View Full Version : Tax credit helpline!! JOKE
miaowwoof 19-08-2010, 14:46 What a truely disgusting service!!!
Ive been trying to get through ALL week!! Ive tried first thing in a morning, last thing at night just before they shut!! Ive tried middle of the day!! Ive now been on the phone for over 3hrs just constantly RE DIALING!!!
Whatever option i press it just says 'im sorry we are busy with other callers right now you may want to try later!!' then the line goes dead!! WHAT THE HELL!!!
Why not having a queuing system!! My call is now bloody urgent!!!
What can i do!!!!
What a truely disgusting service!!!
Ive been trying to get through ALL week!! Ive tried first thing in a morning, last thing at night just before they shut!! Ive tried middle of the day!! Ive now been on the phone for over 3hrs just constantly RE DIALING!!!
Whatever option i press it just says 'im sorry we are busy with other callers right now you may want to try later!!' then the line goes dead!! WHAT THE HELL!!!
Why not having a queuing system!! My call is now bloody urgent!!!
What can i do!!!!
I suspect there is a queuing system but it isn't limitless....if the system can queue 200 calls and you're no. 201 then the system will drop you..
You could try their "overseas" number which is actually just a normal looking number 02890 538 192. Their queuing system may/should prioritise calls coming in from overseas. But then again, their organisation may not be all that good.
You could try their "overseas" number which is actually just a normal looking number 02890 538 192. Their queuing system may/should prioritise calls coming in from overseas. But then again, their organisation may not be all that good.
Pardon my ignorance but why should the UK tax credit system prioritise overseas calls?
If you're a UK tax payer who happens to be currently overseas and needs to make contact, then it's good service to not force them into the same premium call number/long-winded queuing system.
Most big companies do this. Dialling a number they publicise for overseas customers, or the number to get through as if you wanted to be a new customer, will often get you speaking to a human quicker. You're then into their internal call system. Assuming they know/care about customer service and call routing but the human you've got hold can't help they should be able to transfer internally with a high priority too.
If you're a UK tax payer who happens to be currently overseas and needs to make contact, then it's good service to not force them into the same premium call number/long-winded queuing system.
Most big companies do this. Dialling a number they publicise for overseas customers, or the number to get through as if you wanted to be a new customer, will often get you speaking to a human quicker. You're then into their internal call system. Assuming they know/care about customer service and call routing but the human you've got hold can't help they should be able to transfer internally with a high priority too.
I understand what you're saying but there's a slight difference between a customer who can shop elsewhere and a taxpayer who has no other "supplier"..if you get my drift..just seems strange to give better service to people abroad in this instance
That's why I said that they'd do that if they knew/cared about either customer service or knew how to work call routing. They may not care.
That said, I got through to a human in seconds on that number to test it.
That's why I said that they'd do that if they knew/cared about either customer service or knew how to work call routing. They may not care.
That said, I got through to a human in seconds on that number to test it.
And then got put to the end of a queue? :)
What a truely disgusting service!!!
Ive been trying to get through ALL week!! Ive tried first thing in a morning, last thing at night just before they shut!! Ive tried middle of the day!! Ive now been on the phone for over 3hrs just constantly RE DIALING!!!
Whatever option i press it just says 'im sorry we are busy with other callers right now you may want to try later!!' then the line goes dead!! WHAT THE HELL!!!
Why not having a queuing system!! My call is now bloody urgent!!!
What can i do!!!!
What do you expect since the government is cutting the Civil Service?
laughalot01 19-08-2010, 16:55 i tried alday yesterday an finally got through last night about 7 oclock was trying options allday then i tried option 5 last night an after dozen times i got through:)
The number should be 0906 and take ages and they should tax working tax credits.
It clearly makes sense as it would raise more taxes.
In our big society were all in it together.
miaowwoof 19-08-2010, 17:08 Worst service ive ever had to deal with!!! Absolute disgrace!!!!
Worst service ive ever had to deal with!!! Absolute disgrace!!!!
I've never had any problem getting through:confused:
When I renewed my tax credits a few months ago, I got straight through.
horribleblob 19-08-2010, 19:44 You could try their "overseas" number which is actually just a normal looking number 02890 538 192. Their queuing system may/should prioritise calls coming in from overseas. But then again, their organisation may not be all that good.
02890 is the code for Belfast, so sort of "overseas" and sort of not.
What do you expect since the government is cutting the Civil Service?
Have they started doing that yet?
02890 is the code for Belfast, so sort of "overseas" and sort of not.
It's provided for people overseas to use, it could be situated anywhere.
Have they started doing that yet?
They've been doing it for the past 3 years.
Worjackie 20-08-2010, 10:39 What a truely disgusting service!!!
Ive been trying to get through ALL week!! Ive tried first thing in a morning, last thing at night just before they shut!! Ive tried middle of the day!! Ive now been on the phone for over 3hrs just constantly RE DIALING!!!
Whatever option i press it just says 'im sorry we are busy with other callers right now you may want to try later!!' then the line goes dead!! WHAT THE HELL!!!
Why not having a queuing system!! My call is now bloody urgent!!!
What can i do!!!!
Why is your call more urgent than anyone else's?
miaowwoof 20-08-2010, 11:26 Why is your call more urgent than anyone else's?
Please quote me saying it was?
My point is they should have a better telephony system which enables people to queue rather than be cut of!!
If your going to post on a thread either get your facts right or be constructive!
Please quote me saying it was?
My point is they should have a better telephony system which enables people to queue rather than be cut of!!
If your going to post on a thread either get your facts right or be constructive!
How long would you be prepared to queue for?
miaowwoof 20-08-2010, 13:35 How long would you be prepared to queue for?
Well most queuing systems now tell you how far in the queue your are, knowing that information would enable me to make a decision.
You could always telephone the HMRC director of Benefits and Credits, Steve Lamey.
He gets paid more than £200,000 a year so I'm sure he'll know what's going on and be able to help.
His direct number is 020 7147 0754
I've no doubt he'll be pleased to hear from you. Just don't tell him where you got his number from ;)
horribleblob 20-08-2010, 20:16 It's provided for people overseas to use, it could be situated anywhere.
Ah! - got it.
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