Can anyone help. My internet connection works fine during the day, but at around 8 o'clock at night I lose the connection and cannot get one again until the next day. It brings an errror 651 on the screen. I have been on to my ISP who have tried a few things then they told my to call Hewlett Packard as it was a problem with the computer. They just messed the connection up so I couldn't get on at all and told me to phone my ISP again. I do not know much about computer connections so its difficult for me in the first place. To make matters worse both call centres are outside the EU so I can't understand what they are saying a lot of the time (no disrespect) and its costing me a fortune in phone calls! any suggestions. The last call I made to my ISP they told me to call back when the problem occurs but as I said its usually around 8pm and thats when the call centre closes!

who is youre ISP?
how do you connect: is it a USB modem or a router or a wireless point?
Tiscali have a lil walkthrough about error 651: http://www.tiscali.co.uk/help/broadband/error_651.html
and theres another (less graphical ;) ) one here on isp-help: http://www.isp-help.co.uk/ErrorCodes/error651.htm

Who is your ISP? Is it dial-up or broadband?

It could be because 8 p.m. is peak time, and ISPs like Ay oh hell are very difficult to connect to during peak times:(

If it's a dial up connection then it's almost certainly what Ann's suggesting - they're busy.

Try dialling the number on the normal phone - you'll proabbly get a dialing tone or a voice message effectively telling you to try again later.

If broadband, I've tended to get this when my connectivity has dropped for some reason and the Dial Up Networking drivers in Windows have got their knickers in a twist. Rebooting sometiems helps in this case.

Joe

I had the same problem, connection drop ever night between 7-9pm and back on during the day I rang my Broadband provider (Bulldog) and they said it could be anything from the street lights turning on to the next door neighbour watching tv.

In desperation i installed another USB modem (I was using the Speedtouch 330) and suddenly evrything worked fine. I still get a connection drop a couple a time a day but it's much much better than it was. I told Bulldog about this and they said they'd send me a better one than the one i'm using now which is the Voyager 105.

Call your provider and ask them to send you a better modem.

P

Originally posted by trentboy2
I rang my Broadband provider (Bulldog) and they said it could be anything from the street lights turning on to the next door neighbour watching tv.


Laughable! :rolleyes:

We're having issues with losing a connection at the moment. It's only happening on one laptop though :suspect:

If it's broadband, just check that you've got your filters installed correctly.

It would be weird that it's a problem that occurs at certain times being caused by dodgy filters, but it's vaguely possible.

Actually - EMC problems MIGHT cause this problem if teh filters are naff, or if there is something kicking in at a certain time of the day. But the type of interference to keep the connection unusable for any length of time would almost certainly show up on radios and TVs.

Joe

Originally posted by adaline
who is youre ISP?
how do you connect: is it a USB modem or a router or a wireless point?
Tiscali have a lil walkthrough about error 651: http://www.tiscali.co.uk/help/broadband/error_651.html
and theres another (less graphical ;) ) one here on isp-help: http://www.isp-help.co.uk/ErrorCodes/error651.htm

My ISP is Supanet and it is a broadband connection USB modem. Thanks I'll have a look at your Tiscali solution.

Originally posted by vidster
Laughable! :rolleyes:

We're having issues with losing a connection at the moment. It's only happening on one laptop though :suspect:

Yeah that's my personal favorite excuse from Bulldog, the next day someone rang to appologise.

P

Originally posted by trentboy2
In desperation i installed another USB modem (I was using the Speedtouch 330) and suddenly evrything worked fine. I still get a connection drop a couple a time a day but it's much much better than it was. I told Bulldog about this and they said they'd send me a better one than the one i'm using now which is the Voyager 105.

Call your provider and ask them to send you a better modem.

P

I've heard this so many times, especially with Tiscali. The USB powered modems they supply are just pure rubbish.

Most people tend to scrap them in favour of a combined ADSL modem & router, has anyone any experience of an internal PCI ADSL modem?

Originally posted by trentboy2
Yeah that's my personal favorite excuse from Bulldog, the next day someone rang to appologise.

P

Belive it or not Supanet told me a similar thing! He also asked me if we had been using an air cooler near the PC or any other elctrical appliances

Hello all,

I'm writing this on behalf of my sister Anj1364. Her connection has gone yet again around 8pm tonight.

She said that that she gets a pinging sound from her computer just before she loses connection. After rebooting and trying to reconnect the error message 651: the modem (or other connecting device) has reported an error, came up.

She has noticed a buzzing sound when using the telephone line which is intermittent and sounds like an electric razor. The green light is flashing on the modem.

If anyone has any suggestions we would really appreciate it.

Thanx
Ally68

Edit: she tried the tiscali one but it didn't work.

Sounds like it could be a microfilter issue. Could She try removing all other devices from the line, including faxes, answerphones, Sky box etc... and try with just the modem connected. If that doesn't work is it possible to plug the modem directly into the BT master socket with the lower half removed, thus disconnecting all the extension wiring.

It could be that a combination of heavy traffic, line noise, cheap\crap filters and dodgy extension wiring causing it.

OMG..Anj1364 - exactly the same happened to me last month...I am also with Supanet!!

I was a absolute nightmare - the problem started with what you are experiencing - the language barrier was a huge problem too...they had me uninstall/reinstall the drivers then change all the filters over - even told me to borrow a neighbour/friends modem to see if it was that...the green arrow would stay green for 10 secs then turn red again thus disconnecting any active line!!

After 2 weeks it got escalated to senior level and a BT engineer then dealt with the problem and contacted me...phew someone who understood English!!

The whoosh test on my line was terrible apparently it was something to do with noise on the line!

Whatever they did corrected the problem and I have had no problems since. The BT engineer was very pleasant and adv that all sorts of things can influence the status of the line, weather, work at the exchanges etc etc

If you still experiece problems call BT and ask them to test the line..a quiet test will identify is there is any noise on the line which could potentially affect your broadband signal.

Insist that Supanet escalate the fault to senior level and DEMAND a whoosh test on your line!

This thread in which I discuss my problem is also worth looking at here (http://www.sheffieldforum.co.uk/showthread.php?s=&threadid=45284&highlight=broadband+two+minutes) !

Good Luck with it!!

I also ended up getting a free month this month to compensate...so make sure you ask once the fault is corrected!!

:thumbsup:

Thanks for your reply Lurch.

I have spoken to Anj64 and she said that the main phone connection is on the other side of the room to where her computer is. She has tried disconnecting sky and all telephone lines but she still can't get connected.

Thanks Shiesh :thumbsup:

That's very interesting! I'm sure your experience will help her getting this problem fixed. Glad to hear you got yours sorted with an excellent result in getting a month free :)

I'm sure she'll let you know how she gets on.

Ally68

Have you run the number through any online checkers? This would give you an idea as to whether it's on the limit and could easily be affected by a slightly dodgy line or whether it's well under. It could still be a line fault causin the disconnects even if it's well under its maximum but it might give an idea.

The next thing would be to ring BT and get them to test the line.

Originally posted by alchresearch
I've heard this so many times, especially with Tiscali. The USB powered modems they supply are just pure rubbish.

Most people tend to scrap them in favour of a combined ADSL modem & router, has anyone any experience of an internal PCI ADSL modem?

I did some reading up on internal PCI modems and found a french company called BeWAN do good ones, you can find them on Ebay, apparantly there especially good for high speed providers such as Bulldog. I plan to get one in the future.

P

Originally posted by alchresearch
I've heard this so many times, especially with Tiscali. The USB powered modems they supply are just pure rubbish.

Most people tend to scrap them in favour of a combined ADSL modem & router, has anyone any experience of an internal PCI ADSL modem?

I'm using an Alcatel PCI modem. I do get one disconnect each and every evening between 9 and 11 pm, but always get sync back on the first attempt. It's probably a mouse in the exchange ;)

Originally posted by alchresearch
I've heard this so many times, especially with Tiscali. The USB powered modems they supply are just pure rubbish.

Most people tend to scrap them in favour of a combined ADSL modem & router, has anyone any experience of an internal PCI ADSL modem?

No, I went the whole way, and bought the built-in modem with router.

As a side note, Supanet is a poor ISP; I'd suggest NDO (IPStream-based ISP), F2S (IPStream-based ISP).

You'll notice that people will constantly support PlusNet and force you to buy a package of theirs - they are going downhill.

Lurch you are spot on with the EMC advice! If you can connect at all, then the problem isnt the modem (unless there is an intermittent fault of course). Also heavy traffic may STOP you connecting and SLOW down your connection...but it doesn't make you LOSE connection. Anything from a phone call to your house, a lightening strike or any electrical devices nearby will generate EMC noise and will affect your ADSL signal. The problem is that phone cabling is unshielded. You need it to be as short as possible and well away from any power cables! A simple test is relocate to close to the BT socket (if you have a cordless phone then unplug it) then try again..if you have no problems then it's an EMC issue! You can buy better microfilters (and some are crap) ADSL Nation XF-1e are very good and resolved my issues, as i only lost my connection when plugging in the cordless phone. (by the way - i'm an EMC mains filter designer)

Why are you dragging up old threads from months and years ago?

Who is your ISP? Is it dial-up or broadband?

It could be because 8 p.m. is peak time, and ISPs like Ay oh hell are very difficult to connect to during peak times:(


Sorry but that is pants mine connects 24/7 no problem with aol

Sorry but that is pants mine connects 24/7 no problem with aol

And the original post by Ann was from August 2005 :)

Because i only joined last night, and obviously unlike you...I am capable of making mistakes! You could have ignored it...but i'm guessing you guys just like positing negative comments!