Wondering why we haven't received our films for the weekend, some digging revealed this message buried in the help section

IMPORTANT MESSAGE FOR OUR CUSTOMERS! Please read.

Question
We have experienced a fire in the warehouse which will lead to a temporary disruption in service over the next few weeks.

Answer
As a result of this fire, there will be no dispatches until Tuesday at the earliest; we hope to manage partial service by the end of next week. We thank you for your patience during this time.

We will be offering full compensation for any loss in service that you experience. More details on this compensation will follow early next week.


Might have been nice of them to mention it on their front page......oh well back to the 100 greatest movies ever :mad:

I've just seen this. It also affects some other rental firms. Story here:

http://www.theregister.co.uk/2005/09/05/video_island_fire/

Originally posted by samscam
Wondering why we haven't received our films for the weekend, some digging revealed this message buried in the help section

IMPORTANT MESSAGE FOR OUR CUSTOMERS! Please read.

Question
We have experienced a fire in the warehouse which will lead to a temporary disruption in service over the next few weeks.

Answer
As a result of this fire, there will be no dispatches until Tuesday at the earliest; we hope to manage partial service by the end of next week. We thank you for your patience during this time.

We will be offering full compensation for any loss in service that you experience. More details on this compensation will follow early next week.



Might have been nice of them to mention it on their front page......oh well back to the 100 greatest movies ever :mad:


I was starting to get annoyed with the recent service, this explains alot, thanks :thumbsup:

So thats why my new DVD's havent arrived yet!
I wonder what the compensation will be?

Hopefully a weeks extra rentals free!