but my brother wasnt so lucky he was at deepcar before he realised he only had 3 hot wings [his fillet was missing]& 3 when going in late always check they are still serving chicken yep thats right i once qeued for 15mins got to the front & was told "chips" only why didnt they tell people when they joined the queue a bloke behind me had KFC rage & got barred!!

Moan moan moan...

The moral of this story seems to be, If you want crap "food", a better than average chance of strokes, heart attacks etc. & crap service, visit a fast "food" establishment. If you want something nutritious with reasonable service and a better life expectancy - steer well clear.
I must admit though that I often use KFC at the haymarket, to go to the lavatory. It has never occurred to me to actually buy anything there.
I have a suspicion that you only hire the "food" from them anyway.

I stopped going to KFC long ago. Doesn't matter which you go to, they are always so slow, takes forever to get served. Just an aknowledgment that you are there and they will be with you in a minute would be good, but they don't even give you that courtesy.
And I always used to say "NOT TOASTED" for the wraps, but then they would always toast it. Don't they speak English?
I agree with Valentine - the one opposite Sheffield Arena is definately the worst, always filthy, slow even if you're the only one in there.

Ive been to a KFC before and they had run out of chicken!!!!!

I recently went to one on Queens road and it took a frickin age to get served there too! I think they were waiting for the egg to hatch.......

Funnily enough I used to work for KFC (in Alton Towers) when I was doing my A levels and we were excellent.

Why go there then - vote with your feet. The food is awful and crap anyway