Thursday, August 14, 2008
The Chai Story

On Sunday, June 22, 2008 my 10-year old lab mix, Chai, sustained a
severe injury from a product that the company Four Paws Inc, produces.
The toy I'm referencing is the pimple ball with bell. (Item #20227-001,
UPC Code 0 4566320227 9)

While chewing on the toy, a vacuum was created and it effectively
sucked his tongue into the hole in the ball. From speaking with my vet,
this likely occurred because there is not a second hole in the ball
preventing the vacuum effect from happening. I became aware of this
when Chai approached a friend at my home whimpering with the ball in
his mouth. She tried unsuccessfully to remove the ball but the tongue
had swollen and could not be released.

Chai was taken to the Animal Medical Center (an emergency care facility
in New York City) and was treated by Dr. Nicole Spurlock to have the
ball removed. Because the size of the opening on the ball was so small,
all circulation to his tongue was cut off. The doctors had to sedate
him in order to remove it. Once the ball was removed, his tongue
swelled to the point that he could no longer put it in his mouth. Chai
was sent home with care instructions and to be observed overnight for
any changes.

By the following morning Chai’s tongue had swollen even more.

He was taken to his
regular vet, Dr. Timnah Lee, for treatment. He was
admitted and kept sedated for a period of three days during which time
they were treating his wounds and waiting to determine how much of his
tongue could be saved. On June 26, 2008 Chai had his tongue amputated.

He was kept in after-care for an additional three days. On Sunday June
29th I brought Chai home from the vet with a barrage of home care
instructions, to last for an additional 7 days. His next visit was to
have his mouth re-examined and have the feeding tube in his neck
removed.

(This is video of Chai showing the pain level that he had for the first
three days despite being on heavy doses of pain medication)

On the way home from the vet we stopped at Petland Discount where I
purchased their product to speak to the manager on duty. Upon meeting
Chai and seeing his condition, he removed all of the balls in question
from the shelves. He also gave me the customer service number to their
corporate headquarters to request that they refuse to continue
purchasing all Four Paws products, but I have not called them as of yet.

Additionally, I shared my story with friends who have a French Bulldog
named Petunia. Upon hearing my story their eyes widened. They explained
that the same thing happened twice in one night with a smaller version
of the same ball to their dog. Fortunately, they were able to pull it
off bef
ore the tongue swelled, but not without tremendous effort and
pain to the dog. They recalled how horrific it was to hear their dog
screaming while they had to pry the ball from her tongue.

To date, my veterinary bills total over $5000.00 and I will have
regular follow up appointments for some time. Additionally, Chai now
requires a much more expensive form of food because of this injury,
averaging approximately $200 per month.

Also - I am Chai’s sole caretaker and the regime required to care for
him following his surgery has forced me to lose a great deal of
business. I am a hair stylist and my salon is in my home. Given that
Chai needs constant attention, and given that he has been wailing in
pain, I have not been able to see clients.

Additionally, I now have to re-teach my dog to eat, drink and adjust to
life without his tongue. Just walking him requires about 30min twice a
day and we only make it three blocks. Feeding him takes me about 90
minutes twice a day and for at least this first week he is not to be
unattended for more than 20 minutes at time.

The following is a link to an animal treatment clinic that has also
documented the same injury to a Shepard mix.

www.logcabinanimalhospital.com/index.php/toy-ball-stuck-on-dogs-tongue/

I sent this information along with the reference to Petunia the french
bulldog to Four Paws Inc, and it is their position that there
just
aren't enough instances to do anything about this. I told their
Insurance company's case manager that was not a good enough excuse, It
was inferred that my dogs value wasn't much and that his pain and
suffering don't count as he is just a piece of property.

This should never happen to another animal again!
I'M CALLING FOR AN INTERNATIONAL BOYCOTT OF ALL FOUR PAWS PRODUCTS
UNTIL THIS PRODUCT IS RECALLED. We need your help, please take the time
to make your voice heard.

Please copy/paste the following into the body of your email in support
of this boycott and send it to the address below to let Allen Simon the
CEO of four paws know your stand;

Mr. Allen Simon,

I am in support of a boycott of your company until you recall the
product pimple ball with bell,
as it is designed is such a way that irreparable damage can be caused
by its use.

hbirk@fourpaws.com
Posted by chai at 11:36 AM 22 comments
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