Yesterday I realised that my cash card wasn’t in my wallet. It didn’t necessary mean it had been stolen because I had only used it an hour before and had rushed in and threw the contnts of my pockets on the side.

Well, I was left with a terrible dilemma. Tidy my apartment (and find it) or cancel it and reorder a new one. Obviously I decided to cancel it and reorder a new one.

At 12 noon 4th August I phoned Natwest and I was immediately put though to a woman who, when I had told her that I feared the robbers were plundering my account, transferred me to the card cancellation department in Glasgow. (straight away, no hold).

In Glasgow she informed me that the card had been cancelled and it would take four working days. (this worried me at first as i am on holiday - but she reassured me it was normal peoples working days)

Fair enough, I thought, I would go to my local branch get some cash out for the weekend and sit it out till next Tuesday or Wednesday. My one annoyance was, I would have to sign for it; meaning I would have to wait in on those days even if the sun was shining.

Anyway, this very morning a 7.45am there was a knock at the door. I thought ‘ere we go – Red watch!’ But no! To my utter amazement, it was the postie wanting me to sign for my new cash card!!! 18 hours later!!

I love it when the world works in harmony, each service complimenting eachother to bring you the service. It just show what they can do! Natwest, and the Post Office. I love you – for now!

Anyone else with tales of amazing service!!
:clap: :clap: :clap:

Christ, someone praising the National Westminster for once!?

Wow....I expect to see Ian Paisley and The Pope having a quiet beer in the Devonshire Cat now.

Natwest being efficient - wonders WILL never cease!

Joe :)

You should contact Natwest and let them know they finally have a happy customer. They may use you for their advertising campains, you could be the next Howard Brown!!!

Natwest are great, they've given me an increase in my overdraft whenever I asked, plus there was £60 just for signing up with them :)

Bit off topic to NqtZest beeing good qnd efficient, but couldn't they re-open the side door on george St in town, I find myself beeing too lazy to walk around Timpsons Key Cutting :D :D

I do hope Gnat West ('no money? no job? then **** off') use Miniminch for their TV advertising campaign. Better still get him to write the script and direct - then we'd see truth in advertising I suspect.

"Hi, we take your money, lend it to these people, who buy crates of these from here, to shoot these people all the way over here - so you see, your investment goes a long way with Gnat West"

Originally posted by Phanerothyme
I do hope Gnat West ('no money? no job? then **** off') use Miniminch for their TV advertising campaign. Better still get him to write the script and direct - then we'd see truth in advertising I suspect.

"Hi, we take your money, lend it to these people, who buy crates of these from here, to shoot these people all the way over here - so you see, your investment goes a long way with Gnat West"

I did ring them and the guy actually thought I was joking, then he said ‘**** me!’ I hope for his sakes his calls weren’t being recorded.


Miniminch’s Advertising Campaign as commissioned by Phan

Mini walking towards camera. (smiling)

‘We do anything for our customers, including bombing a nation of little brown people so that YOUR investment is safe! We care passionately about our customers, that is, until you lose your job or become sick, then we will hound you out of existence like the foul, diseased human excrement that you are!!

In short we care about your money. Oh yes we really care about your money!! (demonic laugh) Look at my new shoes. Child Skin!! (Close up on the grin reveals the flames in the eyes) Natwest! Borrow with us. It’s easy! Just sign here with this thick Red Ink!


Another Way

Natwest went up in my estimations!

http://news.bbc.co.uk/1/hi/england/essex/4741017.stm

Originally posted by 21steve
Natwest went up in my estimations!

http://news.bbc.co.uk/1/hi/england/essex/4741017.stm Actually, now you mention it, mine says Bell End after my name - I assumed it was my new branch!:confused:

Originally posted by Phanerothyme
I do hope Gnat West ('no money? no job? then **** off') use Miniminch for their TV advertising campaign. Better still get him to write the script and direct - then we'd see truth in advertising I suspect.


So, Phan, I assume you're another ex-customer of NatWest who's had the priviledge of enjoying their Customer (taken) Care (of) Programme?

The enforced Diet Plan does help you lose weight a treat, though

StarSparkle

I have a tale of amazing service!

On Sunday I ordered some new boots for my horse online with Premier Equine International Ltd., and on Monday they were hand-delivered to my office. I was so shocked I nearly fell off my chair! And that was with the normal postal service, I didn't pay any extra costs for next-day/special delivery.

Hurrah for Premier Equine International Ltd. :clap:

I also have a tale of woe, concerning the monkeys at NPower.

My former housemates and I have spent the last four months chasing the buggers, after paying a gas bill, and then being told we hadn't paid it.

We even got our banks to confirm that the money had left our accounts, and been paid into an NPower account, but they weren't having any of it. Here's a snippet of one of my recent telephone exchanges with one of the muppets at their call centre...

Me: "The money has left our accounts and been paid into an NPower account."

NPower muppet: "We haven't got it."

Me: "Well it's been paid into your account so what have you done with it?"

NPower muppet: "Er....." (perplexed scrotum scratching commences)

Me: "Did you go down the pub with it? Staff night out eh?"

NPower muppet: "Er....." (more scrotum scratching)

Me: "Where is our money?"

NPower muppet: "Er.... we must have lost it."

Me: "Can you FIND it?"

NPower muppet: "No. That's not my department. I'll have to ask another deaprtment to do that. But I'll probably forget to ring you back."

Me: "Well... can you try to REMEMBER to ring me back? After all, you are in CUSTOMER SERVICES."

NPower muppet: (Sounding irritated) "Humph. I'll have to write a Post-it note and stick it on my computer. The cleaners might move it though - so I'm not making any promises."


Yes. This conversation, and many more like it, actually took place.


:loopy:

Originally posted by JBee
I have a tale of amazing service!

On Sunday I ordered some new boots for my horse online with Premier Equine International Ltd., and on Monday they were hand-delivered to my office. I was so shocked I nearly fell off my chair! And that was with the normal postal service, I didn't pay any extra costs for next-day/special delivery.

Hurrah for Premier Equine International Ltd. :clap:

I also have a tale of woe, concerning the monkeys at NPower.

My former housemates and I have spent the last four months chasing the buggers, after paying a gas bill, and then being told we hadn't paid it.

We even got our banks to confirm that the money had left our accounts, and been paid into an NPower account, but they weren't having any of it. Here's a snippet of one of my recent telephone exchanges with one of the muppets at their call centre...

Me: "The money has left our accounts and been paid into an NPower account."

NPower muppet: "We haven't got it."

Me: "Well it's been paid into your account so what have you done with it?"

NPower muppet: "Er....." (perplexed scrotum scratching commences)

Me: "Did you go down the pub with it? Staff night out eh?"

NPower muppet: "Er....." (more scrotum scratching)

Me: "Where is our money?"

NPower muppet: "Er.... we must have lost it."

Me: "Can you FIND it?"

NPower muppet: "No. That's not my department. I'll have to ask another deaprtment to do that. But I'll probably forget to ring you back."

Me: "Well... can you try to REMEMBER to ring me back? After all, you are in CUSTOMER SERVICES."

NPower muppet: (Sounding irritated) "Humph. I'll have to write a Post-it note and stick it on my computer. The cleaners might move it though - so I'm not making any promises."


Yes. This conversation, and many more like it, actually took place.


:loopy:

At least he was honest when he said he might forget to call you back! Pay everything direct debit. Less hassle!

Originally posted by RobT
At least he was honest when he said he might forget to call you back! Pay everything direct debit. Less hassle!

Yeah. I suppose you could put it like that! Not exactly great customer service is it though?

We didn't pay by direct debit because it was a shared flat, so we used to split the bill and put five cheques in the post. I'm in the same situation again now, so hopefully my current gas board will be better at handling 'paper money'!!!!

a recent telephone conversation i had with someone from a distant land call centre

" Hello can i speak to the person who pays the B.T phone bill"

Me. " Why?"

Her " Hmmmm.

and she hung up.

Made me chuckle

Siggghhh ....Another fine example of Msb and Miniminch being in complete life synchronicity....bet he's missed me ya know...

Anyway. I too misplaced my Nat West card 2 days ago and realising that I had last used it in a pub in town I thought it best to cancel the card just to be on the safe side. Thoughts of some group of cheeky beggars rampaging around Weatherspoons ordering their body weight in Alcopops at my expense, whilst I ferreted under the cushions on the sofa prompted this unusually speedy event for the normally relaxed Msb.


So. When I rang the Nat West Action Line I too was promptly put through to a very helpful lady (not sure she was situated in Scotland though as no accent was detected and to be honest I didnt really mind where she was as long as she helped me to stop the Alcopop Gang). This lady was extremely helpful. She asked me where I had last used it and tactfully withheld any outward showing of disapproval on being told I had been in Weatherspoons in town at around 4pm..*coughs* - well we were hungry - ok?

She assured me the card was now defunct and a new one would be winging its way to me within that magical 'four working days'. Unlike Mr Mini - I do work the same as 'normal' people and figured that it would be with me next week and not around the 5th of September...

I am not going to let them know I am pleased as I have not received my card yet and until such time the Egg credit card is seeing the daylight more than it is used to and more indeed than is healthy for it. And I have been stung by Nat West far too many times in the past for creeping surreptitiously over my 'agreed overdraft limit' so now harbour a very healthy suspicion of any large financial institution. The day they start making under-bed safes will be a joyous one for me I can tell you.

*Goes off to look at patents web site and further develop Bed Safe idea*

I can only claim excellent service from Nat West which opened a Clubs & Societies Bank account Power Inquiry Sheffield within FOUR working days from start to finish. I went in Wednesday afternoon; they'd run out of application forms, at my instigation they arranged for another branch to send them the necessary forms by internal post and we arranged a 9am meeting on Thursday.

After we had completing the forms they couriered them to their Back Office in Leeds and on 2nd August they advised us that the account was open. We received the cheque book the next day.

If I hadnt been personally involved in all of that I definitely would not have believed it possible in this day and age.


www.powerinquiry.org.uk
email: www.sheffieldpowerinquiry.org.uk
phone: 0114 267 8421

Originally posted by JBee
Yeah. I suppose you could put it like that! Not exactly great customer service is it though?

We didn't pay by direct debit because it was a shared flat, so we used to split the bill and put five cheques in the post. I'm in the same situation again now, so hopefully my current gas board will be better at handling 'paper money'!!!!

Fair point! Don't think i would like to pay the bill; dd and wait for my house mates to pay me back!!

Natwest are useless, did you know they dont accept a provisional driving licence as a form of ID if your over 21, but they will accept a student card. Mongish or what.

Joel