View Full Version : Complaints about bus services - megathread
Carborundum 21-07-2005, 22:07 Saw a notice on a bus stop today in Sheldon Road saying that the No 8 may be demised at the end of July and to contact a number to protest - also gave name of a local MP to contact
Surely this cant be true that Sheffield is to lose the only circular bus in the city that links all the main hospitals some of whose workers use it in the morning and evening - I had to go to Hallamshire this morning and the bus was more than half-full - what will all these people without cars do to get to work ? Not very environmentally friendly is it - Sheldon road and other roads in Sheffield are already too clogged up with cars - it wont be so easy to get to the nice Botanical Gardens and other parts of Sheffield any more - and it is the only bus which unites all parts of the city - poorer or better off ... Meadowhall will also lose out ...
,,, and what about all those lonely patients in the Hallamshire and Northern General who will presumably now get less visitors because First Group or whoever runs the bus route puts profit way over any other community concerns ?
I think we should all protest about this - I believe the person to protest to is Pam Horner 2211452 and the guy who is organizing the campaign is Ian, Nether Edge 2583641
What do other people think of this terrible news - especially now that bus fares have just gone up again !!
noseyrosie 21-07-2005, 22:27 THEY BETTER HADN'T DARE!!!!!!!!
Carborundum 21-07-2005, 22:55 Yes First Group are crap - see the full sechule in this thread
http://www.sheffieldforum.co.uk/showthread.php?s=&threadid=49167&perpage=15&pagenumber=1
noseyrosie 22-07-2005, 00:52 This is absolutely outrageous. ****ing ****ing ***** mother****ing ******** stupid ****ing hell argh!
Nosey Rosie , You'll never get a job with that bus company !.....But you are dead right because if any city needs a good circular bus route , it's Sheffield !
Sheffield's a sprawling city , big in area , with some rather odd contours and the main roads all run down the valleys towards the city centre , in the main. This means you don't get so many , "connecting " roads as you might in a flat , "concentric " , city.
A good few years ago Sheffield had two excellent circular routes , the Outer and Inner Circles. You could actually travel all the way round the Outer Circle in one go. It took about an hour and a half or two hours but it was a great way to get to know the city as well as connecting up all the valleys , for people's convenience.Then the Outer Circle gradually got , 'chopped ' up . I don't know if it still runs -------and now the Inner circle is threatened !
Go for it NoseyRosie-----in fact , give 'em a good kick in the goolies .
youwhatref 22-07-2005, 05:35 In defending First, the number 8 service isn't being cut by them. The No.8 service is part of the tendered network by the SYPTE.
Therefore the service is funded by the SYPTE (and consequently Council Tax & other taxes/funding etc). First nor any other bus operator wont (at this time) operate the number 8 service as it is not profitable. Therefore the SYPTE fund it.
SYPTE regularly monitors the services it funds as a budget is in place. Remember whilst much of the funded network is in place, people in other parts of the county are crying for a new or increased service.
If you saw the Star last night, the SYPTE stated it was withdrawing funding of the number 8 as it is underused.
Your complaints should be directed to 01709 515151 rather than the number already mentioned.
I will add that on a previous thread/poll i voted for the SYPTE to take control of the local bus services and to tender routes to operators. Although my knowledge isn't great on this matter i feel operators being awarded a very profitbale route (i.e 52) shoudl also take on other routes such as the number 8
Originally posted by noseyrosie
This is absolutely outrageous. ****ing ****ing ***** mother****ing ******** stupid ****ing hell argh!
It certainly is outrageous, rosie, along with your language. I edited out the word the filters didn't catch... :)
Please remember to curb your language a little!
Joe
Joe....you missed a bit :wink:
Originally posted by Ann_x
Joe....you missed a bit :wink:
Its his birthday... Cut him some slack :P
noseyrosie 22-07-2005, 15:29 Yeah I know. I thought it would be fine to write expletives because of the censor, and I would still be able to convey my anger. Sorry if any naughty words slipped through!
I have to say though, this is going to inconvenience a huge nubmer of regular users. They may see it as not profitable but the service tends to be used by a small number of loyal passengers making specific journeys.
Those who need to get to the hospitals can do it by way of this bus and it does go all over. It also serves several schools and I have no idea how my younger sister is going to get to her new 6th form now.
CaptainSwing 22-07-2005, 15:43 Originally posted by youwhatref
i feel operators being awarded a very profitable route (i.e 52) should also take on other routes such as the number 8
Me too - but one of the many bad things about privatising public services is that this just won't happen. No private company will cross-subsidise non-profitable but socially useful routes with the earnings from profitable ones - they'll just axe the unprofitable ones.
The same thing will doubtless happen with the postal service - no more rural deliveries at the same price as urban ones.
The only way to get private companies to cross-subsidise would be to regulate them or, as you say, have some conditionality on the award of profitable routes. This is what's done in London (where the buses haven't been deregulated, doubtless because some MPs need to use them there), but is not an option here. The only option here is for the council to subsidise the unprofitable routes, which it seems they've decided they can no longer afford.
Captain_Scarlet 22-07-2005, 15:54 Originally posted by noseyrosie
THEY BETTER HADN'T DARE!!!!!!!! Unfortunately it's not an If, it's a NUMBER 8 IS NO MORE AS FROM 01/08 !
You can also say goodbye to 49.
Thank god I got a car last week, I can't stand First anymore ! They're better of without my £32 a month, and I'm not going back to public transport until 1/ they're gone Or 2/ they cut their prices and get some buses on't road !
33 is I believe staying though.
carcrash 22-07-2005, 15:54 God' I hope it's not going. Whenever I have people coming to stay who have not been to Sheffield before I usually take them on the 8 and give them a guided tour of Sheffield.
Another case of first putting up fares and decreasing services
noseyrosie 22-07-2005, 18:07 The number 49 is going too?
How.....exactly.....are we supposed to get............well, anywhere?
noseyrosie 22-07-2005, 19:03 My mum's just made the point that they might not actually be allowed to do this...the number 8 (and 9) services were originally described as 'the hospital buses'. How are they going to justify taking away many people's only way of getting to appointments?
People may put up a fight about this but I don't think providing those buses was legally imposed on them :confused:
They can pretty much add/withdraw services as they wish
I am cross about this too. In fact was discussing with t'other half that we feel forced to get a car now. It costs us a total of around £100 a month to travel on bus which are often late or worst don't turn up. I am pregnant and finding it harder now to stand for an hour waiting for a bus thats described as 'frequent'. Add to that £100 all the taxi fares I am reduced to paying when me poor little legs can't take no more and I think the car'll be cheaper!
We had only recently discovered the 8 and its billiant for getting to all my antenatal appointments etc, plus its like a mini tour of Sheffield into the bargin :D
youwhatref 23-07-2005, 08:17 Originally posted by Deejay
People may put up a fight about this but I don't think providing those buses was legally imposed on them :confused:
They can pretty much add/withdraw services as they wish
People who have complaints about the number 8 should phone the Traveline number. Remember some of the funded services are by request and you can never rule out a return.
The SYPTE dont just pull services they carry out in-depth monitoring and look at other services that may use the route.
Not knowing where people live but will the new 38 service help?
The 38 is only doing City-Wincobank. The problems mentioned on here seem to mainly be the Heeley-Nether Edge-Hallamshire Hospital section.
Again the use it or lose it situation is highlighted
...although I have suspected in the past that in Sheffield First bus and SYPTE seem to make an effort to make people not use routes they want to cut, the night buses were an example I like to quote, the existence of which seemed to be a state secret - they didn't appear on bus stops, the travel information centres denied their existence and the First bus website didn't mention them. They sometimes came up on the online journey planner though, and did keep turning up until they were axed due to, erm, not attracting enough passengers..
REPLACEMENT BUS FOR SERVICE 8
28 July 2005 www.sypte.co.uk
The Transport Executive and Sheffield City Council are pleased to announce that a new bus service will be introduced from Monday 1 August linking Manor Park to Upperthorpe, maintaining a direct service between south Sheffield communities and the Royal Hallamshire Hospital.
This new service, which will be called number 10, will be a partial replacement for the circular service 8 (inner circle), which is being withdrawn this weekend.
The service 10 will operate on the most used part of the current circular route, providing a direct link to the hospital and will be operated with low floor accessible buses.
David Brown, Passenger Services Director at the Transport Executive believes this new service will provide a good alternative for many of those people inconvenienced by the withdrawal of the service 8.
He said: "This new service will be operated by Sheffield Community Transport and provide an hourly direct link to the Royal Hallamshire.
"Although the route will finish at Upperthorpe at present, talks are taking place with a view to providing a service between the Royal Hallamshire and Northern General hospitals in future.
"Whilst it is appreciated that not the whole of route 8 will be covered it is expected that the majority of passenger requirements will be met or that the alternative links available will provide a faster journey.
"The Transport Executive will be monitoring the service to ensure ongoing reliability and establish the numbers of people using the route. This in turn will inform the future of the service."
The service is to be operated by Sheffield Community Transport under contract to the Transport Executive and will be operated with low floor, accessible buses. It will run from 07:00 to 20:00 Monday to Saturday.
Councillor Terry Fox, Sheffield City Council's Cabinet member for Transport and Environment said: "We have listened to the concerns of the local community, especially elderly people, and we've worked hard together to come up with a solution that maintains this useful transport link. A direct service to the hospital is important for these communities, particularly so that older people can attend hospital appointments. They may otherwise have found it difficult to get there.
"We were disappointed to find out the bus operators would not be continuing to provide the number 8, and so we were determined to do what we could to bridge that gap.
"This is a good example of how the City Council and the Transport Executive have worked together with a not-for-profit operator to maintain a useful community link", he added.
flippin eck!!
I use the 8 from arbourthorne road to the hallamshire......but i finish work around 8pm, and it stops running then, so i will have to go back to catching the 51 from broomhil - not much fun walking round the backroads at night during the winter.
:mad: :mad:
at least they found an alternative
Carborundum 30-07-2005, 12:04 Well at least this is partial good news - shows they are listening to the views of the public - does this new route cover heeley nether edge eccleshall hallamshire as well ?
Carborundum 30-07-2005, 12:07 Originally posted by CaptainSwing
Me too - but one of the many bad things about privatising public services is that this just won't happen. No private company will cross-subsidise non-profitable but socially useful routes with the earnings from profitable ones - they'll just axe the unprofitable ones.
The same thing will doubtless happen with the postal service - no more rural deliveries at the same price as urban ones.
The only way to get private companies to cross-subsidise would be to regulate them or, as you say, have some conditionality on the award of profitable routes. This is what's done in London (where the buses haven't been deregulated, doubtless because some MPs need to use them there), but is not an option here. The only option here is for the council to subsidise the unprofitable routes, which it seems they've decided they can no longer afford.
Yes it should bt eone f the mandatory conditions of hiring any private operator that they give a socially inclusive service and not just cherry pick the most profitable routes - a bus service is just that - a service to the public covering all arease - not a bus "make the money and scarper" business ...
SHANE-D-PAIN 30-07-2005, 21:06 Does anyone else on here have a problem waiting for the Number 17 bus to Meadowhall?
It is due every 30 mins but i have waited over an hour before!!
I was stood in the rain waiting the other day and it was 20 minutes late!!
Carl_Malibu 31-07-2005, 14:45 this is a disgrace.
saying this, I'm sorted (upperthorpe to broomhill is my most common route)
how exactly, sheffield council, do you expect me to get to nether edge, to wincobank, to hunters bar (without an hour long journey)?
bleddy hell
ALSO: Are SYPTE going to subsidise the £1.60 / day that kids living in pitsmoor will now have to pay to get to King Edwards/Tapton?
Originally posted by SHANE-D-PAIN
Does anyone else on here have a problem waiting for the Number 17 bus to Meadowhall?
It is due every 30 mins but i have waited over an hour before!!
I was stood in the rain waiting the other day and it was 20 minutes late!!
Things will improve on the 1st August with the 17 only running between Meadowhall & Sheffield center and not to Rotherham there is extra time allocated to enable the bus to keep to time
on the route and not the impossible schedule that was in operation before still its taken the managers a long time to realize this.
melthebell 31-07-2005, 18:54 should try it round here with arriva.....absolute terrible service, and getting worse by the week
i know a bloke who is keeping logs of all the hassle, from just the 3 buses we catch to work.
where i live theres only 1 bus and its every hour anyway
youwhatref 01-08-2005, 05:38 Make sure you complain through the SYPTE (Phone Traveline on 01709 515151).
As D71146 stated, First have changed the registration for the 17 service so it no longer includes Rotherham. Hopefully it will improve
youwhatref 01-08-2005, 05:41 Originally posted by Carl_Malibu
ALSO: Are SYPTE going to subsidise the £1.60 / day that kids living in pitsmoor will now have to pay to get to King Edwards/Tapton?
Carl, unusre by the age of kids? but if they are under 16 they are entitled to 40p fare (Mega pass) and if they are travelling a certain distance they may qulaify for a Zero Fare pass
valentine 01-08-2005, 10:26 I have been catching the 17 bus in both directions for 17 years on and off, it has always been unreliable I can't see things ever improving with it.
I totally agree - The 17 is absolute dire!!! When I didn't have a car I'd end up waiting for 45 minutes or longer and have found that this is still happening.
GET IT SORTED SYT!! THE NUMBER 17 SERVICE IS CR*P! :rant:
silverknight 01-08-2005, 11:44 If you work it out what Carl is saying is instead of one bus journey each way 2 @40p it will now be two each way so total is 4 @40p making £1.60 a day.The Zero Pass may be an option still open to you.
Zero Fare Pass
From the PTE website:
If you are in full time education, live in South Yorkshire and the distance from where you live to your school is over 3 miles (2 miles if you are under 8 years old), you MAY qualify for a Zero Fare Pass which gives you free travel on public transport to and from your school. If your school is outside South Yorkshire the pass is valid to the county boundary only.
If you think this applies to you contact your Local Education Authority:
Barnsley (01226) 773584 or 773590
Doncaster (01302) 737325
Rotherham (01709) 822649
Sheffield (0114) 273 5831 (under 16s only)
Sheffield (0114) 273 5479 (16 and over)
If you do not meet your LEA's rules for receiving a free Zero Fare Pass, you can buy one yourself and pay by monthly instalments. To find out how to get a Zero Fare Pass and for prices, ring Emma on 0114 221 1433.
superchrome 01-08-2005, 18:05 check this out i was on the no8 a few weeks ago going from broomhill to the terminus at manor park it might have been the last one,all of a sudden in some dark back road on abbydale rd i was told that this is far as it goes so i had to walk up the dark road to abbydale rd to hope that i could get a bus to town,luckuly after a half an our wait i managed to get to town only to miss my last manor park bus home..there we go.i also tried to get it to my friends house on sunday to no avail
and now its gone for good...thanx alot!!!
SHANE-D-PAIN 01-08-2005, 18:43 Originally posted by valentine
I have been catching the 17 bus in both directions for 17 years on and off, it has always been unreliable I can't see things ever improving with it.
I agree with you! It will never get better!! What I could do with is a bus service that stops at my door and goes where i like! *looks up taxi*
noseyrosie 01-08-2005, 19:36 Originally posted by silverknight
If you work it out what Carl is saying is instead of one bus journey each way 2 @40p it will now be two each way so total is 4 @40p making £1.60 a day.The Zero Pass may be an option still open to you.
Well the Zero pass is gauged by distance as the crow flies, but bus routes aren't. I didn't qualify for the zero pass because I'm not *that* far away from my old 6th form (Meersbrook and Tapton) but in terms of buses it was costing me £1.60 a day in and out of town. They're f***ing idiots.
i totally agree that the 17 is an absolute disgrace even after the changes to the timetable.
my wife went out yesterday to catch it to hillsborough and it was 10 mins late .
maybe if they used buses which were actually serviceable then maybe it might run to time.
also gave em a clean now and again.
john in parson cross.
polish_lady 02-08-2005, 09:55 Buy a car,problem solved.
Originally posted by jmrweb
i totally agree that the 17 is an absolute disgrace even after the changes to the timetable.
my wife went out yesterday to catch it to hillsborough and it was 10 mins late .
maybe if they used buses which were actually serviceable then maybe it might run to time.
also gave em a clean now and again.
john in parson cross.
More time has been allocated during the day but this is a very difficult route to keep to time on for many and varied reasons.
The evening running times have not been altered at all so the bus will still be hard pushed to keep to time.
Much more reliable (for me anyway, from Parson Cross area) is either 37/A in day, or 53 into town, X78 out (about 40 minutes combined at night)...
If the No 8 is redundant when will they remove bus stop signs so that users know it is no longer operational. I saw someone at the bus stop yesterday who wanted to go from Hunters Bar to Pitsmoor. As I wasnt certain if the 8 was still running couldnt say they were wasting their time waiting for something that wasnt going to turn up.
Originally posted by noseyrosie
My mum's just made the point that they might not actually be allowed to do this...the number 8 (and 9) services were originally described as 'the hospital buses'. How are they going to justify taking away many people's only way of getting to appointments?
The Reason the drivers have been told is that people are not using the service?
But as one drivers has said to me who wants to pay to ride on a bread van or milk float?
banesmabes 02-08-2005, 20:46 Originally posted by exmrbd
The Reason the drivers have been told is that people are not using the service?
But as one drivers has said to me who wants to pay to ride on a bread van or milk float?
:clap: It certainly was a bone-shaker of a ride! I'll miss the number 8, it was a great way of getting to Meadowhall quickly without having to spend time going into town and back out again. Does the new number 10 go all the way to Meadowhall?
carpetviper 02-08-2005, 22:06 being an ex bus driver all the routes are a disgrace thats the reason i left as the way the routes are sliced diced and mixed up the transport companies do it purposely to make it so we have to catch more busses forcing people to buy weekly passes to make it cheaper but then giving them a steady income at regular intervals and it gets most of the revenue in on mondays or fridays
I got on the 82 bus today and showed my weekly pass to the driver. He nodded but as I walked away he said ****** come back so I can see it! I couldn't believe it! I want to complain but I know it won't do much good!
You're right, it wont do much good.
I had a problem with the same driver twice being verbally aggressive and abusive and also driving dangerously.
I complained and got a standard "We're sorry" letter.
When I rang to find out what action had been taken against the driver the customer services chap told me he wasn't allowed to divulge that information, i.e no action taken, in my opinion!
*Twinkle* 03-08-2005, 17:02 When I used the buses, I came to a period when I just stopped complaining. I swear that they look forward to the post so that they can laugh at what their staff have been up to.
Unfortunately I don't think anything ever gets done. I'd doubt that the driver in question ever finds out that such a complaint has been filed against them. :rolleyes:
Pixy - did he have a tash, glasses and sandy hair? If so, then I've had a gobful off the same driver!
Have to say I had a nice bus driver today on the 43 - very polite and friendly. :clap:
SHANE-D-PAIN 03-08-2005, 17:54 If you look at my profile you will notice that I am only 16! :
I rely on the buses!
Mathom - yep sounds like him. Only been using bus this week cos my car is being repaired. Another example of First's great customer focussed attitude! Never getting on their stinking buses again unless I can help it.
Green bus drivers tend to be much nicer.
I wonder if it's to do with the way First treats them?
[mbatey]
*sigh*
As if the 82 isn't bad enough already without foul mouthed numpty drivers,, :rant:
I wouldn't mind if the 81 was even half reliable, but it isn't... It ALWAYS turns up at LEAST 10 minutes later than it's supposed to.. And the drivers aren't pleasant, they just grunt at you when you hand over your money..
Honestly it just beggars belief! Part of the reason we moved up Stannington from lower Walkley in the first place was easier access to reliable buses... Pfft.. Within 2 years of moving they cancelled the 87 that went from the top of Wood Lane, and the 20 from the Acorn estate.. Good job I wasn't still working at Boots in Meadowhall at the time as I was planning on using the 20 to get to work instead of using 2 buses or a bus and a Tram! :rant:
InvalidUser 03-08-2005, 20:20 Originally posted by Rich
I wouldn't mind if the 81 was even half reliable, but it isn't... It ALWAYS turns up at LEAST 10 minutes later than it's supposed to.. And the drivers aren't pleasant, they just grunt at you when you hand over your money.
It's only to be expected I'm afraid. Reasonable human beings with intelligence and civility don't get jobs as bus drivers; they get real jobs with reasonable pay and prospects. Bus drivers get the pay and prospects they deserve.
Originally posted by InvalidUser
It's only to be expected I'm afraid. Reasonable human beings with intelligence and civility don't get jobs as bus drivers; they get real jobs with reasonable pay and prospects. Bus drivers get the pay and prospects they deserve.
ouch, did a bus driver steal your lolly when you were little or something?
miniminch 03-08-2005, 20:49 Originally posted by pixy
I got on the 82 bus today and showed my weekly pass to the driver. He nodded but as I walked away he said ****** come back so I can see it! I couldn't believe it! I want to complain but I know it won't do much good! the ****:rant:
Originally posted by scoop
When I rang to find out what action had been taken against the driver the customer services chap told me he wasn't allowed to divulge that information, i.e no action taken, in my opinion!
It is quite right that matters relating to staff discipline are dealt with confidentially.
I don't know whether action will have been taken but it is correct that you were not told.
Originally posted by InvalidUser
It's only to be expected I'm afraid. Reasonable human beings with intelligence and civility don't get jobs as bus drivers; they get real jobs with reasonable pay and prospects. Bus drivers get the pay and prospects they deserve.
That is a very insulting remark indeed to make about bus drivers.In general most do a good job under difficult circumstances as for intelligence I have a friend who is a qualified Airline Pilot who turned to driving a bus due to personal circumstances over which he had no control and I know of others with good qualifications I couldn't help wondering what your profession is.
pattricia 03-08-2005, 21:38 Yes, 82 is that hall Park Head or Stanninton ? I had a very nasty,rudeone the other year on the Hall Park Head.Just because Id got a £1 coin instead of forty pence.Told me to get off the bus If I didnt have the right money.Was swearing and everything.Of course I complained but nothing came of it.Mind you I havent seen him since,unless hes on a different route.Must get up their tick though this hot weather.Must be like sitting in a greenhouse.
Originally posted by InvalidUser
It's only to be expected I'm afraid. Reasonable human beings with intelligence and civility don't get jobs as bus drivers; they get real jobs with reasonable pay and prospects. Bus drivers get the pay and prospects they deserve.
This has got to be one of the most Moronic statements I have read on this Forum to date.
Very offensive and arrogant,obviously a reflection on your own personality and attitude towards others whom you see to be beneath you.
Originally posted by Andy
It is quite right that matters relating to staff discipline are dealt with confidentially.
I don't know whether action will have been taken but it is correct that you were not told.
I beg to differ.
I'm a nurse, if any of my patients were to make a complaint about me or any of the staff I work with or about the care they received or about the facilities within the hospital, they would receive a very a very full explaination about what action had been taken with regard to their complaint.
Originally posted by caprice
When I used the buses, I came to a period when I just stopped complaining. I swear that they look forward to the post so that they can laugh at what their staff have been up to.
Unfortunately I don't think anything ever gets done. I'd doubt that the driver in question ever finds out that such a complaint has been filed against them. :rolleyes:
I can assure you they do take action against drivers in relation to complaints made by the public.
InvalidUser 03-08-2005, 23:02 Originally posted by tango2
This has got to be one of the most Moronic statements I have read on this Forum to date.
Very offensive and arrogant,obviously a reflection on your own personality and attitude towards others whom you see to be beneath you.
The truth hurts, doesn't it?
Foul mouthed bus driver... lol COOL :thumbsup:
pontious 04-08-2005, 01:30 Originally posted by InvalidUser
The truth hurts, doesn't it?
Idiot! :mad:
I used to drive buses and made a point of being polite and helpfull at all times. I left the job because of moronic statements like yours and the general atmosphere of unpleasentness generated by the public.
youwhatref 04-08-2005, 05:44 Originally posted by InvalidUser
The truth hurts, doesn't it?
Your post was poor InvalidUser and labelled all drivers under the same tag.
Many well educated people drive buses for a living. Many pleasant and genuine people also drive buses for a living! many intelligent people who claim to be civil can be a horror of a person. Driving a bus is a very stressful job which is not appreciated by some including yourself. I'd guess you dont work with the general public with statements like yours.
In reply to the original post, you should still complain. Several drivers are not polite and can be very rude. In relation to bus drivers one of the problems is that they set on drivers and try to teach Customer Service, rather than setting on Customer Service and teaching them to drive.
squeakyclean 04-08-2005, 08:00 Not sure igf I encountered the same driver or not, but A few weeks ago I was waiting for the no 82, it came, stopped and let someone off and then pulled off again! The driver quite cleary saw me as I was stood right by the doors. also the lady that got off said he would have done the same thing to her but she managed to get on.
mr chris 04-08-2005, 08:12 It's the ones who "choose" not to see you when you've clearly just legged it and are running towards the bus!!
I've had some wonderful, really helpful bus drivers. For example, some newbie driver had given me a week saver without a wallet because he didn't have any left. The next driver couldn't believe he didn't just let me on for free, as the tickets aren't valid unless they're sealed, and tell me to get one on my return journey.
Anyway, the very helpful bus driver, who could just have turfed me off his bus for having a "fake" ticket, didn't. He also didn't have any wallets left, but flagged down each bus he passed and asked the drivers for some. Now that is decent customer service - too bad they can't clone that guy and have him drive all the buses.
But as for dangerous driving, I've had a few journeys that have made just want to get off and walk (although the new "pedestrian islands" on Abbey Lane make it quite difficult not to get thrown about). Still, it's never as bad as when the bendy buses were in vogue, and our usual driver (who was 80, if a day!) would career down Hutcliffe Wood Road (the woods bit) at about 80 round some lovely blind corners!
If anyone gets abuse from a driver, just note down their number (or keep your ticket) and complain to first. And follow it up!
Originally posted by scoop
I beg to differ.
I'm a nurse, if any of my patients were to make a complaint about me or any of the staff I work with or about the care they received or about the facilities within the hospital, they would receive a very a very full explaination about what action had been taken with regard to their complaint.
this would be breaking the law then. The patient could be informed that disciplinary procedures were being followed, but the outcome and content of what goes on is private.
I have had this bus driver before and he is very agressive. I got on the bus earlier this year and was greeted with F**in this and F**in that just because I asked for the wrong fare!? even though I gave him the right money. I mean wtf! But that put me in a bad mood all morning until I calmed down and just had to laugh at it. I work in customer service and understand that sometimes people do rile you and you feel like saying something like that, but if I did I would be sacked. So I think that he should be sacked for speaking to customers like that.
Or maybe FIRST should capitalise on a notorious bus driver and come up with a new marketing phrase like... "First Busses, transforming travel. Will get you from A to f**in B.. Ya Get me :rant: !!??"
Originally posted by pixy
I got on the 82 bus today and showed my weekly pass to the driver. He nodded but as I walked away he said ****** come back so I can see it! I couldn't believe it! I want to complain but I know it won't do much good!
all you need to do is ring up and complain just make sure you ask for a letter to be sent to you comfirming in writing that you have made a formal complaint
Originally posted by InvalidUser
The truth hurts, doesn't it?
Is this the best you can offer to the thread?.I see no statements or facts to back up your previous post.
Please indicate as why you view your previous post to be the truth,asyou call it.
No the truth does not hurt,as this is only yor view maybe its shared by a few other likeminded people,but I see nothing constructive or factual in your statement.
Maybe the fact that its just a statement made to insult or add disruption to the thread is closer to the mark.
This is obviously a conclussion you have come to all by yourself,and its just put you across as being an idiot for entering a thread making a stupid statement backed up with nothing but a further stupid reply.
No doubt you will now sit back and bask in your own glory.
I'm not a regular bus user so I have less experience of drivers than many on here.
However, when I do use the bus it is the 52 service and I have found the vast majority of drivers have been very pleasant. Some are just pretty average and i've never had a driver who was rude at all. One driver was heavy on the accelerator/brake and I was green :gag: by the time I got to Sheffield.
I would deffo make a complaint if I were you - the small minority of drivers like this give everyone else a bad name and some less socialy adept people (as we have already seen) will then use it as an excuse to tarnish all drivers with the same brush.
A reason why bus drivers are sometimes grumppy!
http://www.sheffieldtoday.net/ViewArticle2.aspx?SectionID=58&ArticleID=1104865
And another!
http://www.sheffieldtoday.net/ViewArticle2.aspx?SectionID=58&ArticleID=1104889
Hellbilly 05-08-2005, 05:57 Some need more training for there driving rather than there customer care skills.
The route for the Sheff/Roth 17 bus was so long that speeding was a constant occurrence amongst some driver’s.
Only the other week a driver slammed his brakes on so violently that an old lady sat behind the driver’s seat slammed her head against the wall almost knocking her out, and nearly sending me threw the windscreen.:mad:
I think for the best this route has now been shortened, so it only goes to Meadowhall from now on.:thumbsup:
Originally posted by Hellbilly
Some need more training for there driving rather than there customer care skills.
The route for the Sheff/Roth 17 bus was so long that speeding was a constant occurrence amongst some driver’s.
Only the other week a driver slammed his brakes on so violently that an old lady sat behind the driver’s seat slammed her head against the wall almost knocking her out, and nearly sending me threw the windscreen.:mad:
I think for the best this route has now been shortened, so it only goes to Meadowhall from now on.:thumbsup:
Yes the route only runs from Meadowhall to Sheffield & Return
with more time allocated during the day but in the evening there is no extra time so again the bus can get late affecting reliability.
wsanderson 05-08-2005, 09:35 Originally posted by mbatey
Green bus drivers tend to be much nicer.
I wonder if it's to do with the way First treats them?
[mbatey]
If by green you mean Yorkshire Terrier then you ought to try catching the 52 from Crookes to Hillsborough. Twice in the past 3 weeks the bus has gone past me without stopping when I put my hand out. I have complained twice but was told each time,''I'll have a word with him'' Their bus drivers
can be surly and impolite and don't appear to be as professional as First drivers.
milkycoffee 05-08-2005, 10:12 On Tues heard a load of comotion outside, a man was shouting at a bus driver asking for his number, the man was walking across the road and got clipped on the hand by the bus, the driver was really nasty to the bloke, stuck a finger up at him and laughed whilst driving off, the poor mans hand was bleeding and he looked to be in tears, don't know what happened then cos someone took him into a shop to be repaired (second-hand shop!) ... that bits a joke!
I know you get good and bad in every walk of life but this driver was particulary nasty
Originally posted by milkycoffee
On Tues heard a load of comotion outside, a man was shouting at a bus driver asking for his number, the man was walking across the road and got clipped on the hand by the bus, the driver was really nasty to the bloke, stuck a finger up at him and laughed whilst driving off, the poor mans hand was bleeding and he looked to be in tears, don't know what happened then cos someone took him into a shop to be repaired (second-hand shop!) ... that bits a joke!
I know you get good and bad in every walk of life but this driver was particulary nasty
if he didn't get the drivers number then either the bus number (on the back) or the service and time would identify the driver. I hope he took it to the police as the driver obviously didn't care.
dragoblad 05-08-2005, 12:47 On Tues heard a load of comotion outside, a man was shouting at a bus driver asking for his number, the man was walking across the road and got clipped on the hand by the bus
Where was that out of interest?
I'm really fed up with the drivers who are rude to children on the buses; they have really upset my (teenage) daughters in the past. Do these particular drivers presume all youngsters are thugs? Or just don't like children. :rant:
Thankfully there are a good number of drivers who are decent and have a healthy regard for their passengers and other road users. :thumbsup: And Sheffield bus users usually show their appreciation with a thanks when they get off.
NatalieSheff 05-08-2005, 13:37 Originally posted by pixy
I got on the 82 bus today and showed my weekly pass to the driver. He nodded but as I walked away he said ****** come back so I can see it! I couldn't believe it! I want to complain but I know it won't do much good! you sure it wasnt ducky come back? you know what sheffield people are like for calling people duck
milkycoffee 05-08-2005, 13:40 [QUOTE]Originally posted by dragoblad
[B]Where was that out of interest?
Bottom of Pinstone St where the buses turn right up by Debenhams.
Anyone had the pleasure of the 52 driver who appears to have Tourette Syndrome?? Long blond hair, in his late 40s??? He mutters and curses when you walk off from him every time!! And shouts bad language at customers frequently!
As an aside...Bus drivers get appalling low wages for what they have to put up with - grief, rudeness and aggression, in my experience of public transport sheffield customers. And most of them are very pleasant, friendly, and appreciate a bit of social interaction with their clientele.
Originally posted by Tigs
Anyone had the pleasure of the 52 driver who appears to have Tourette Syndrome?? Long blond hair, in his late 40s??? He mutters and curses when you walk off from him every time!! And shouts bad language at customers frequently!
Are you f***in talking about me w****r!
mr.blaze 06-08-2005, 20:35 I quite like the odd abusive bus driver, it makes the journey much more interesting.
bobsyouruncle 06-08-2005, 21:50 Originally posted by pixy
I got on the 82 bus today and showed my weekly pass to the driver. He nodded but as I walked away he said ****** come back so I can see it! I couldn't believe it! I want to complain but I know it won't do much good!
Is this one of the more politer of bus drivers, then??:o :hihi: :hihi: :P
banesmabes 07-08-2005, 01:15 Originally posted by Cyclone
this would be breaking the law then. The patient could be informed that disciplinary procedures were being followed, but the outcome and content of what goes on is private.
This is quite correct. I work in a HR department and we never reveal the content or outcome of disciplinary hearings to anyone (unless it is a reference request, and then only certain details are disclosed) - it is a massive breech of confidentiality if you do reveal this kind of information.
Back to the thread - I got on either the 81 or 82 (can't remember which) the other week and was alarmed by the standard of driving. The driver was very young and was driving like a maniac. He was obviously breaking the speed limit and braking at the last possible moment, very sharply lurching everyone on the bus forward each time and nearly hitting vehicles in front on several occasions. It became obvious why he was in such a rush when we reached town. As soon as we arrived at Snig Hill he jumped out and stood on the street looking at his watch while the replacement driver arrived. He was obviously so keen to get off his shift that he couldn't give a toss about his passengers safety!
Originally posted by milkycoffee
On Tues heard a load of comotion outside, a man was shouting at a bus driver asking for his number, the man was walking across the road and got clipped on the hand by the bus, the driver was really nasty to the bloke, stuck a finger up at him and laughed whilst driving off, the poor mans hand was bleeding and he looked to be in tears, don't know what happened then cos someone took him into a shop to be repaired (second-hand shop!) ... that bits a joke!
I know you get good and bad in every walk of life but this driver was particulary nasty
If this has happened, then, basically the driver will have failed to stop after an injury road traffic accident. The registration of the bus should have been taken and the police informed. This driver needs to be relieved of the responsiblity of driving.
Originally posted by InvalidUser
It's only to be expected I'm afraid. Reasonable human beings with intelligence and civility don't get jobs as bus drivers; they get real jobs with reasonable pay and prospects. Bus drivers get the pay and prospects they deserve.
And get treated like dirt by pompous fools like yourself, and therefore behave as dirt, and treat you with the civility you deserve (which if I were to adress you with the civility that you deserve, I would find myself banned from this forum)
templeton 08-08-2005, 07:24 This is unfortunate but to be expected. By and large, the job of bus driver will these days only attract scum who are incapable of doing anything else. Think about, you're driving a bus, you reflect on your life and realise that this is it and this is where you are - you're going to be angry at the world. Be polite but if one of these inbreds is inclined to insult in such a way then return the compliment.
If a bus driver is driving dangerously then as you get off take the reg down and immediately report to the police - exaggerate a little if needs be, danger to the public, bus out of control, maybe the driver has had a stroke, heart attack etc as this would explain the erratic driving and the risk to pedestrians, passengers and nearby buildings.
Originally posted by templeton
This is unfortunate but to be expected. By and large, the job of bus driver will these days only attract scum who are incapable of doing anything else. Think about, you're driving a bus, you reflect on your life and realise that this is it and this is where you are - you're going to be angry at the world. Be polite but if one of these inbreds is inclined to insult in such a way then return the compliment.
If a bus driver is driving dangerously then as you get off take the reg down and immediately report to the police - eggagerate a little if needs be, danger to the public, bus out of control, maybe the driver has had a stroke, heart attack etc as this would explain the erratic driving and the risk to pedestrians, passengers and nearby buildings.
Never exaggerate....dangerous driving is a serious offence particularly when public transport is involved. It will be investigated rigourously by traffic officers who will seek independant witnesses. If you are found to be lying you will be dealt with in terms of wasting police time or perverting the course of justice - depending on the circumstances.
Originally posted by InvalidUser
It's only to be expected I'm afraid. Reasonable human beings with intelligence and civility don't get jobs as bus drivers; they get real jobs with reasonable pay and prospects. Bus drivers get the pay and prospects they deserve.
Not all bus drivers are bad ! I used to say please and thank you.
banesmabes 08-08-2005, 13:05 Originally posted by InvalidUser
It's only to be expected I'm afraid. Reasonable human beings with intelligence and civility don't get jobs as bus drivers; they get real jobs with reasonable pay and prospects. Bus drivers get the pay and prospects they deserve.
Yes you can argue that if you pay peanuts you get monkeys. But you also get the situation where the decent drivers working for First feel contiually demoralised and unappreciated because of their notoriously bad pay packets – especially when they see the company putting fares up month after month. How can we possibly expect drivers to remain committed to their jobs in this kind of situation – I know I’d be more than a little P***ed off if I were them! It doesn’t excuse the swearing I know, because there is no call for that, but spare a thought to the majority of hard working (and hard-up!) bus drivers out there!
templeton 08-08-2005, 13:30 Originally posted by cloud
Never exaggerate....dangerous driving is a serious offence particularly when public transport is involved. It will be investigated rigourously by traffic officers who will seek independant witnesses. If you are found to be lying you will be dealt with in terms of wasting police time or perverting the course of justice - depending on the circumstances.
Amazingly wise words and I am truly humbled. No, as the man says, don't do this. Much better to wrestle the controls from the driver and gently bring the bus to a stop in heroic style.
slimsid2000 08-08-2005, 14:38 Originally posted by exmrbd
Not all bus drivers are bad ! I used to say please and thank you.
Yes, but only at the brothel.:hihi:
Originally posted by slimsid2000
Yes, but only at the brothel.:hihi:
Thats a bit below the belt!
Bus Drivers can't afford to go to Brothel's
slimsid2000 08-08-2005, 15:21 Hold tight. Room for one more on top.:hihi:
Pay as you enter.:hihi:
Internetowl 09-08-2005, 17:43 According to a report on Look North - passenger numbers are falling, reliability of services is falling and passenger satisfaction is at a all time low - guess who's fault?
Not the council, not the operators but car owners...its all our fault and they're going to try to force the council to force car drivers onto public transport whether they like it or not...
They really have no idea...
:loopy:
youwhatref 09-08-2005, 18:22 Originally posted by Internetowl
According to a report on Look North - passenger numbers are falling, reliability of services is falling and passenger satisfaction is at a all time low - guess who's fault?
Not the council, not the operators but car owners...its all our fault and they're going to try to force the council to force car drivers onto public transport whether they like it or not...
They really have no idea...
:loopy:
I think you find that this is the trend. Public transport should be made more attractive through cheap fare schemes, clean and reliable buses with pleasant staff and a very high frequency timetable service otherwise people will opt for the private car.
However rather than do this, they'll simply force you onto the punblic transport through making car journeys so expensive and difficult.
ToryCynic 09-08-2005, 19:03 Originally posted by SHANE-D-PAIN
If you look at my profile you will notice that I am only 16! :
I rely on the buses!
Those two people on page three that told everyone to drive are daft - young people cannot drive, so their only option is to waste #1.60?, here in TfL land, it is #1.20 for 16+ and <11 free. 11-15 - 40p.
Or, alternatively you could drive illegally - :R
Do Forum members in other parts of the country have all these alleged problems with their bus drivers or is this just a Sheffield thing?
Greybeard 09-08-2005, 20:34 Originally posted by Internetowl
According to a report on Look North - passenger numbers are falling, reliability of services is falling and passenger satisfaction is at a all time low - guess who's fault?
It seems the SYPTE are approaching the Dept. of Transport with a view to changing the way bus companies operate in South Yorks. I think it said they were looking at adopting the way buses operate in London.
Passengers numbers have fallen over the last twenty years from 340 million to 111 million and SYTPE are currently handing out £45 million per year in subsidies to the current bus companies but have virtually no control over fares, routeing and timetables.
Hopefully Andy C will have more info on this.
banesmabes 10-08-2005, 11:31 This article makes for interesting reading:
http://news.bbc.co.uk/1/hi/programmes/file_on_4/4749021.stm
Seems big companies don't care if they get fined for poor services as they have so much clout they can just threaten to pull out of the area.
Originally posted by templeton
This is unfortunate but to be expected. By and large, the job of bus driver will these days only attract scum who are incapable of doing anything else. Think about, you're driving a bus, you reflect on your life and realise that this is it and this is where you are - you're going to be angry at the world. Be polite but if one of these inbreds is inclined to insult in such a way then return the compliment.
If a bus driver is driving dangerously then as you get off take the reg down and immediately report to the police - exaggerate a little if needs be, danger to the public, bus out of control, maybe the driver has had a stroke, heart attack etc as this would explain the erratic driving and the risk to pedestrians, passengers and nearby buildings.
Yet another offensive post from another person incapable of stating realistic facts.
Please show the facts that bring you to this conclusion that the job attracts scum as employees.
Refereing to people as inbreds is also deeply offensive,and its now starting to provide a reflection in relation to the intelligence of forum members.
Also stating that you shoud exagerate a claim of dangerous driving,,now whos the scum.
Originally posted by templeton
This is unfortunate but to be expected. By and large, the job of bus driver will these days only attract scum who are incapable of doing anything else. Think about, you're driving a bus, you reflect on your life and realise that this is it and this is where you are - you're going to be angry at the world. Be polite but if one of these inbreds is inclined to insult in such a way then return the compliment.
If a bus driver is driving dangerously then as you get off take the reg down and immediately report to the police - exaggerate a little if needs be, danger to the public, bus out of control, maybe the driver has had a stroke, heart attack etc as this would explain the erratic driving and the risk to pedestrians, passengers and nearby buildings.
IDIOT
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