I am quite new to using a computer. I am having problems with my mouse - I can obviously log on but cannot gain access to my e-mails, the cursor just stops and doesn't move! Today I was informed that the 'page cannot be found'. Someone has suggested that it may be a virus. If it is, what can I do about it? I do have free avg and spybot. Can anyone advise me please? (assuming I can get on to Forum again!!)
Thanks.:help:

first off check your mouse aint dirty, turn it over, unscrew the bottom bit with the ball, take out ball, see if theres gunk on the rollers, if there is, scrape it off with your fingernail, replace ball and cover

Thanks for that. Tried it - clean as a whistle. What's next?

If you have a cursor but no mouse movement whatsoever then try another mouse. if it's a PS2 mouse try a USB one.
:)

Yes, I have got a cursor but no mouse movement but I haven't a clue what sort of mouse it is.

Originally posted by scout
Yes, I have got a cursor but no mouse movement but I haven't a clue what sort of mouse it is.

look where its plugged in, if its asmall round socket its a ps/2 mouse

if its a narrow rectangular shape its usb

Whilst I am trying to locate the mouse socket (not an easy task, my computer is in a cupboard and I have to pull it out to access it) this has come up on my screen

UmxCfg.exe Application error
the instruction at "0x10067555 referenced memory at "0x00000000. The memory could not be "read".

Click on OK to terminate the program
Click on Cancel to debug the program

What does this mean?
(You must think I'm really thick!):loopy:

hm while googling for that error i found the following
http://www.sophos.com/virusinfo/analyses/trojtrillianb.html

not good, i advise updating your anti virus software and spybot, getting offline, scanning for viruses and changing all your passwords, just to be safe


also found this http://www.hijackfree.com/en/processdetails/?id=817

have you got tiny personal firewall on?

Thanks everyone. It is a ps/2 mouse. Would you still try changing it or just get off line and try and sort things out? I don't understand the sites that you sent me but will try and sort that out meanwhile I'd best go away and ? This problem occurred by the way after downloading Google Earth do you think there may be a connection?

Yes I have got a tiny firewall.

sounds like thats encountered a problem then

either a resource issue or a virus is trying to close it, to send passwords out.


make sure the mouse is corrctly pushed in, if this doesnt work try rebooting, then try scanning for viruses

Does the mouse come back to life or not? If so i'd check how busy your processor is (right click the task bar, and select Task Manager. The processor usage is in the status bar at the bottom). If it's near 100%, Windows can sometimes "forget" to update the mouse cursor.

I'd also definately try a different mouse. I've had to replace two mice because the cable has got slightly damaged, leading Windows to not be sure whether it has a mouse or not.



Originally posted by scout
UmxCfg.exe Application error
the instruction at "0x10067555 referenced memory at "0x00000000. The memory could not be "read".

Click on OK to terminate the program
Click on Cancel to debug the program


This message simply means the UmxCfg.exe file tried to access a piece of memory it has already disposed of. 99% of times that would be a programming bug, and very unlikely to be a virus. If the "0x00000000" was a different number, i'd be more worried, as that would mean the software is trying to access memory it has been allocated, but has since been taken away.

I'm slightly more concerned by the fact you seem to have a debugger on your system. When software crashes on a normal machine, you should just get a "this software performed an illegal operation" type message, not be given the option to debug the software. Once again, i'd be very surprised if you got a debugger through any sort of virus or malware.

Gee, this forum does like to tell everyone they have viri! Maybe the "download spybot and run an anti virus scan" should be a sticky, so it doesn't have to be repeated in every message. Don't get me wrong, it's useful advice, but it's not always required. I'm impressed that in this thread, the OP's firewall got a little upset, so he automatically must have a password stealing trojan on the system.

(rant over)

dosxuk....scout says in the OP that s/he is new to computers (sorry scout, I don't know whether you're male or female). Therefore, doesn't it make sense to detail every action s/he should take. Your last posting seems nearly impossible for a computer novice to understand. May I suggest you keep irresponsible and unhelpful comments to yourself.

scout, have you updated your antivirus and run a full scan?

I don't know much about the Tiny firewalls, but if it's anything like Norton, I'd ditch it, and install one of the many freebies that are mentioned in other threads on SF. I have Zone Alarm's free firewall and, although a lot of people don't like it, it does the job for me.

Do you know what operating system you're running, e.g. XP, Windows 98SE etc?

It could be that you have a faulty mouse. The only way to ascertain that would be to try another mouse which is known to work.

I hope you get this sorted out soon:thumbsup:

Originally posted by scout
I am quite new to using a computer. I am having problems with my mouse - I can obviously log on but cannot gain access to my e-mails, the cursor just stops and doesn't move! Today I was informed that the 'page cannot be found'. Someone has suggested that it may be a virus. If it is, what can I do about it? I do have free avg and spybot. Can anyone advise me please? (assuming I can get on to Forum again!!)
Thanks.:help:

hiya scout,

This may seem like a silly question , but is your mouse a "wireless mouse" ie, does it actually connect to your pc. If it is "wireless" could it possibly need new batteries ?
I hope this helps,
deecee

Originally posted by Ann_x
May I suggest you keep irresponsible and unhelpful comments to yourself.

Please point out to me which bits of my message were irreponsible. I gave two bits of advice to the orignal poster, to check if the computer was overloaded and to try a different mouse. Seems like you thought that was a good idea too.

Originally posted by Ann_x
It could be that you have a faulty mouse. The only way to ascertain that would be to try another mouse which is known to work.

The rest of my post was aimed at the people who think every fault with a computer is a virus. I'll quote part of it again, as you seem to have missed it:

Maybe the "download spybot and run an anti virus scan" should be a sticky, so it doesn't have to be repeated in every message. Don't get me wrong, it's useful advice, but it's not always required.

I was well aware the OP was a computer novice, and was trying to point out that telling them that their computer is virus ridden and full of spyware without any evidence to that fact is not going to be particulaily helpful. It could almost be described as irresponsible...

dosxuk,

Not EVERY message comes complete with it's own 'it's a virus' message.

But it is surprising how many people do have them.

As for having a debugger available - there are some pieces of standard applications osftware that install them. Ages ago, Lotus products used to install a pseudo-debugger to replace the standard Microsoft exception catcher, and if the PC has ever had a sniff of a development environment like C++ then it's likely to be there.

Just because the OP is a novice to computers doesn't mean that the computer hasn't got other users who HAVE installed this stuff.

Anyway...back to the question....I have an ME laptop (this one, in fact) that occasionally freezes the mouse when it's been running for a few days without re-booting. I tend to turn PCs in Pritchard Towers off very rarely... :) In these cases the Mouse behaves fine after I reboot. I've also encountered this on some XP machines.

The error message you obtained, well, the program referenced is part of the Tiny Firewall program and a quick Google indicates that it CAN be associated with hogging of processor time, usually as a result of your PC being compromised by a Trojan or a Virus.

The result would be that when the CPU of the computer is running as hard as it can, the mouse wouldn't be updated properly on the screen.

At the risk of sounding irresponsible, I'd probably agree with the comments made about checking the anti-virus software and making sure it's fully up to date. Have you downloaded anything else recently?

Joe

I too am a novice like Scout,I downloaded Google Earth and the following day while using it I had problems trying to print out the user instructions. I couldnt get onto the internet even though I have broadband After 3 days I had to get a techi. who found that my windsock (hope thats how its spelt) had been messed up.

I noticed Scout mentioned Google Earth could this be a clue to his problem?

Originally posted by Mags
I too am a novice like Scout,I downloaded Google Earth and the following day while using it I had problems trying to print out the user instructions. I couldnt get onto the internet even though I have broadband After 3 days I had to get a techi. who found that my windsock (hope thats how its spelt) had been messed up.

I noticed Scout mentioned Google Earth could this be a clue to his problem?

winsock not windsock

short for windows socket i believe?

Originally posted by Mags
I couldnt get onto the internet even though I have broadband After 3 days I had to get a techi. who found that my windsock



You could/should've asked on here first;).

We could have pointed you to LSPFIX (http://www.cexx.org/lspfix.htm) which repairs winsock for you:thumbsup:.

Thankyou to everyone who has replied to me. I cannot believe the response I have had! My son (who has been away) has now sorted everything out for me and I now have new and updated antivrus software installed. Does that make sense? Anyway BIG thanks to all who sent advice.:clap: :clap: :clap:

hey scout
i presume that you're over 40yrs old as i have the same situation as yourself,when this 'puter has a fit,i rely on my sons to put it right as well:thumbsup:

john:)