View Full Version : Help needed.. virgin netgear router wont let xbox go online


PoddingtonP
29-01-2009, 21:09
hiya

we have just had virgin broadband/telly and phone put in. we got a netgear wgr614 wireless router my laptop works perfectly with it but my lads xbox360 wont go online properly its really glitchy and keeps chucking him off..

for the past 4 hours i have been passed from virgin to xbox to netgear and back again it is getting really daft, hubby is back on the phone to virgin now after the 3rd hour long conversation with xbox support

has anyone else had this trouble????

:help: :help: :help:

Bikertec
29-01-2009, 21:13
If you find out let me know cause I have had the same problems.:thumbsup:

PoddingtonP
29-01-2009, 21:20
If you find out let me know cause I have had the same problems.:thumbsup:

glad it int just me then, i am truely pulling my hair out me n hubby has had to take it in turns with the phone calls

so what did you end up having to do? or is your xbox still not online?

Col2k5
29-01-2009, 21:26
Try this

LINK (http://www.xboxlivetheguide.co.uk/XBoxLiveTheGuide3.php?title=My%20NAT%20Setting%20i s%20Strict/Moderate%20what%20can%20I%20do)

Scroll down to your Router and do what they say...

Good Luck ..

Col ..

Bikertec
29-01-2009, 21:28
glad it int just me then, i am truely pulling my hair out me n hubby has had to take it in turns with the phone calls

so what did you end up having to do? or is your xbox still not online?Nope gave up.:(

PoddingtonP
29-01-2009, 21:36
Try this

LINK (http://www.xboxlivetheguide.co.uk/XBoxLiveTheGuide3.php?title=My%20NAT%20Setting%20i s%20Strict/Moderate%20what%20can%20I%20do)

Scroll down to your Router and do what they say...

Good Luck ..

Col ..

thanx Col but it might aswell have been in russian cos i dint understand abit of it, and when i tried putting the username admin and the password.. password it was having none of it anyway.

thankyou tho

Bikertec.. im gunna sling mine out the window :confused:

PoddingtonP
29-01-2009, 22:03
iv just read this... http://http://www.thesun.co.uk/sol/homepage/features/article2184622.ece (http://www.thesun.co.uk/sol/homepage/features/article2184622.ece) it seems its not just routers that virgin are crap at :hihi:

PoddingtonP
30-01-2009, 14:05
SORTED !!!!!

after last nights nightmare 4 hours being passed from piller to post

a 5 min phone call today sorted it.. all it needed was the channel on the router changing from 06 to 11

an absolutly brilliant scottish bloke called frank sorted it and was so helpful it was unbeleivable :thumbsup: :thumbsup:

alchresearch
30-01-2009, 14:14
iv just read this... http://http://www.thesun.co.uk/sol/homepage/features/article2184622.ece (http://www.thesun.co.uk/sol/homepage/features/article2184622.ece) it seems its not just routers that virgin are crap at :hihi:

Do Virgin actually supply routers now? I thought they just supplied the cable box and it was up to you to sort out a wireless solution.

soulvapour
30-01-2009, 14:19
im with virgin, got netgear wireless router, got wireless from xbox360 and never had a problem. glad its sorted though :thumbsup:

PoddingtonP
30-01-2009, 15:43
Do Virgin actually supply routers now? I thought they just supplied the cable box and it was up to you to sort out a wireless solution.

they have just been having a deal on called the credit crunch deal, telly/broadband/phone all for £30 and a free wireless router

PoddingtonP
30-01-2009, 15:45
im with virgin, got netgear wireless router, got wireless from xbox360 and never had a problem. glad its sorted though :thumbsup:

im glad its sorted to, now its workin perfectly ( well i hope so anyway cos the xbox hasnt been put back upstairs yet ) but its working downstairs and it wasnt earlier :)