:rant: Anyone else on NTL World broadband having troubles staying online :suspect: and NO i'm not phoning them at 75p a min to find out whats wrong....

WTF?! 75p a minute?! :shocked:

Godalmighty! Even AO bloody hell's techies are an 0800 number, granted they're completely useless but at least you don't have to pay to listen to them not have a blinding clue what they're talking about :loopy:

What exactly do you mean by 'staying online'? It sounds like you're being disconnected, but if it's cable broadband, this isn't possible.

Originally posted by alchresearch
What exactly do you mean by 'staying online'? It sounds like you're being disconnected, but if it's cable broadband, this isn't possible. Yeah i get disconnected and it takes me ages to get back online and no its not cable. Technical support help line is 75p a min what a con :rant:

I am on ntl broadband adsl service, no problems here, is it a new connection? ring the install line, thats price of a national call.

0870 399 3000

I'm on NTL: too, enjoying my newly upgraded 2Mb connection with no problems whatsoever:)

If your on adsl, phone bt, tell them your ISP says its a BT problem. If its not a BT problem BT will give your ISP grief and they will fix it fast.

I am on tele west and am having trouble getting on the internet each time a message comes up saying limited or no conectivity i spent 25 mins on the phone(at my expense)where i was told to type different words into my box it didnt make a bit of difference to getting connected.i am supposed to be on broadband but its no faster than freeserve was and that was much cheaper.there service is rubbish

Kingfisher, are you using wireless equipment. Thay may be your problem if you are rather than anything Telewest are doing.

:help: Work this one out, i bought a new cable running from my filter to my broadband modem on the first day it worked with no troubles, the next day it stopped working :suspect: and today i've been trying to get online without much luck until 9pm when it worked a treat...I heard longer the cable the worse your conextion can be is that true? and without ringing NTL anyone got any ideas whats wrong?

Originally posted by alchresearch
What exactly do you mean by 'staying online'? It sounds like you're being disconnected, but if it's cable broadband, this isn't possible.

Precisely, unlike ADSL with those crappy USB modems (and sometimes the Ethernet's would) never conk-out.

I have been permanently online with NTL for a few days now - and no d/c, unlike our old PlusNet service which regularly d/ced itself (on both the USB and Ethernet modems).

Alex

Originally posted by Jon
:help: Work this one out, i bought a new cable running from my filter to my broadband modem on the first day it worked with no troubles, the next day it stopped working :suspect: and today i've been trying to get online without much luck until 9pm when it worked a treat...I heard longer the cable the worse your conextion can be is that true?

Sort of, a non-crap cable will not affect the connection. The wiring in your home is likely to be the best of the lot between your modem and the exchange, what with it not been submersed in water etc...

Someone started a rumour to try and sell "ADSL modem leads", some people fell for it. It isn't the quality of the cable, it's the quality of the connections.

Originally posted by Jon
and without ringing NTL anyone got any ideas whats wrong?

NTL probably.

:thumbsup: cheers..well today i got online at 10.30am but couldn't at 4.15pm and now its working just fine (7pm) :loopy: