Back to 56k modem at a penny a minute.......and it HURTS its SOOOO slow......

My wanadoo broadband modem has given me nothing but a flashing green ADSL light for the last 56 hours, and no connection at all......BT cant find a fault with the line and Wanadoo support is useless....they tell me the signal is reaching my master socket fine......only...it is'nt!!!

I tried everything, plugging direct into the master socket, new cables, disconnecting all phone extensions, swapping DSL filters around, even bought a brand new modem and still nothing but a flashing green No service light....

It has been going steadily downhill over the last 4 weeks to the point where it would disconnect every few minutes, and take ages to connect again....and then, nothing, totally dead.

Anyone an expert in broadband who could suggest what the problem might be. I should add it has been fine for 2 years and nothing has been changed or altered since the slow down and final total disappearance of the signal completely. No new software, no new computer, nothing has been changed until I thought the modem was faulty and replaced it....and obviously it wasnt faulty as still no signal.

BT say they want £75 to come out on a call out if they find no fault, but they have already told me no fault is showing on their remote line test. Wanadoo have sent a signal down the line to "talk" to my modem (or so they said) and say the signal is fine and there was nothing they could do to assist but keep telling me to do all the things I have already done!!!!!!

What the ****?

I had a similar problem with a disconnection getting more frequent. In the end it was because our phone line to the telegraph pole ran through some trees, which rubbed through the insulation, causing the fault to be intermittent. Just an idea.

Originally posted by SHarper
I had a similar problem with a disconnection getting more frequent. In the end it was because our phone line to the telegraph pole ran through some trees, which rubbed through the insulation, causing the fault to be intermittent. Just an idea.

Line runs clear to the Pole. Looks a bit on the saggy side though compared to the others, but that should not matter. BT line test found no fault or line noise. The line must be Ok if 56K dial up works??? This is what I am currently back on (GROAN)....you remember 56K access......5 minutes to load a single page and all that......at least that what it feels like......

Hmm, I'm on Wanadoo in Stannington and I'm not having any problems with it at the moment, although I was until fairly recently..

Don't contact Wanadoo tech support though, from experience I know that they just blame BT for any connection problems because we live so far from the nearest Broadband exchange at Wadsley Bridge :mad:

Hmmm, I have to speak to them as they said they will run another test signal to the modem and a diagnostic.

Hi

If you look in the evening Star under the classified for telephone engineer he might be able to sort you out and not charge anything like the Bt charges.. We have used him several times and recemmended him to friends and family who have been well pleased with his services and prices If you can't find him email me and i'll look up his number I am sure that I have it somewhere:)

AMazing......Wanadoo just phoned me up and apologized most pleadingly at me for 5 minutes as they had apparently switched off my broadband service due to an "administrative error" as they thought I was someone who had cancelled their direct debit payment. And previously they had "accidentally" downgraded the service by "accident" so I could not connect at 1 MB at all. It was nice to hear a REAL person on the phone and not a recorded message or Q system.....

They did not however offer to compensate me for 4 weeks of terrible service and 3 days of NOTHING at all, but invited me to stay with Wanadoo for the" best possible technical support and customer relations that any ISP could reasonable expect to offer its client base."


Hmmmmmmmmm......not sure if I like being called a "client base".

Am I human or just a statistic?

That really is rubbish! If you aren't stuck to a 12 month contract I would move, or atleast tell them you are going to move and see what compensation they will offer. They should definitely give you discount for the time you couldn't access it due to there "mistake". Plus phonecalls, your time etc. Also how on earth did they run a line/signal (whatever they called it) test when your broadband was disconnected at source. I would be fuming if this had happened to me, as I'm sure you are.

yes I am fuming. And I am stuck on a contract. They refused to give me a "migration code" to move to another supplier anyway, but even if they did I would still have to pay for the rest of my contract. You cant change broadband providers as easily as 56k access ISP's.......you have to get a special code from them first and they are reluctant to help you leave their service.

I am drafting them a rather direct letter as I write this......the bit they told me about their line test was total ******** and they were just inventing excuses for 3 days.

I might cancel my direct debit...oh dear then I would be disconnected (again) and they would refuse to give me the migration code.

You could contact a new provider and let them wrestle with wannanotdooanything. Especially at their call rates :mad:

F9s help desk is open 24hrs a day and is only local call rate :thumbsup:

PS. Isn't that 'breach of contract' on their part? I think a court would side with you on that one ;)

WANADONOTHINGABOUTIT now tell me I am not allowed to use their service on a LAN, ie shared between 2 or more computers in the same house. The service completely vanished again until about 1 hour ago, nothing all day! d I am now getting totally fed up. There precise wording is

"we can offer you zero sympathy or support with any service problem if you are running a local area network from our service, as we only support and recognize the Speedtouch 330 series modem: we do not recognize or support any routers or networking devices, wireless of otherwise, of any kind, or indeed any other modem or manufacturer. You should not use Wanadoo broadband for anything but a single PC and we reserve the right to terminate your service if we think you in breach of your service contract and not using the supplied and mandatory use modem. Incorrect use of the provided service by routing it through a LAN or any unsupported wireless devices wil be jeopardising your contract with Wanadoo"

I can feel the boxing gloves coming out here.........there is NOTHING about this in the terms and conditions as they supplied me with....

OoooooHHHhhhhhHHhH. BARSTOOLS!!!

Is it prohibitively expensive to get out of that contract?

Anyway, what's the problem? Are you paying for unlimited use, or do they charge for additional GB?

Originally posted by Strix
OoooooHHHhhhhhHHhH. BARSTOOLS!!!

Is it prohibitively expensive to get out of that contract?

Anyway, what's the problem? Are you paying for unlimited use, or do they charge for additional GB?

Well only just signed the new 1mb deal so its another 12months I am obliged to pay for.........

Its a 30GB download limit per month, so thats not the issue, its just they want everyone to use the modem they supply and not to hook up networks around your house. Probably just means the tech staff only have to learn about one modem and not have to answer complex questions about setting up networks and other modems, many of which are very different in configuration and advanced options......

and they are talking crap at me as on their website it says they support and offer a wireless router, the "talk box" or something....the support guy on the phone was a total arsehole and one of those "I am soooo much better than you" sneery attitude types I hate.......perhaps they got him from Nat West Customer services call centre....

Originally posted by goldenfleece
WANADONOTHINGABOUTIT now tell me I am not allowed to use their service on a LAN, ie shared between 2 or more computers in the same house. The service completely vanished again until about 1 hour ago, nothing all day! d I am now getting totally fed up. There precise wording is

8<- snip

I can feel the boxing gloves coming out here.........there is NOTHING about this in the terms and conditions as they supplied me with....

You might like to check if this problem has happened with other Wanado users, - there's a dedicated section on the ADSLorg message boards

http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=freeserve&page=2&view=collapsed&sb=5&o=0

Do they perhaps think you're sharing the service with a neighbour ? - ie a seperate household ? Most ISPs prohibit this. - but some people do it ;)

And some ISPs do restrict users to the supplied single PC modem, - eg BT Basic.

Certainly looks to be an ISP to avoid :(

I wonder if Wannadonothingaboutit and AOHELL are going in to buisness together?

This can only be good news for the smaller suppliers ;)

Did you pay by credit card?

Where abouts in Stannington?

I had terrible trouble and it'sthe fault of BT and some aluminium cable.

Originally posted by 999tigger
Where abouts in Stannington?

I had terrible trouble and it'sthe fault of BT and some aluminium cable.

We are talking Long Lane area......