Just need to get this off my chest!

As a student, I have all of my accounts etc registered at home, i.e. my parents' house, but anything I purchase direct, I usually want delivering to my student flat in Sheffield.

I ordered some stuff from Avon the other day, and like most online shopping there is an option to enter a separate delivery address (I suppose mainly people want stuff to their work address in the daytime).

I entered my billing address as my parents' house, and delivery for Sheffield as always.

Yesterday afternoon my mum rang me to say I had a parcel!! So I checked my order confirmation, nope I hadn't entered the wrong address, then rang customer services.

They have credited my shopping account with the amount of shipping, but as I pointed out to them, my items are now 100miles away and to benefit from the credit on my account I have to order more goods and hence give them more business. I am not amused!

Just to make matters worse, today, after waiting in all day to accept delivery of a different item from a separate company that is a gift for someone, I contacted the company who supplied me with a UPS tracking number.

I logged in and....you guessed it...it is on its way to my home address. Once more I checked my invoice and it's not my mistake. So then I had to spend my time and my money on the phone to them.

They have now diverted it but the parcel still won't be with me until tomorrow as it's just not physically possible to get it here before the end of the working day.

How hard can it be, when an order form has a box saying DELIVERY ADDRESS to actually deliver to that address ???

Phewph...rant over :D

Am I just unlucky or does everyone else have this problem?

Nah its just you :D lol

Staples sent me an envelope containing a catalogue and an invoice. The goods weren't available, so they just billed me for the postage :confused:

Originally posted by Strix
Staples sent me an envelope containing a catalogue and an invoice. The goods weren't available, so they just billed me for the postage :confused:


:loopy: !! I think that's worse than my two delivery "disasters"!

I was quite annoyed at the Avon customer services rep, why, after bad service would I want to order from them again?!

Yet because of how they have decided to "refund" me, I have to in order to get my money back.

Well, as my mum said, you pay peanuts, you get monkeys. :D Makes me laugh anyway!

Certainly not just you, this problem is rife in my work. The amount of suppliers who can't seem to grasp this seemingly simple premise is agravating to the point of obscenity. I've lost count of all of the orders that a dimwit phone monkey has biffed up and delayed an installation.

My favourite one was "Oh, I see .......... well the delivery field on you PO is a little small" Only takes up a third of the bloomin' page!! Morons of the first order each and every one of them - I'd tell them to go to hell but they'd probably get that wrong as well.

Oh it just gets better... it was roughly 2 hours ago now that UPS were contacted and the parcel was re-routed..their online tracking reflected this within about 10mins, yet who has my mum just rung to tell me has turned up at the door..the UPS man!

I would have just got her to accept it and forward it on had it been something small but I am not footing a £20 delivery bill twice, so it is now on its way back to the depot, fingers crossed it is processed properly or I will never receive it!

I wasn't too impressed when as well as a Jacqueline Wilson book, my sister received an invoice for her last birthday...

not quite the same thing but I just recieved my mums exam instructions (where to go what time etc) for her exam at the end of the month... It wasn't just sent to the wrong address (I live in sheffield she lives in doncaster) but it was also addressed to me!!!
:rolleyes:

Originally posted by em3978
not quite the same thing but I just recieved my mums exam instructions (where to go what time etc) for her exam at the end of the month... It wasn't just sent to the wrong address (I live in sheffield she lives in doncaster) but it was also addressed to me!!!
:rolleyes:

And just what would happen if you sat the exam :roll:

I bet it's the delivery company at fault - they must get billing and postal addresses mixed up. Surely the despatch in the company itself couldn't get it wrong so many times? Or could they?!

I once sent back a very expensive and tiny gadget from work, which was stored in the postroom secure area for the despatch driver to pick up next day. Alas, the IT company actually received a whole PC instead. Investigating it, there was no way that the post room could have given them the wrong parcel simply due to the sheer size difference. No, the despatch company had got the returns mixed up...

Originally posted by Strix
And just what would happen if you sat the exam :roll:

lol sadly (even though I have done the same exam two years ago) I'd probably get a worse grade than she's capable of!!!:help:

Twice now we have had post that should have gone to taylor's solicitors in town. How the F it got our postcode on it God only knows. And neither of us are called Taylor :loopy:

A few days ago whilst placing an order with Lush (present for a friend) I thought about this thread. I've never had any problems with goods being delivered to the invoice address rather than the delivery address before.

I guess there's a first time for everything. The parcel from Lush is next to me as I type :rolleyes:

I experienced the same thing with O2, they sent a new phone to the billing address instead of the work address I had requested them (where someone can sign during the day).

Some mail order companies will only send to the billing address for security - e.g. in case the card is being fraudulently used. Which is understandable, and I'm sure you would be ranting just as much if someone had used your card number, and they had sent the goods to a different address.

I've always found the royal mail in Sheffield to be pretty good at delivering stuff. After we moved a while ago, they redirected stuff for longer than we had paid for. They even redirected stuff that wasn't properly addressed to the old address (no flat number, just a road) to my new address. Very impressive!

Going back to the original topic (I'm not starting on the posties!) I had a complete nightmare when trying to buy a laptop over the internet.

As I work i wanted it delivering there but as my debit card address is my home they would only deliver it there. I understand that this is to stop people nicking your card and ordering goods but there should be some way around it. I tried about 4 companies, bought one - only to be told it was now out of stock and I could have another one if I paid another £100!

Ended up going to Dell. When I rang Dell to ask them if there was a way around this delivery rule the guy didnt even understand my question and answered a totally different one. I gave up and took annual leave instead! All in all it was a big faff although the laptop is fab.

Following a similar problem when I asked for delivery to my work address, I was contacted by my card company to confirm if I had placed the order (very impressed). I told them the situation, and they added my work address to their files, so I can now use either home or work as the billing address, and it will pass the security checks. They said they can store several 'billing' addresses for the same card.

Give your bank a call in advance if you are doing any purchases like this to avoid any problems.

Well the UPS man has finally brought my package!

He rang the intercom and as I live on the 9th floor most couriers won't come up, so I said on the intercom "I'll come down".

I got all the way to the ground and the window cleaner tells me the UPS man has gone up to the 9th and we had crossed over in the different lifts :D :D :D Aaah well, at least it's here now!

ncrossland :- my mum ordered a mobile for my gran and put my gran's address for billing and ours for delivery, and instead of just sending it to the wrong one, Orange managed to merge both addresses together to create a non-existent one!

It was only because the my gran lives so close to my mum and the postman knows their surnames and that they are mother and daughter that he managed to decipher the address and work out where to take it!