Hello,

I get my broadband and phoen through Talk Talk. My broadband connection goes through phases of dropping out every few minutes. It will be fine for days then I'll have to re-connect three or gour times in an hour.

Does anyone else use Talk Talk and have this problem?

Cheers.

Hello,

I get my broadband and phoen through Talk Talk. My broadband connection goes through phases of dropping out every few minutes. It will be fine for days then I'll have to re-connect three or gour times in an hour.

Does anyone else use Talk Talk and have this problem?

Cheers.

Are you using a USB modem - that's the thing with USB modems - they disconnect so easily - unlike ethernet modems (http://www.ebuyer.com/customer/products/index.html?rb=15817000580&action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=86919)... ...may well be worth reading about leases - last post - (on another forum) (http://forum.digitalspy.co.uk/board/showthread.php?t=274209&highlight=lease), as ethernet products stay active for longer...

Are you using a USB modem - that's the thing with USB modems - they disconnect so easily - unlike ethernet modems (http://www.ebuyer.com/customer/products/index.html?rb=15817000580&action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=86919)... ...may well be worth reading about leases - last post - (on another forum) (http://forum.digitalspy.co.uk/board/showthread.php?t=274209&highlight=lease), as ethernet products stay active for longer...

I was using a USB modem. My housemate has since installed a wireless router and it's going like a dream so it seems it was the modem that was the problem. :thumbsup:

Has anyone joined the new Talktalk broadband yet? I signed up yesterday after spending at least 2hours reading their web site, if everything they say is correct (and there in no reason to doubt it) my monthly internet and telephone bill will be £20 per month less than I am paying now. I just wonder what other people think of the new scheme.

I think it looks great too!
i`m planning on seeing how everyone does with it and when my current ties to my broadband provider can be broken i`ll sign up

My only concern, if u read the terms and conditions (about section 5.3 ish)is that they are allowed to install 3rd party (un-named) software on to your pc???? err WHY, so nope for that reason im not going to even think about it as all this screams to me is spyware:suspect:

My only concern, if u read the terms and conditions (about section 5.3 ish)is that they are allowed to install 3rd party (un-named) software on to your pc???? err WHY, so nope for that reason im not going to even think about it as all this screams to me is spyware:suspect:

I've not even looked at the deal but if that is correct then I'm with you on that score. Also, I'm not expecting the QoS to be too good with it being free. I'll let everyone else do the beta testing.

Hi - I've ordered it...After all the advice to get rid of AOL!

It should save me loads to - I currrently pay normal BT line rental, £13.00 per month onetel, then £24.99 per month just for the AOL broadband - which I have come to the conclusion has destroyed my laptop...So I will save loads of cash, hopefully get rid of the demons on here and be flying fast again! Only downside is the three-month wait. I know it's high demand but you would have thought they'd had thought about that and got their bums into gear!

I think they have a download limit - best check.

There was some discussion about this on the wright stuff a couple of days ago. The consumer expert advised caution.

I currently pay £9.99 for my phone line (plus no more than £1.50 on calls) and £9.99 for 1mb broadband from Ntl, which is all together cheaper than the TalkTalk deal. My Ntl will go up to £17.99 in September so I've got until then to hope that the other broadband suppliers will reduce their prices and see how the TalkTalk broadband fares with other people.

well I do the £25 phone deal with free national calls and £17 for 2meg BB

Still think I get a good deal. I can stay on the phone forever :D

I think they have a download limit - best check.

im not sure but i think it was a 40 GIG limit per month

your right, they have a 40gig per month limit, but, that is not too bad, I have been considering going onto their scheme, but, I believe you have to be on BT first, and I have no phone line at all at the moment.

your right, they have a 40gig per month limit, but, that is not too bad, I have been considering going onto their scheme, but, I believe you have to be on BT first, and I have no phone line at all at the moment.

thought they were putting their own mast thingys up so you now dont have to have a BT line?

if its the actually line that needs installing BT will do it but tie you into a contract i think its 12 months, or if they just need to re connect your line its 3 month. Theres only BT and cable that will fit lines.

we have telewest 2mb broadband, cable tv and phone line with free weekend calls for £25 per month

thought they were putting their own mast thingys up so you now dont have to have a BT line?They take over the line from BT using a system called Local Loop Unbundling.

Check carefully with their website checker that they are planning on including your exchange in their LLU program - if they aren't then it will cost you more than the advertised £20.99, and also what date they will be doing the LLU from as well - they are only providing limited cover ATM until they put their own kit in....

And if you need any technical support it's going to cost you a fortune by the looks of things... I agree with previous posters, it's best to let someone else take the risk first to see what it's like before you sign up for the 18 month contract!

Most People Are Only In The Evenings Due To Work So Why They Need To Pay For 24/7 Calls
> To Get Free International Calls You Have To Use A 5 Digit Prefix Code
> They Cannot/Willnot Guarantee Customers The Use Of The Calls Abroad
> Free Broadband, Only If Your Exhange Is LLU (Local Loop Unbundling)
> 1000 LLU Exchanges Will be available In May 2007
> If Exachange Is Not LLu Then Extra £9.99
> LLU May Cause You To Lose All Service For 24 Hours
> The Above Can Lose You To Lose Passwords/Settings On PC
> £29.99 Connection Fee
> 18 Month Contract!!(How Much Has Changed With Broadband In The Last 18 Months)
> Cannot Give Guaranteed Date for The Broadband Activation (Known Cases Lasting In Excess of 6 Weeks)
> Cancel the Broadband Before Activation And Get Charged £45+ VAT
> Cancel While In Term And Pay Remainder Of Term + £70
> Moving House? Then Re-Eneter The Term Again
> Want To Re-Grade Your Broadband? Re-Enter Term
> Need Tech Help? 50ppm (20 minute call = £10, just think about it!)
> Company Reserves Right To Withdraw Or Amend This Offer(!)
> Have A Fault? They Can Charge You For Inconvenience To Them!
> The Company Expects To Run At A Loss Of Upto £50 million In 1st year
> Then Running A Total Loss Of £110m Before Expecting Return
> The Company Even Got 40 Gigabit Mixed Up With Gigabyte
> CEO Admits Their Weakness Is Customer Service
> The Company Now Wants To Sue BT So Add More To Those Losses Above

I took this from another forum, its enough to convince me to stay with tiscalli. I pay £17 a month for unlimited download and all local and national phone calls

Ofcom should from July start removing restrictions from BT so expect BT to offer new packages and be now able to compete fairly. The talk talk package is probably the first of many offers that will be made available over the next few months. You will also find that the diversity of packages will also increase moving away from just phone and broadband. There are over 100 licensed telecomm operators in the UK and all of them will have to compete.

Have a look here (http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=talktalk&PHPSESSID=)

i think BT is the only broadband supplier who don't tie you into a contract so they will be my choice

Isn't BT a 12 month contract?

Most People Are Only In The Evenings Due To Work So Why They Need To Pay For 24/7 Calls
> To Get Free International Calls You Have To Use A 5 Digit Prefix Code
> They Cannot/Willnot Guarantee Customers The Use Of The Calls Abroad
> Free Broadband, Only If Your Exhange Is LLU (Local Loop Unbundling)
> 1000 LLU Exchanges Will be available In May 2007
> If Exachange Is Not LLu Then Extra £9.99
> LLU May Cause You To Lose All Service For 24 Hours
> The Above Can Lose You To Lose Passwords/Settings On PC
> £29.99 Connection Fee
> 18 Month Contract!!(How Much Has Changed With Broadband In The Last 18 Months)
> Cannot Give Guaranteed Date for The Broadband Activation (Known Cases Lasting In Excess of 6 Weeks)
> Cancel the Broadband Before Activation And Get Charged £45+ VAT
> Cancel While In Term And Pay Remainder Of Term + £70
> Moving House? Then Re-Eneter The Term Again
> Want To Re-Grade Your Broadband? Re-Enter Term
> Need Tech Help? 50ppm (20 minute call = £10, just think about it!)
> Company Reserves Right To Withdraw Or Amend This Offer(!)
> Have A Fault? They Can Charge You For Inconvenience To Them!
> The Company Expects To Run At A Loss Of Upto £50 million In 1st year
> Then Running A Total Loss Of £110m Before Expecting Return
> The Company Even Got 40 Gigabit Mixed Up With Gigabyte
> CEO Admits Their Weakness Is Customer Service
> The Company Now Wants To Sue BT So Add More To Those Losses Above

I took this from another forum, its enough to convince me to stay with tiscalli. I pay £17 a month for unlimited download and all local and national phone calls

I just hope I prove most of you wrong and that it turns out that I have done the right thing by signing up with them. Not everyone in this world is there to rip people off, I feel that Charles Dunstone is desting to follow in Richard Branson's footsteps and be a multimilionaire fair and square by making a lot of money for himself while also giving a fair deal to his customers. We will have to wait and see, if I find I was wrong I will come back and tell you so.

[The Company Even Got 40 Gigabit Mixed Up With Gigabyte]
If its only 40 gigabit then that equates to only 5 gigabyte a month.

Isn't BT a 12 month contract?

I am with BT and yes its a 12 month contract............ I have been thinking about TalkTalk but I suspect its not as good as it says ........ anyway time will tell.

I just hope I prove most of you wrong and that it turns out that I have done the right thing by signing up with them.

I've been with Talk Talk for just over a year. The other day (after this announcement had been made) I needed to call them about somthing to do with my existing broadband package. I was cut off twice whilst on hold and the third time got through to someone after holding for more than half an hour.

They should have known that the new package would generate a lot of interest, and ensured they had sufficient capacity to cope. Existing customers shouldn't have to put up with such poor service.

Now, when you call Talk Talk, it's an 0870 number, but it's free if you ring it from a Talk Talk line. My friend had a fault on his line, and had to ring the 0870 number from a neighbour's BT line. He was on hold for as long as I was so I dread to think how much that call cost.

If you use "Say No to 0870" it will generate a "real" area code so that you do not have to pay extortionate rates to call them. If I know I'm going to have to call an 0870 number when phone line/internet dies, I look up the "real" number whilst my internet is still working and write it down so that I never have to call 0870 numbers.

Just a tip, sorry to go off topic :)

I saw the offer and at first is seems reasonable, enough to make you think hmmm might do that......but work out your bandwidth usage first there are programs that can show you this.

Someone mentioned to me also that the contention ratio could be as high as 100:1 which when compared to others is 2 or more times higher.

I dont know if that is a true value for the contention but id ask them outright as they are going to have to save themselves a pretty penny to offer broadband for free.

My advice now is to avoid this company as it seems to be staffed entirely by fools, clowns and idiots.

Good luck if you ever need to call customer services....

My advice now is to avoid this company as it seems to be staffed entirely by fools, clowns and idiots.

Good luck if you ever need to call customer services....

I don't know, clever to put it very heavy penalty clauses.

Fools and their money are easily parted - at the end of the day it will come down to reliability.

I'd be wary of this deal, if for nothing else than the 18 month tie-in and steep penalties if you want to leave early. In 18 months the broadband market is likely to be a very different place.

The old saying springs to mind..

Pay peanuts, get monkeys

There really is no thing as a free lunch... but damn if the marketing bods are raking it in... and no I wouldn't touch this or recommend it with a 400 mile barepole.

i think BT is the only broadband supplier who don't tie you into a contract so they will be my choice Nope. There's quite a few suppliers who don't tie you in. I'm with Plusnet and it's just a one month notice period.

As for the Talk Talk thing - think I'll wait a couple of months and see how it's going. If it works and it's reliable then great - why not. But I'd guess support could be a nightmare as Talk Talk put their own equipment into your local exchange - so if it goes wrong you'll need Talk Talk to drive there and sort it out. How many Talk Talk vans have you seen recently ? Most broadband up to now has been provided via BT Wholesale so if there's a problem then you phone your ISP but really the problem just gets passed to BT.

I used to pay talktalk for my phone calls and changed last year to Telewest as we had blueyonder installed. I regret changing 'cos my phone bills have doubled (teenage son at home!) they were due to do thei own line rental as well. I would imagine there broadband deal would be a good one. Oh well, we live and learn!

As many people are aware TalkTalk have launched their new deal recieving a very large volume of new customers. Since this offer started their server apparently crashed leaving many users without internet accessabillity to many different area's. I don't believe this was a crash but a deliberate action to try and control the pure volume of new customers. They quite clearly don't have the infrastructure to support such a volume of users. This is completely unacceptable and I feel trading standards should be made aware.

My reasons for thinking this are as follows:

Microsoft; one of the most visited sites by their users has been made completely unavailable to anyone using a router. Thus only allowing 1 connection per user, thus putting less strain on their network. And it doesn't just stop at Microsoft there's a huge volume of websites that appear to have been completely cut off. They have also admitted this to me on the phone. When I challanged the agent, he then said it "may be one factor".

Trying to cancel is a joke; it's taken me almost 2 month's to try and recieve a MAC code for cancellation. Still I am without a MAC code! I am told I shall be recieving a call later today with my MAC code definately. If I don't I will keep you posted.

I phoned asking about their recent problems and the technical support were very reluctant to talk about anything regarding the issue. Also I was informed I was to be charged £70 for my disconnection even though my 12 month contract expired in April.

I phoned today asking to speak to a manager and was again placed on hold then the agent came back and said it was not possible for me to speak to a manager.

-TalkTalk get your act together

Can I just add that their call centre agents lie to customers. Earlier this week my connection went down, and when I called for help I was first told there were no problems at Talk Talk and my router must be faulty. Even though the router had been working five minutes earlier.

When I spoke to another Talk Talk customer, he told me he was having problems connecting too. I tried to ring back but the recorded message said "All our agents are busy. Please try later" and then cut me off.

When I eventually was able to speak to someone he confirmed there had been a server crash but couldn't say when service would return. He refused my request for compensation for loss of my connection, or to pay my phone bill when I connected using dial up.

A decent provider would have a Service Status page on their website. They'd also put a message on their phone menu if they had a major technical problem that was causing a huge influx of calls.

Interestingly, if you select "Sales" on the menu, you get through straight away. If you select "Customer Service" you can be on hold for 20 minuts or more. So obviously they're only bothered about new customers, not existing ones.

I currently pay £0.00 for my broadband, £0.00 for my Cable TV and £0.00 for my Phone line.

I dont think Ill be going to Talk Talk :D

I pay £17.99 for Broadband, and £30 a month for Sky Digital (Sky > Cable btw) so I think I'll give this TalkTalk a miss also based on the feedback of this thread and also what I've read elsewhere.

Still no MAC code...

(Looks at petrol can)

I'd be wary of this deal, if for nothing else than the 18 month tie-in and steep penalties if you want to leave early. In 18 months the broadband market is likely to be a very different place.

I was going to bring this up, an 18 month subscription is a bit much, so if you get fooked over, its for 18 months :( a mate of mine described this action by carphone warehouse as financial suicide, so will be interesting to keep an eye on :)

I think they have a download limit - best check.
they say they dont..but they do.. i got thrown off there service for using their unlimited amount

Still no MAC code...

(Looks at petrol can)

My MAC code has finally come today. It has taken two months (their website says 14 days, most ISPs take a day or two), 16 telephone calls, and eight emails. I have had to fill in three disconnection request forms. I had to threaten to report them to OFFCOM and the media. I think ultimately it was when I cancelled my direct debit and threatened Talk Talk with legal action over the bill, that they issued my MAC.

Only one of my emails recieved a reply. Six times I was promised call backs to resolve my problem, but recieved none.

If Talk Talk were the only phone/internet company in the country, I would sooner send messages by smoke signal than use their services.

And if J-Blaze can find that can of petrol, I could quite cheerfully burn down Charles Dunstone's office with him inside. He doesn't answer his emails either.

:rant:

If Talk Talk were the only phone/internet company in the country, I would sooner send messages by smoke signal than use their services.



BEAN NOTE: Maybe you could use the petrol, andy?

I'ts amazing how many people fall for these so called isp's
Anyone thinking of signing up Look here (http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=talktalk&PHPSESSID=)

I'm just looking for the packet of matches...

HAs any one signed up to this if so what do you think, my dads thinking of going on it and wants to know of any problems some one has had

http://www.talktalk.co.uk/talktalk/servlet/gben-home-Home?bbcam=adwds_brands&bbkid=talk+talk&x

Mod Note: Threads merged.

they say they dont..but they do.. i got thrown off there service for using their unlimited amount

i believe talk talk is 40gb a month?

But are they any good

http://sheffieldforum.co.uk/showthread.php?t=121875

Update on my initial order - no contact! Basically, when I supplied them the MAC code in April (thinking it would be easier and more efficient) - they didn't process the order for 30 days and so when it came to switch to broadband - I was "refused"...although I have received no correspondence/information telling me of this (even though they claimed to send letters) - they don't - my Dad's in exactly the same position.

I am cancelling my contract with them - can't get through to them - waiting hours on phone. Will not touch them. Carphone seem to be having problems - rubbish with mobiles and broadband too. Stay well clear.

Well my dad does not have any internet connection at the moment so that should bew no problem with the MAC address.

Have a look here (http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=talktalk) might be ok if you are a lite user.

I am looking to change from Virgin (£17.99 pm) broadband and as I currently have a BT line I am intrigued by the Talk Talk offer. Has anyone gone down this route? Is it too good to be true? Any problems/hassles?

How does this stack up against the SKY package mentioned here? Which one is best?

Thanks in advance.

Just do a quick search (http://www.sheffieldforum.co.uk/search.php?searchid=968791), lots here. :thumbsup:

Don't go with TalkTalk!

Sorry Savannah2 but I had tried a search and found nothing - clicked on the link and got nothing - is it me?

Sorry Savannah2 but I had tried a search and found nothing - clicked on the link and got nothing - is it me?


Nope it wasn't you, was working for me when i posted, sorri
Have a look here (http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=talktalk)

BTW I was with Virgin and they were pants

Nope it wasn't you, was working for me when i posted, sorri
Have a look here (http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=talktalk)

BTW I was with Virgin and they were pants
you love adsl guide dont you sav ;)

Mod note: Threads merged again.

talk talk offer a great deal you pay 29.99 connection fee and then 20.99 a month plus v.a.t. for that you get unlimited local and national calls in the price. the broadband is free however the service is rubbish you very rarely get to speak to someone you usually get cut off without given the chance to press options on the phone. if you email you get no answer i am with yahoo beacuse everytime i try to log into talktalk i cannot get in. you can be surfing and the line goes down and it's intermitant for a while. all in all if you want a good deal money wise and you are not to bothered about the gremlins they have then go for it. if you want proffessional good service it may not be for you

got an answer to this one - 4 people I know have/had Talk talk and it was crap! They were charged but never actually got internet, the phone was cut off as TT credited the internet account rather than the phone - total crap. Still waiting(3 months) for cash back. Stay well clear!

I've also heard of TalkTalk telling people their MAC key can't and won't be used for over a month or so, and then using it immediately upon receipt - causing major distress.

problem is, it's not free - if it was they wouldn't need to tie you in for 18 months, Ofcom just ruled this and advertsied it on the internet

Take Orange, Mobile phone provider who own Wanndoo - now offer free broadband - and that is free - because you are in a mobile contract - the ADSL is a free bolt on -

Looks like the carphone warehouse are about to buy AOL's UK business - and they were talking about bulldog's customer base too ( of which i am one of)

er o thanks if they do that i am leaving - bad company CPWH in general

thinking of going onto this free broadband do with talk talk. anyone got it yet and is it very reliable?

I feel for the people on here who have had any sort of experience with talk talk.

Onetel are just as bad as talk talk, they were even before they were acquired by cpwh.

There is actually no point to their website in my experience, any order that you make via it, you have to ring up and chase because they don't tell you when something stops it from processing properly.

When i moved house last month, filled in the house moving form, to be presented possible dates of when i MIGHT get the service at my new address. Was never able to access this info again.

The connection date came and went to i rung onetel, first guy told me becuase i'd been using my service, i'd got to stop for ten days and then the service would transfer (not sure which cloud that was pulled from).

Passed to the next "advisor" to be told that they needed the account holders permission to process the order (is that not what they got when i signed in and asked to have my service transferred).

Was then passed to a "senior customer advisor" who then tried to pass me to technical support but i refused, she spoke to him/her instead.

So i requested my mac code, a week later, my account is cancelled, charming, now i'm going to have to wait even longer for my internet to be connected at my new address.

One month and counting......

Don't go with TalkTalk!

Well, just to update people (and warn anyone who might be thinking of letting this bunch of clowns provide their Broadband), I am still being billed for the service, two months after another ISP took over.

I was told today "just ignore the bills" - that advice came from one of their own call centre advisors. :huh: Hard to ignore when they threaten to send a debt collector round :rant:

Why should I pay £65 for a service they have not provided? And how dare they bully me with threats of debt collectors? I'm only glad I cancelled my Direct Debit with my bank, otherwise they would have just stolen this money from my account.

Needless to say, they haven't bothered replying to my emails.

I've got away from onetel now,

the final bill said:

"your refund will be credited to your account"

hang on a minute, i have no account, does that mean they've just going to keep hold of my money untill i decide i go back to them? They can think again!

Sorry to hear you're having such a bad time with talk talk andy.

Good luck!